Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,750 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,750 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 26th August 2025

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately the under water disco light I purchased is poorly made. We tried to put it together but it doesn’t work.”

Helpful Report

Posted 4 years ago

Hi there, so sorry for the delay in getting back to you regarding this, we have been super busy here at OB at the moment so we really appreciate your patience. If you could contact our customer service team on 020 8059 2414, our phone lines are now open from 9am until 1pm & we'll have a look into this right away for you. Thanks, Team OB

Posted 4 years ago

“Recieved completely wrong footwear. Very sad as I am unable to send back as I'm working through covid”

Helpful Report

Posted 4 years ago

Hi Elaine, so sorry for the delay in getting back to you regarding this, we have been super busy here at OB at the moment so we really appreciate your patience. If you could contact our customer service team on 020 8059 2414, our phone lines are now open from 9am until 1pm & we'll have a look into this right away for you. Thanks, Team OB

Posted 4 years ago

“Unfortunately I’m going to have to put very poor as my parcel is yet to be delivered and I’m not getting any support from Hermes who have now told me to contact Oliver Bonas which I have done via customer services. Sarah Hicks”

Helpful Report

Posted 4 years ago

Hi Sarah, so sorry for the delay in getting back to you regarding this, we have been super busy here at OB at the moment so we really appreciate your patience. If you could contact our customer service team on 020 8059 2414, our phone lines are now open from 9am until 1pm & we'll have a look into this right away for you. Thanks Team OB

Posted 4 years ago

“Would love to review - but package arrived open, this was missing from order and no response to my 2 emails. Still looks good in photo!”

Helpful Report

Posted 4 years ago

“What can I say? The lamp itself is beautiful, it would get 5 stars but... I ordered 2 of them and received only 1! No answer to my email inquiry on where is my other lamp? So please can somebody tell me where is 1 out of the 2 lamps that I've ordered?”

Helpful Report

Posted 4 years ago

Hi Aga, so sorry for the delay in getting back to you regarding this, we have been super busy here at OB at the moment so we really appreciate your patience. If you could contact our customer service team on 020 8059 2414, our phone lines are now open from 9am until 1pm & we'll have a look into this right away for you. Thanks Team OB

Posted 4 years ago

“I would write a review but I still haven't received the item Brexit, Covid or Christmas - ??? Nothing yet - ordered on Christmas Day.”

Helpful Report

Posted 4 years ago

Hi Robert, so sorry for the delay in getting back to you regarding this, we have been super busy here at OB at the moment so we really appreciate your patience. If you could contact our customer service team on 020 8059 2414, our phone lines are now open from 9am until 1pm & we'll have a look into this right away for you. Thanks Team OB

Posted 4 years ago

“Terrible. No response back from customer service in relation to a damaged item after a week and then you asked me to write a review. Thanks.”

Helpful Report

Posted 4 years ago

“Still not delivered”

Helpful Report

Posted 4 years ago

Hi there, we are sorry to hear this has happened, if you could contact our customer service team on 020 8059 2414 Our phone lines are now open until 1pm & we'll have a look into this right away for you. Thanks Team OB

Posted 4 years ago

“Beautiful products, but three of the thing I’ve ordered have arrived broken/damaged.”

Helpful Report

Posted 4 years ago

“Item was delivered broken. Contacted them but no reply at all. Had to contact Paypal for resolution.”

Helpful Report

Posted 4 years ago

“I have not received my mat and I have tried to contact customer services numerous times via email with no response. Can someone contact me asap”

Helpful Report

Posted 4 years ago

Hi Emma, we are sorry to hear this has happened, if you could contact our customer service team on 020 8059 2414 Our phone lines are now open until 1pm & we'll have a look into this right away for you. Thanks Team OB

Posted 4 years ago

“Item arrived damaged and have not been able to get a response from the customer service team. This was a present for someone so highly disappointed.”

Helpful Report

Posted 4 years ago

Hi Kirsty, we are sorry to hear this has happened, if you could contact our customer service team on 020 8059 2414 Our phone lines are now open until 1pm & we'll have a look into this right away for you. Thanks Team OB

Posted 4 years ago

“Champagne glass arrived broken. I have emailed Oliver Bonus for help but have had no reply.”

Helpful Report

Posted 4 years ago

Hi there Liz, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this refund or replacement sent out. Thanks, Team OB

Posted 4 years ago

“This card comes with a sticker over the envelope and card which leaves a dark mark on the card so I had no choice but to return it. Really disappointing.”

Helpful Report

Posted 4 years ago

Thanks for getting in touch and for letting us know. We're so sorry to hear this has happened. Thank you, Team OB

Posted 4 years ago

“Lovely pot! I have rated OB, 1 because you have neve answered my questions on ASKUS”

Helpful Report

Posted 4 years ago

Hi there Colleen, thanks for getting in touch and for letting us know. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon. Thanks, Team OB

Posted 4 years ago

“The glasses arrived smashed. Still no reply from customer services. Please can someone contact me. Thank you.”

Helpful Report

Posted 4 years ago

Hi there Caroline, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this refunded or exchanged. Thanks, Team OB

Posted 4 years ago

“This was supposed to be a Xmas present for my mother in law but not recieved yet despite the fact that I ordered this 2 weeks ago. I was supposed to receive it before Christmas and it didn't arrive, but thought that I would at least be here by now (31st December). I have emailed and only got a generic reply. There are NO phone lines. Where on earth is my package?”

Helpful Report

Posted 4 years ago

Hi there Ali, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. As you can imagine, this Christmas has been incredibly tough on our teams and couriers due to the overwhelming demand, so sadly this does happen from time to time. Our customer service team will get back to you as soon as they can as they are currently stretched a little thin. Thanks, Team OB

Posted 4 years ago

“Both mugs arrived broken. Emailed for a refund or for new ones to be sent out but no reply to my email as of yet!”

Helpful Report

Posted 4 years ago

Hi there Alison, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this refund or replacement. Thanks, Team OB

Posted 4 years ago

“Ordered as a Christmas present...order was accepted and paid for....only when chased after 2 weeks was it found that the item was out of stock. Very disappointing.”

Helpful Report

Posted 4 years ago

Hi there Valerie, thanks for getting in touch and we are so sorry to hear this has happened. As you can imagine, due to the overwhelming orders at the same time our system didn't register that we had sold out of the item during the time of your purchase, so sorry as this is not ideal. Thanks, Team OB

Posted 4 years ago

“Very disappointing!”

Helpful Report

Posted 4 years ago

Sorry to hear this, please do get in touch with us at askus@oliverbonas.com if we can get this looked into any further. Thanks, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,750 reviews