Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,745 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,745 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 26th August 2025

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I would love to review this item, but my daughter still hasn’t received it, despite me paying extra for delivery in time for Christmas. I am extremely disappointed. Where is it? I ordered it on December 22nd and it is now 30th December. It’s not good enough. I ordered it specifically so that she would have a Christmas present. I won’t be ordering again.”

Helpful Report

Posted 4 years ago

Hi there Gillian, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. As you can imagine, this Christmas has been incredibly tough on our teams and couriers due to the overwhelming demand, so sadly this does happen from time to time. Please let us know if our customer service team to get this looked into, on askus@oliverbonas.com. Thanks, Team OB

Posted 4 years ago

“Hello I haven’t received them yet so cannot review my order ( I had an email a week ago saying that Hermes had received a notification but not the items) I have paid for postage 3-5 working days so maybe this will be refunded I am aware that problems have arisen re postage but I have received orders after this from other retailers kind regards Liza”

Helpful Report

Posted 4 years ago

Hi there Liza, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“One of the glasses Had some damage to the top of the golden rim”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Kirsty. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Poor service, poor delivery.”

Helpful Report

Posted 4 years ago

Sorry to hear this Hannah. Our teams are doing their best to give the service you'd expect, but as you can imagine, It's been incredibly tough this year. Let us know at askus@oliverbonas.com if we can get this looked into any further. Thanks, Team OB

Posted 4 years ago

“I received an email from Oliver Bonas requesting that I review my order when my order still hasn’t arrived after 9 days and they have failed to respond to my emails... I paid for express delivery (1-2days) with the website guaranteeing that my order would arrive in time for Christmas. It’s been 9 days and my order, which was supposed to be a Christmas present, still hasn’t arrived on the 30th of December. I’ve been in touch with customer service with no response after several days.”

Helpful Report

Posted 4 years ago

Hi there Jasmin, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Do not order for delivery I paid extra to arrive by 23rd of Dec; nothing happened and no communication until 29th December. I tried many times to contact the company, but only automated response, and no direct method of contact.”

Helpful Report

Posted 4 years ago

Hi there James, thanks for getting in touch and for letting us know. As you can imagine, this has been an incredibly tough Christmas for our customer service team and they've done their very best to keep up. Our phone lines had to be turned off as they just weren't able to keep up with the overwhelming demand. Thank you, Team OB

Posted 4 years ago

“Absolutely appalling service, blamed Royal Mail for non delivery when in fact they had used Hermes which had a date of 23rd December on its label. Oliver Bonas need to sort out their customer service side of the business! Never again”

Helpful Report

Posted 4 years ago

Thanks Jackie for getting in touch. We'll get this looked into with our customer service team. Thanks, Team OB

Posted 4 years ago

“Ordered before 12:30 on the 22nd December with Express shipping to arrive by Christmas for delivery as stated on the OB website, and the item wasn’t ‘received’ by the courier until the 26th. Item not arriving until the 28th, so person receiving gift went without. What a joke. Will avoid buying online from Oliver Bonas again.”

Helpful Report

Posted 4 years ago

Thanks Greg. Sorry this wasn't received in time. Sadly due to the severe delays with our courier and reduced staff across the country, a few of our orders have fallen through the cracks we're afraid. We've been doing our best. Thanks, Team OB

Posted 4 years ago

“My delivery was promised by the 24th and arrived on the 28th. It arrived with a mug broken and I find not being able to speak to someone from customer services very irritating. Please refund me for 1 x mug.”

Helpful Report

Posted 4 years ago

Hi there Katherine, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this refunded. Thanks, Team OB

Posted 4 years ago

“I bought this item and was told it had been dispatched. As I waited 5 days I then received an email saying it had bee refunded to my account even though I never asked. I am very dissapointed as it seems you can still buy it online. Still awaiting Oliver bonas to return my email.....”

Helpful Report

Posted 4 years ago

Really sorry to hear about the confusion Grainne. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Part of my order didn’t arrive. Then emailed the day before Christmas Eve that it wouldn’t be delivered and that the purchase had been cancelled!”

Helpful Report

Posted 4 years ago

Really sorry to hear this Barbara. Sadly due to the volume of orders we've been receiving over the Christmas period, by the time our pickers go to pick, some of our items are unfortunately out of stock. We're hoping to improve he system in the new year. Thank you, Team OB

Posted 4 years ago

“Arrived broken.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Nigel. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“If I had received the products I would write a review- last I heard Hermes were awaiting delivery of the parcel and I have had nothing since 😟”

Helpful Report

Posted 4 years ago

Hi there Sian, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Have still not received this item. No reply from email”

Helpful Report

Posted 4 years ago

Hi there Laura, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“I have one of these holders already and they're great and wanted to buy one for my niece for Christmas. But it's hard to review an item which hasn't yet been delivered...”

Helpful Report

Posted 4 years ago

Hi there Nicola, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“The order did not arrive”

Helpful Report

Posted 4 years ago

Hi there Konstantina, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Sadly one of the pots had been completely smashed in transit. I advise you of this on the 24th when the Hermes courier delivered. He knew the package had been broken and said it would have happened in the warehouse. I am still waiting to hear from your customer services department as to how I can get a refund. The broken vase is still in the box in case you want photographic evidence. I also paid extra for a speedy delivery.”

Helpful Report

Posted 4 years ago

Hi there Annabel, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement/refund processed. Thank you, Team OB

Posted 4 years ago

“Never received the product!”

Helpful Report

Posted 4 years ago

Hi there Mariana, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Arrived smashed into a million pieces :(”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Sofia. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Poor quality over priced excessive packaging unsatisfied”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Jason. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,745 reviews