Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,003 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,003 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 29th August 2025

5949

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy online order and easy return portal.”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave some feedback. We're so pleased you had a smooth ordering and returning experience. Team OB.

Posted 3 years ago

“Tremendous, friendly staff, bright imaginative store”

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Posted 3 years ago

Hi Marion. Thanks for such a lovely review, we're so pleased you've had such a positive experience with us. Team OB.

Posted 3 years ago

“Good efficient”

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Posted 3 years ago

Thanks for leaving a review, Geraldine. Have a lovely day, Team OB

Posted 3 years ago

“Ordering was easy, delivery was fast. Unfortunately the packaging was poor and the necklace arrived broken. Customer services were helpful and friendly.”

Helpful Report

Posted 3 years ago

Hi Caroline. So sorry to hear that the jewellery arrived broken, that's such a shame. It's great to hear that the CS team were able to sort this out for you. Have a wonderful day, Team OB.

Posted 3 years ago

“Liked the fabric but not the ties”

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Posted 3 years ago

Hi Susan. Thanks for taking the time to send this across. Sorry to hear this wasn't quite right for you but hopefully you can find something else you love. Team OB

Posted 3 years ago

“Bought online”

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Posted 3 years ago

“Good experience in store.”

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Posted 3 years ago

Thanks for leaving your review. Great to hear you enjoyed your trip to store! Team OB

Posted 3 years ago

“Ordered online”

Helpful Report

Posted 3 years ago

Hi James - thank you for letting us know and please email us here: askus@oliverbonas.com what we could have done better. Team OB.

Posted 3 years ago

“Very disappointed with the product itself. Very overpriced and small”

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Posted 3 years ago

“Lovely shop:)”

Helpful Report

Posted 3 years ago

Hi Gemma, we're so glad you love shopping with us but if there is anything we can do to improve please let us know at askus@oliverbonas.com. Thanks, Team OB.

Posted 3 years ago

“Present for our daughter in law..disappointed when I opened the box to see how small bunch was for £55! However, d-in-law was pleased”

Helpful Report

Posted 3 years ago

Hi Dilys, we're sorry to hear you were disappointed with the size of these but it's great that it was appreciated. We will pass this feedback on for you. Thanks, Team OB.

Posted 3 years ago

“Nice looking items. Shame about the quality of the backpack.”

Helpful Report

Posted 3 years ago

Hi Tanya, we're sorry to hear you've had some problems with your backpack. Please get in touch with us at askus@oliverbonas.com and a team member will investigate this for you. Team OB.

Posted 3 years ago

“Overall I loved the look of the sandals and they felt comfortable when initially trying on. I did however have tto return them as walking across my lounge they made an awful farting noise which I just couldn’t tolerate.”

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Posted 3 years ago

“I love the diffrent items better than the run of the mill.”

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Posted 3 years ago

Hi there, so glad to hear you like our products. Thank you for the feedback! Team OB

Posted 3 years ago

“Swift service. Jumper/ dress is reasonable quality but fit is large - particularly the width”

Helpful Report

Posted 3 years ago

Hi June, thank you for your feedback. We will definitely pass this on to our fashion team. Team OB

Posted 3 years ago

“great designs but prices have crept up - definitely more expensive compared to other brands than used to be”

Helpful Report

Posted 3 years ago

Hi there, thank you for your feedback. Any further queries please don't hesitate to contact us at askus@oliverbonas.com. Team OB

Posted 3 years ago

“Gorgeous jumper, lovely, bright and very soft and true to size. Ordered in store for home delivery as the one in shop had a dirty mark on, only to receive mine with a fault. Still waiting for a response from OB after 2 weeks of sending email and photo.”

Helpful Report

Posted 3 years ago

Hi Pam, so glad to hear you love your new OB jumper! Our customer service email is askus@oliverbonas.com if you would like to talk to us about the fault in your jumper further. Team OB

Posted 3 years ago

“Nice things - a bit expensive for what they are. Staff were nice and friendly.”

Helpful Report

(Balham) - Posted 3 years ago

Hi there - thank you for your feedback on our price range and team members. We are really pleased to hear they have been helpful. Team OB.

Posted 3 years ago

“Didn't think that this was flattering for me and the material is not very soft.”

Helpful Report

Posted 3 years ago

Hi there - thank you for the feedback on our product. Please email us at askus@oliverbonas.com and let us know what we could have done to make it better. Team OB.

Posted 3 years ago

“These earrings look amazing They are very light But The backing of the earrings are very fiddly”

Helpful Report

Posted 3 years ago

Hi Fiona - thank you for the feedback on our earrings. Please email us at askus@oliverbonas.com and we can look into the fiddly back. Team OB.

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 204,003 reviews