Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,745 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,745 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 26th August 2025

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I love Oliver Bonas and have bought many items of clothing which are lovely and good quality. I can’t comment on the item above as I STILL haven’t received it although HERMES have said they have delivered it!! Why it was left in a logshed, I do not know especially when my husband was home all day and no-one rang the doorbell!”

Helpful Report

Posted 4 years ago

Hi there Meryn, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Though I paid extra for one day shipping, the product arrived over four days late. No recompense was ever offered. Will not buy from them again. It was sent to the delivery company late but Bonas.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Andreea. Shame you won't buy from us again because of the delivery time. As you can imagine, every courier is experiencing huge delays due to what's going on at the moment. However we will refund the delivery charge now. Thanks, Team OB

Posted 4 years ago

“Lovely gifts, but not always value for money.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Karam. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Still waiting for delivery. And still awaiting delivery. Arrived today but having trouble un doing button. Is there a knack to this.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Product arrives broken. Submitted complaint over a week ago and still no response.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“One of the glasses arrived broken. No one is answering phone in customer service and my email hasn’t been responded to”

Helpful Report

Posted 4 years ago

“Ordered glasses on 26/12 to Dublin. Only delivery info on tracking site ascendia that they are on a container since 6 jan. no an post tracking details available. Today is 13 jan and still no delivery details available. I’m sure product will be fine but delivery taking way to long. Can’t shop here again if it takes this amount of time . Sorry about the comment but it’s fact”

Helpful Report

Posted 4 years ago

“I never received it. I’ve emailed about hermes leaving it on my doorstep and it not being there when I got home!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Rosie. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“This jumper was a big disappointment It had a large pull on one of the sleeves I returned for a full refund”

Helpful Report

Posted 4 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Nice looking, however all I could see was the ceiling. It’s angled upwards, so you can only see yourself if you have to within 10cm from your face - any further backwards (in my case, at the back of the dressing table) all you can see is the ceiling due to the angled mirror.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Teigan. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Bought a beautiful skirt in the sale, it was covered in dirty marks!”

Helpful Report

Posted 4 years ago

“I have not received this item (green leaf wooden framed wall art) - I have tried now on 3 occasions to contact you to find out where it has got to and have not received a response. I'm also missing a desk lamp that I ordered. Can someone please get back to me!!! Or refund me for the missing items and I don't think they are ever going to arrive”

Helpful Report

Posted 4 years ago

“The item never arrived because Hermes last the parcel. I’ve also been ignored by both Oliver Bonas and Hermes hence the one star.”

Helpful Report

Posted 4 years ago

Hi Georgie, so sorry for the delay in getting back to you regarding this, we have been super busy here at OB at the moment so we really appreciate your patience. If you could contact our customer service team on 020 8059 2414, our phone lines are now open from 9am until 1pm & we'll have a look into this right away for you. Thanks, Team OB

Posted 4 years ago

“Hasn’t even turned up and no response to where it is!!!!!!”

Helpful Report

Posted 4 years ago

Hi Sarah, so sorry for the delay in getting back to you regarding this, we have been super busy here at OB at the moment so we really appreciate your patience. If you could contact our customer service team on 020 8059 2414, our phone lines are now open from 9am until 1pm & we'll have a look into this right away for you. Thanks, Team OB

Posted 4 years ago

“Still not received order and no information from Hermes tracking apart from the following message; “Order Received””

Helpful Report

Posted 4 years ago

Hi Lisa, so sorry for the delay in getting back to you regarding this, we have been super busy here at OB at the moment so we really appreciate your patience. If you could contact our customer service team on 020 8059 2414, our phone lines are now open from 9am until 1pm & we'll have a look into this right away for you. Thanks, Team OB

Posted 4 years ago

“Received these and they are very tarnished. Have emailed and still awaiting a response.”

Helpful Report

Posted 4 years ago

Hi Emma, so sorry for the delay in getting back to you regarding this, we have been super busy here at OB at the moment so we really appreciate your patience. If you could contact our customer service team on 020 8059 2414, our phone lines are now open from 9am until 1pm & we'll have a look into this right away for you. Thanks, Team OB

Posted 4 years ago

“Expected a lovely gift to arrive for a 25th anniversary but was delivered In pieces. Have sent an email to arrange replacement but no reply back. Not good customer service”

Helpful Report

Posted 4 years ago

Hi Ashleigh, so sorry for the delay in getting back to you regarding this, we have been super busy here at OB at the moment so we really appreciate your patience. If you could contact our customer service team on 020 8059 2414, our phone lines are now open from 9am until 1pm & we'll have a look into this right away for you. Thanks, Team OB

Posted 4 years ago

“Received the lampshade still waiting on the base. I have emailed and sent Instagram messages and been told someone will look into it. It’s a £150 light and it has been sent using the cheapest and most unreliable service being Hermes. It has put me off buying from OB in the future.”

Helpful Report

Posted 4 years ago

Hi Lauren, so sorry for the delay in getting back to you regarding this, we have been super busy here at OB at the moment so we really appreciate your patience. If you could contact our customer service team on 020 8059 2414, our phone lines are now open from 9am until 1pm & we'll have a look into this right away for you. Thanks, Team OB

Posted 4 years ago

“I love Oliver Bonas homeware but am disappointed with the quality of fabric and fit of the clothing”

Helpful Report

Posted 4 years ago

“Well... it never showed up so..........???”

Helpful Report

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,745 reviews