Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,985 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,985 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 29th August 2025

5949

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love the dress and fits really well, however, have only had it a few weeks and the elastic has gone in one of the sleeves. Disappointed.”

Helpful Report

Posted 3 years ago

Hi Susan, thanks for your review. If you need any help with this please just pop us an email at askus@oliverbonas.com. Team OB

Posted 3 years ago

“I purchased my sunglasses over 3 weeks ago. Only received the receipt. Not great.”

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(Putney) - Posted 3 years ago

Hi there, so sorry to hear this. Please get in touch with us at askus@oliverbonas.com if you need help with anything. Team OB

Posted 3 years ago

“Took a while for the parcel to arrive unfortunately but was worth the wait.”

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Posted 3 years ago

Hi, thanks for your review. Team OB

Posted 3 years ago

“Confusion with the pictures for the light bulbs. I ordered one thinking I was getting the whole lamp. Didn’t realise base was separate item in the store.”

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Posted 3 years ago

Hi there, thanks for your review. Team OB

Posted 3 years ago

“I ordered my bag online”

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Posted 3 years ago

Hi Nicola, thank you for the review. Team OB

Posted 3 years ago

“I love these earrings but the clasp is already broken so I need to exchange them.”

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Posted 3 years ago

Hi Harriet, oh no, we're so sorry to hear this. Please just drop us an email at askus@oliverbonas.com and we can get this sorted for you. Team OB

Posted 3 years ago

“Good but was left waiting while server was talking to colleague.”

Helpful Report

Posted 3 years ago

Hi there, thank you for your review. We're really sorry to hear this, if you need help with anything then please just drop us an email at askus@oliverbonas.com. Team OB

Posted 3 years ago

“Had to order a few times as it did arrive broken, sometimes due to courier and sometimes due to inner packaging. Also the ladle seems quite delicate. Otherwise it’s a great gift and looks very nice.”

Helpful Report

Posted 3 years ago

Hi Tasnia, thank you for your review. If we can help with anything else please do just give us an email- askus@oliverbonas.com. Team OB

Posted 3 years ago

“Fun and colourful”

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(Cheapside/One New Change) - Posted 3 years ago

Thank you so much for your review. Team OB

Posted 3 years ago

“The staff was lovely however, I would suggest at least one changing room. I have visited the store several times wanting to buy a dress however, due to the lack of changing room I end up not buying. I do understand the return policy but it is a hassle I would rather try the dress in store.”

Helpful Report

(St. Pancras) - Posted 3 years ago

Hi there, thank you so much for your feedback, we will pass this on to our store design team. Team OB

Posted 3 years ago

“I bought these online”

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Posted 3 years ago

Hi Eleanor, thanks for the review! Team OB

Posted 3 years ago

“It's nice but a bit expensive”

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Posted 3 years ago

Hi Lee, thanks for the review. Team OB

Posted 3 years ago

“excellent service & a beautiful bag however i did loose a bead/flower petal on its 1st very careful use”

Helpful Report

Posted 3 years ago

Hi Julie, thank you for your review. If you need any help with this please just get in touch with us at askus@oliverbonas.com. Team OB

Posted 3 years ago

“Very good.”

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Posted 3 years ago

Hi Aneliya, thank you for your review. Team OB

Posted 3 years ago

“OB was great CS brilliant product needed ordering several times due to quality!! Would b lovely items if made better”

Helpful Report

Posted 3 years ago

Thank you so much for your review. If you need any further help please just let us know at askus@oliverbonas.com. Team OB

Posted 3 years ago

“Interesting and enjoyable. I was charged for delivery even though I picked up my order from the shop. Customers should only be charged delivery if goods are delivered to home address and not when collected from shop.”

Helpful Report

Posted 3 years ago

Hi Saba, thanks for your review and feedback. We offer a free Click & Collect service for orders over £20, if your order value is less than £20 then there is a £2 delivery charge. We will pass your feedback on though Thanks again, Team OB

Posted 3 years ago

“Fine - staff are very friendly.”

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Posted 3 years ago

Hi Kevin, thanks so much for your review. Team OB

Posted 3 years ago

“Nice layout , helpful staff , wide variety of things to buy .”

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Posted 3 years ago

Thank you so much for your lovely review! Team OB

Posted 3 years ago

“Good service and delivery would recommend”

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Posted 3 years ago

Hi Barbara, thank you so much for your review. Team OB

Posted 3 years ago

“The deliveries and refunds were satisfactory”

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Posted 3 years ago

Hi Christine, thank you for your review. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 203,985 reviews