Login
Start Free Trial Are you a business? Click Here

Oliver Bonas Reviews

4.8 Rating 206,010 Reviews
97 %
of reviewers recommend Oliver Bonas
4.8
Based on 206,010 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Oliver Bonas Review Love their quirky products
Read Oliver Bonas Reviews

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Fine no issues
Helpful Report
Posted 4 weeks ago
Good. It was easy to use
Helpful Report
Posted 4 weeks ago
Love the store and the website. I always go in the store at Bluewater even if I don’t need anything. I just makes me happy. Any purchase is a lovely treat
Helpful Report
Posted 4 weeks ago
I love shopping Oliver Bonas online and in store equally
Helpful Report
Posted 1 month ago
Very good, however the small plastic charm on the box was broken
Helpful Report
Posted 1 month ago
Hi there, We're sorry to hear that plastic charm on this has arrived broken. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 1 month ago
The green colour of this mirror isn't quite what I expected from the pictures on the website and didn't match my colour scheme. There was also misalignment where there are lots of joins to the art deco design of the edging. Given the price of the mirror, the edges not lining up perfectly made me send the mirror back. Worth flagging the returns service for furniture takes an age - even if the actual product is delivered back to the OB warehouse (i.e. the delivery company have confirmed tracking that it's arrived), OB wait a minimum of 14 days regardless. Seems lengthy when the item is literally sitting in an OB warehouse!
Helpful Report
Posted 1 month ago
Very tight on the neck. Pretty.
Helpful Report
Posted 1 month ago
Easy to navigate website and make purchase.
Helpful Report
Posted 1 month ago
It’s okay but wanted it to be a bit more lightweight and soft so returned
Helpful Report
Posted 1 month ago
I ordered two styles of silver boot. The kitten heel size 6 is fabulous. Ordered a size up from my normal size and think it was a wise idea. The cowboy boots, size 6, however, were a disaster. The boots and box arrived a bit battered, had obviously been tried a few times... worse still, they were both right footed and one was a size 5 the other a size 6. I have returned them to a store... and luckily, I preferred the kitten heel anyway.
Helpful Report
Posted 1 month ago
Purchased on website, easy to use & quick delivery, good service
Helpful Report
Posted 1 month ago
Website was good. But ended up returning this as too big. My complaint would be your returns process as I sent everything back one 22nd of August and it’s now the 1st of September. I’ve heard nothing and no sign of the return being processed or the cash back to me. I’ve never rates Evri, so not sure if the issue is there or with OB.
Helpful Report
Posted 1 month ago
Hi there, We're sorry to hear that you haven't received your refund yet. This isn't the usual service we expect at all and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 1 month ago
No problems
Helpful Report
Posted 1 month ago
Brilliant service
Helpful Report
Posted 1 month ago
Evri lost the mirror twice customer services tried to locate it. When it arrived it was not orange but red had to take it back. The store could not process the refund waiting for customer services to do it.
Helpful Report
Posted 1 month ago
Hi there, We're sorry to hear that your mirror was lost twice during transit, and you are still waiting for your refund. This isn't the usual delivery service we aim for at all and we completely understand how disappointing this may have been for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 1 month ago
The quality at Oliver Bonas has gone downhill over the years. I’m very disappointed this time and seriously doubt I’ll shop there again. The Bath store staff haven’t been consistently helpful or polite either.
Helpful Report
Posted 1 month ago
Hi there, We're sorry to hear about your recent experience in our Bath store. This isn't the usual service we aim to provide at all and we completely understand how disappointing this may have been for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 1 month ago
Website was easy to navigate.
Helpful Report
Posted 1 month ago
Purchase was easy but I was disappointed by lack of any "gift" options given the item was being purchased for and delivered directly to someone else as a birthday gift.
Helpful Report
Posted 1 month ago
I was very excited to order this skirt and it arrived quickly enough. Great service
Helpful Report
Posted 1 month ago
was nicely layed out in the tottenham court road atore
Helpful Report
(Tottenham Court Road) - Posted 1 month ago
Oliver Bonas is rated 4.8 based on 206,010 reviews