Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,706 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,706 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 4th May 2025

5818

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered online. Was fine”

Helpful Report

Posted 2 years ago

“Delivery cost was expensive and then did not arrive on time”

Helpful Report

Posted 2 years ago

Hi there, We're sorry to hear your parcel arrive late, as that's not the standard we'd expect you to receive. If you would like us to look into this and refund the delivery costs please get in touch with us at askus@oliverbonas.com. Have a wonderful weekend, Team OB

Posted 2 years ago

“Evri delivery was appalling. I paid extra for next day delivery. Evri messaged to say that they were unable to deliver: the package was being delivered to a school! No excuse for not delivering. The next attempt was three days later. My granddaughter’s present two days late.”

Helpful Report

Posted 2 years ago

Hi Francine, We are sorry to hear that your delivery was late, this is not the service we want you to receive so we understand your disappointment, especially as this was bought as a gift. Please do contact our customer service team at askus@oliverbonas.com, and they can look into this a little further for you. Have a lovely day ahead. Team OB

Posted 2 years ago

“I am quite disappointed with the shoes. I've only worn them once and they have lost some of their shape”

Helpful Report

Posted 2 years ago

Hi Sharon, We are sorry to hear that your shoes have already lost their shape. Please do contact our customer service team at askus@oliverbonas.com and they can look into this further for you. Team OB

Posted 2 years ago

“Not very good the item which I ordered came smashed so had to send back”

Helpful Report

Posted 2 years ago

Hi Sofia, We are sorry to hear that your item arrived smashed, this is not the delivery service we expect you to receive so we understand your disappointment. If we can help with anything any further, please do contact our customer service team at askus@oliverbonas.com. Have a lovely day. Team OB

Posted 2 years ago

“The online purchase experience was fine but the products were poor”

Helpful Report

Posted 2 years ago

Hi James, We are sorry to hear this, please do get in contact with our customer service team at askus@oliverbonas.com and they can look into this a little further for you. Have a lovely day ahead. Team OB

Posted 2 years ago

“Nothing majorly bad just a few negative things that made me feel worse when leaving the store. I was trying something on in the dressing room and as a staff member passed she asked if all ok and ended up implying a larger size might be better. Left me feeling a bit deflated as I thought it looked great I still bought the same size I chose. I would not have purchased if it wasn’t because I had to exchange something else with a gift receipt. When paying another staff member remembered the person who had bought the item that was gifted and said “oh she was so excited to give this to you” which did make me feel guilty for exchanging. Whilst shopping I was also asked twice if the items I was holding could be taken to the dressing room for me and twice afterwards if they could be taken to the till, I was just wanting to browse and take my time. In future I may just have to wear headphones or shop online haha.”

Helpful Report

(Milton Keynes) - Posted 2 years ago

Hi there, we are sorry to hear of your experience in one of our stores, if you could email us at askus@oliverbonas.com with a some more details, we can get this fed back to the store to avoid this happening in future. Thanks, Team OB.

Posted 2 years ago

“Shopping online was fun. However, my order sat in the Evri depot for ten days without moving. Contact via whatsapp was polite & friendly, but could have been clearer, faster to respond & more efficient. It sounded like contact with Evri was going to be too lengthy & difficult for your team. I was offered the chance to re-order some, but not all, of the items that were in stock, via the same method; which I declined. Refund was quick. However, overall experience was disappointing.”

Helpful Report

Posted 2 years ago

Hi Angela, we are sorry to hear that your order didn't arrive. This is not the delivery service we expect you to receive so we understand your disappointment. We will be sure to pass this feedback on. Any other queries please do contact our customer service team at askus@oliverbonas.com. Have a lovely day. Team OB

Posted 2 years ago

“Never received any of items Evie where shocking 0 rating (Hermes) no change since name change 😢 I love Oliver bonas but not there delivery people”

Helpful Report

Posted 2 years ago

Hi Kerry, we are sorry to hear you haven't received your order. this is not the delivery service we expect our customers to receive so we understand your disappointment. Please do contact our customer service team at askus@oliverbonas.com and they can look into this further for you. Team OB

Posted 2 years ago

“I was so disappointed that the necklace was not in a box especially as it was a birthday gift for my daughter. The packaging for postage was really good”

Helpful Report

Posted 2 years ago

Hi Annie, thank you for taking the time to leave us this feedback. We are sorry to hear you were disappointed with our packaging. For further assistance please do contact our customer service team at askus@oliverbonas.com. Have a lovely day. Team OB

Posted 2 years ago

“I was really disappointed with these earrings as they don’t dangle on the ear so they don’t look right. They should be shown being worn by a model as you aren’t able to return earrings. Expensive mistake.”

Helpful Report

Posted 2 years ago

Hi Joanne, thanks for the feedback. We are so sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will get this sent over to our jewellery team so this can be reviewed. Please do get in touch with our customer service team at askus@oliverbonas.com if we can help with anything else. Thank you, Team OB

Posted 2 years ago

“Didn’t buy in store.”

Helpful Report

Posted 2 years ago

“Tried to park at the Headington branch was impossible due to very limited parking”

Helpful Report

Posted 2 years ago

Hi Denise, thank you for your feedback. We are sorry to hear this. Have a lovely day ahead. Team OB

Posted 2 years ago

“It was ok. When I requested a refund on my items, the lady told me that the giftbox wasn't refundable, so I lost out on £5. I was slightly frustrated as the giftbox was definitely not worth £5 anyway. I wouldn't recommend buying the giftbox online.”

Helpful Report

Posted 2 years ago

Hi there, we're really sorry to hear you haven't liked our gift box service, we will make sure to pass this feedback onto the fulfilment team and the design team. If we can look into this further for you, please contact us at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“I loved the look of these High Top Trainers on line and was very disappointed when they came as the canvas was so hard I could hardly get my feet in them and were so uncomfortable a real shame”

Helpful Report

Posted 2 years ago

Hi Helen, thank you for your feedback. We will pass this onto our fashion team. Please do get in contact with our customer service team at askus@oliverbonas.com if you would like further help with this. Team OB

Posted 2 years ago

“Home delivery poorly packaged. Chipped and cracked candle and battered eye mask box so neither could be given as a gift as intended”

Helpful Report

Posted 2 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“My experience in the store was great - I bought the necklace online and picked it up in the Islington store no problem. However, I have only worn the necklace once and the clasp broke when I was taking it off, with no undue force or rough treatment which was really disappointing - the quality just isn't good and I don't know if I would buy another necklace from Oliver Bonas”

Helpful Report

Posted 2 years ago

Hi there, thanks for the feedback. We are so sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will get this sent over to our jewellery team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 2 years ago

“Did not buy in shop. Did it online .”

Helpful Report

Posted 2 years ago

Hi there, this reviews platform is both in-store and online purchases so feel free to let us know your feedback about your online experience at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Excellent service re delivery Very very disappointed with the packaging. Felt the bangle should have at least come in a pouch or a box rather that corrugated brown card. As it was a gift I had to invest in a box and packing paper to make it look presentable. At that price point I would expect a minimum of a box. They way it was sent, made it look like it cost £10, not £60”

Helpful Report

Posted 2 years ago

Hi Joanna, we're really sorry to hear you haven't liked our gift box service. If we can get this fed back to our design team, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“Bought online - easy experience”

Helpful Report

Posted 2 years ago

Hi Fiona, thanks for the feedback about your online experience, we're so pleased it was a positive one and we look forward to you shopping with us again. Team OB

Posted 2 years ago

Oliver Bonas is rated 4.8 based on 196,706 reviews