Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,782 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,782 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5942

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately this item arrived broken due to the lack of reasonable safety packaging and as this was a gift for Christmas for me 80 year old Aunty ! I was very disappointed by the care of which the product was packed for delivery !”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Robin. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Very disappointed with the earrings. The clasp doesn’t work properly and they have not turned out as in the picture that was modelled. I have written to customer services but have not had any reply.”

Helpful Report

Posted 4 years ago

Hi there Clive, thanks for getting in touch and for letting us know. We are so sorry to hear they've arrived like this. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Still hasn’t arrived - was a Christmas gift!”

Helpful Report

Posted 4 years ago

Hi there Paul, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Still waiting for delivery of this jumper which was ordered as a Christmas present, very disappointed”

Helpful Report

Posted 4 years ago

Hi there Mick, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“A bit hard to review it when I still haven’t received it!!!!!!”

Helpful Report

Posted 4 years ago

Hi there Jody, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Item was purchased on the 19th Dec. It was meant to arrive within 1-3 days, in time for Christmas but due to someone not able to add a label correctly (required reprinting apparently) and send to the couriers in time it eventually arrived on the 28th. Very disappointed.”

Helpful Report

Posted 4 years ago

Sorry to hear this Mark. Sadly due to the unprecedented orders we've received over Christmas and the ongoing issues with the couriers, they could only do so much to keep up. Thanks, Team OB

Posted 4 years ago

“I haven’t received it yet but I am asked to review it ? Paid express over a week ago ?”

Helpful Report

Posted 4 years ago

Hi there Gillian, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I received the order promptly which I was impressed with considering how close to Christmas it was. However the earring weren’t included in the package, I have emailed but now have no idea if they’re being dispatched separately or were just forgotten (probably). Not great service.”

Helpful Report

Posted 4 years ago

Thanks Stuart for letting us know. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“I ordered and paid for express delivery with a guarantee delivery before Christmas and it hasn’t even arrived yet!”

Helpful Report

Posted 4 years ago

Hi there Iris, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Still not received!!!”

Helpful Report

Posted 4 years ago

Hi there Simon, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I bought a handbag for my wife for Christmas but the delivery from your courier Hermes was left on my doorstep while I was out on Christmas Eve. I have a note from a random kindly neighbour (6 doors away) saying they picked the parcel up as it was left standing out there for hours, this was despite my instructions to the delivery company to drop the item at my actual next door neighbour’s house I haven’t been able to collect the present from my neighbour as they are now away. As a result I still haven’t given my wife her Christmas present. All I got was an email from Hermes telling me that my parcel was safely delivered. Great service. 😔😔😔”

Helpful Report

Posted 4 years ago

Thanks John for letting us know. We'll get this raised with Hermes as this isn't a safely delivered order. Thanks, Team OB

Posted 4 years ago

“I still haven’t received the item so how can I review it when you send me this email?”

Helpful Report

Posted 4 years ago

Hi there Freya, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Used Covid face mask found in the pocket of the coat”

Helpful Report

Posted 4 years ago

We actually can't believe we're seeing this, so sorry about this Abi. Please email us at askus@oliverbonas.com, and we can get this logged and given to our fulfillment team. We'd also like to sort out some form of compensation as well as this is not on. Thank you, Team OB

Posted 4 years ago

“Bit tricky as it has not arrived !”

Helpful Report

Posted 4 years ago

Hi there Karen, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“This is my first purchase from Oliver Nina's and I am quite unimpressed with the quality.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Erica. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“I have not received this item. It was not included in my delivery, although of course I have been charged for it.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Louise. Please do get in touch with us at askus@oliverbonas.com and we can get this looked into. Thank you, Team OB

Posted 4 years ago

“This candle arrived in a battered box and when it came to wrapping this up as a present I checked inside and found that it was not only broken but it had been taped back together.”

Helpful Report

Posted 4 years ago

Morwenna, we are so sorry to see this. We will feed this back to our fulfillment team as this is not on. Please email us at askus@oliverbonas.com and we can either get this replaced, or refund. Thank you, Team OB

Posted 4 years ago

“Items delivered broken :( two days before Christmas. Tried to get in touch by phone (no answer) and by email (no response) to arrange replacement. Not too happy.”

Helpful Report

Posted 4 years ago

Hi there David, thanks for getting in touch and for letting us know. We are so sorry to see this has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Pot was broken when it arrived. Didn't even have to unwrap it to know it was broken. No response from Oliver Bonas.”

Helpful Report

Posted 4 years ago

Hi there Helen, thanks for getting in touch and for letting us know. We are so sorry to see this has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Very poor service I ordered a £50 gift card for a Christmas gift and paid for express delivery and it never came so, I am now trying to get a refund. No reply as yet!”

Helpful Report

Posted 4 years ago

Hi there Michelle, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this refund. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,782 reviews