Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,991 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,991 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 29th August 2025

5949

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The online store is easy to use, products are beautiful, and everything was packaged nicely. However, I was not entirely happy with the size of the products.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to send this across. We are so glad you love shopping with us here at OB and sorry to hear you were not happy with the size of the products. Do let us know if we can do anything to help- Team OB

Posted 3 years ago

“Would be lovely if the sleeves were white to match the t shirt.”

Helpful Report

Posted 3 years ago

Hi Jane, thanks for sending this across. We are so glad to hear that you loved the style of the top and sorry to hear the sleeves are not as you desired. We will make sure to pass this on to our fashion team- Team OB

Posted 3 years ago

“Lovely shop! Such good quality items!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to send this across. We are so glad you love shopping with us here at OB, and we hope to see you shopping again with us soon. Team OB

Posted 3 years ago

“Fine, thank you”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to send this across. We are so glad you love shopping with us here at OB, and we hope to see you shopping again with us soon. Team OB

Posted 3 years ago

“I bought online”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to send this across. We are so glad you love shopping with us here at OB, and we hope to see you shopping again with us soon. Team OB

Posted 3 years ago

“I ordered the passion heart bracelet and they had sent me the wrong one which was quite upsetting. I had to go through a lot to get the original bracelet. However, the customer service was very helpful and replied quite quick.”

Helpful Report

Posted 3 years ago

Hiya there, thanks for sending this across. We are sorry to hear that this is the case, this is not the service we want you to receive at all. But we are so pleased to hear our customer service team rectified the situation for you- Team OB

Posted 3 years ago

“I am a regular customer of Oliver Bonas in Liverpool One. Unfortunately this particular visit, one of the store assistants missed the mark. I had a few items in my hand and was advised by one of the store assistants to size down (before trying the clothes on) because Oliver Bonas sizes 'run large' and the skirt I was holding (which was a Size 14) apparently 'looked huge'. After trying the skirt on, I did indeed need the Size 14 I had originally chosen but was quizzed at the end by the store assistant who asked 'why I needed to size up'. The interaction made me feel quite uncomfortable because different clothes fit differently on different bodies and I found myself trying to justify why my body fit a Size 14. I felt the comments were a bit body-negative and presumptious. However, the clothes themselves were impeccable and a different assistant at the till was lovely - I haven't had a previous bad experience at this store, this has been the only time. I will be shopping at Oliver Bonas again but I think that staff may need to think a bit more carefully about approaching/advising customers about sizing before they try the clothes on because ultimately clothes fit differently on each individual. As Oliver Bonas is so unique and celebrates that uniqueness, I think this should extend to the staff ethos regarding customers.”

Helpful Report

(Liverpool One) - Posted 3 years ago

Hiya there, thanks for taking the time in sending this across. We are sorry to hear that this is the case, this is not the service we want you to receive at all, especially about a very sensitive topic. Please don't hesitate to get in touch with us at askus@oliverbonas.com so we can see what we can do on our side. We will also make sure to pass this on to our district manager in the area- Team OB

Posted 3 years ago

“I bought three items, two mugs on sale; one was £7 and the other was £7:50 ('Go on Girl' ) and a birthday card. I did not get my receipt in the shop instead, it was sent to me by email. To my surprise, I was charged £9:00 for one of the mugs marked £7:50 on display. the mug marked £7:50. I have to challenge that practice and demand a receipt on payment to avoid being charged more without being alerted to any changes in price.”

Helpful Report

(Waterloo (New)) - Posted 3 years ago

Hiya there, thanks for sending this across. We are sorry to hear that this is the case, this is not the service we want you to receive at all. Please don't hesitate to get in touch with us at askus@oliverbonas.com - Team OB

Posted 3 years ago

“Good items. Delivery was fast.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to send this across. We are so glad you love shopping with us here at OB, and we hope to see you shopping again with us soon. Team OB

Posted 3 years ago

“Easy to use website.”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to send this across. We are so glad you love shopping with us here at OB, and we hope to see you shopping again with us soon. Team OB

Posted 3 years ago

“Bought online”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to send this across. We are so glad you love shopping with us here at OB, and we hope to see you shopping again with us soon. Team OB

Posted 3 years ago

“Staff always helpful”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to send this across. We are so glad you love shopping with us here at OB, and we hope to see you shopping again with us soon. Team OB

Posted 3 years ago

“Didn’t go into a store; ordered online”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to send this across. We are so glad you love shopping with us here at OB, and we hope to see you shopping again with us soon. Team OB

Posted 3 years ago

“Might need some more training on how do do returns. Every time I’ve been to the Bristol store to return something I brought online, the person refunding my purchased as put the incorrect amount in. Each time I’m out of pocket until the refunds go through.”

Helpful Report

(Bristol) - Posted 3 years ago

Posted 3 years ago

“Not applicable”

Helpful Report

Posted 3 years ago

Hello, thank you for your review. If there is anything we can do to help further please get in touch at askus@oliverbonas.com - Team OB.

Posted 3 years ago

“Arrived and it had had a few marks on which you wouldn't expect for the price. All material is scratchy and comes off. Bit disappointed but looks great. Customer service were all great”

Helpful Report

Posted 3 years ago

Hi there, Oh gosh sorry to hear that this is the case- this is not the product quality we want you to receive at all. We are so glad our customer services team rectified and resolved the situation for you. Team OB

Posted 3 years ago

“Love your products. Customer service was very poor. Not what I’m used to at OB”

Helpful Report

(Edinburgh) - Posted 3 years ago

Posted 3 years ago

“I saw some great stuff on line, so made a short list and decided to go into the Leeds branch to see and try on the outfits, to save delivery costs, exchanging sizes and generally feel the quality. Utter waste of time, because not one of the products I was looking for was in store! Not one!!!! I ended up spending my money elsewhere and am now a happy John Lewis customer.”

Helpful Report

(Leeds) - Posted 3 years ago

Hi there, Thanks for taking the time to send this across. We are so glad you love our products here at OB, and sorry to hear you could not find the items in your local OB store. Please don't hesitate to get in touch with us next time to see if the items are in our Leeds branch- askus@oliverbonas.com. Have a fab day- Team OB

Posted 3 years ago

“Great online service”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to send this across. We are so glad you love shopping with us here at OB, and we hope to see you shopping again with us soon. Team OB

Posted 3 years ago

“Brilliant - store were great even though I had forgotten my slip and proceeded to process return with a promise it would work!”

Helpful Report

Posted 3 years ago

Hi there, Thanks for taking the time to send this across. We are so glad you love shopping with us here at OB, and we hope to see you shopping again with us soon. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 203,991 reviews