Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,743 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,743 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 26th August 2025

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am still waiting for my jumper to arrive so cannot give a good review”

Helpful Report

Posted 4 years ago

Hi there Debra, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Not received, still awaiting reply”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Disappointingly my parcel has not been delivered by Hermes, but I have been charged and have not had a response from OB customer services.”

Helpful Report

Posted 4 years ago

Hi there Karen, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“The earnings haven’t arrived yet disappointing Still waiting”

Helpful Report

Posted 4 years ago

Hi there Olna, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Unfortunately the gift was left at the wrong address ny Hermes and has yet to be received .Can you help me out of this dilemma please?”

Helpful Report

Posted 4 years ago

Hi there Colin, thanks for getting in touch and for letting us know. We are so sorry to hear this was delivered to the completely wrong address. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Poor quality”

Helpful Report

Posted 4 years ago

Thanks for the feedback. Please get in touch with our customer service team at askus@oliverbonas.com with more info, and they can get this looked into. Team OB

Posted 4 years ago

“Can’t write an accurate review as I still have not received the package.”

Helpful Report

Posted 4 years ago

Hi there Eleanor, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. You've already left the review but please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Although not your fault still not received.”

Helpful Report

Posted 4 years ago

Hi there Dave, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Very disappointed as this item arrived broken .”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Sally. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Hardly worth the money - should be free as it’s carrying the Brand”

Helpful Report

Posted 4 years ago

Very sorry to hear this feedback. If we can help with arranging a return, please do email us at askus@oliverbonas.com. Thanks, Team OB

Posted 4 years ago

“I have not received the parcel”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Haven’t been able to wear them, as they arrived with security tag attached. STILL waiting for a response!!!”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this arrived with the security tag still attached. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into and sorted. Thank you, Team OB

Posted 4 years ago

“Unfortunately I did not receive this item which I ordered as a present for my daughter at Christmas but received a lampshade instead! There is no ability to phone Oliver Bonas at present and despite reporting the issue I have received no reply”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Eileen. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. Our lines are open 9-1. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Never received my order. Almost impossible to get a person to talk to. Still waiting a week after it was supposed to be here. I understand it's busy but obviously not enough staff to deal with customers, so people are not receiving anything despite money leaving customers' accounts.”

Helpful Report

Posted 4 years ago

Hi there Benjamin, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Poor communication, arrogant and inflexible customer service. Read the small print not the headline commitments”

Helpful Report

Posted 4 years ago

We are sorry for the service you have experienced and we do appreciate your feedback, which will be passed onto the management team. Team OB

Posted 4 years ago

“Ordered these for a present for a family member. Took into consideration the maximum number of working days for delivery, they STILL have not arrived and the shipment company used cannot give a delivery date. So have missed the birthday and its very frustrating.”

Helpful Report

Posted 4 years ago

Hello, we are sorry that your order hasn't been delivered and we do appreciate your feedback. Please get in touch with us at askus@oliverbonas.com along with your order number. Team OB

Posted 4 years ago

“item didn't arrive, have emailed a complaint and 7-days later not had a response”

Helpful Report

Posted 4 years ago

We are sorry for the delay in our reply to your email, we are super busy here at OB. We have noticed that customer services have now replied to you yesterday. Team OB

Posted 4 years ago

“Swift delivery.”

Helpful Report

Posted 4 years ago

“Not arrived yet, no communication.... asked to give a review.”

Helpful Report

Posted 4 years ago

Hi there Stuart, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I would love to review this. Unfortunately it hasn’t been delivered and I’m struggling to get any refund.”

Helpful Report

Posted 4 years ago

Hi there Ruth, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,743 reviews