Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,908 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,908 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 28th August 2025

5945

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered and paid for two of these but only received one. I’ve emailed customer services and haven’t had a reply! It’s been 4 working days since I emailed.”

Helpful Report

Posted 4 years ago

Sorry about this. Please bear with our customer service team, and they'll get this looked into ASAP. Thank you, Team OB

Posted 4 years ago

“It arrived without part of the set”

Helpful Report

Posted 4 years ago

This isn't what we want to hear sorry about this. Please pop us over an email at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“I would love to tell you how wonderful this product is, but..........it has yet to arrive. !! 6 days overdue, so I guess it has gone 'walkabout'. Have reported this, so we shall see what happens next. PB.”

Helpful Report

Posted 4 years ago

Hi there Pauline, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“The packaging was huge and wasteful for a pair of earrings. It is totally unnecessary to send such a small item in such a large box with excessive packaging- unethical environmentally and financially for the customer - shame on you OB”

Helpful Report

Posted 4 years ago

Really sorry about this. We've been experiencing a huge volume of orders so our packaging has suffered, but this is always being fed back to our fulfillment team. Thank you, Team OB

Posted 4 years ago

“This has still not arrived. I have contacted you and asked for help in tracking where the delivery is. I haven’t heard back from you yet.”

Helpful Report

Posted 4 years ago

Hi there Eileen, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. We have reduced staff but they are doing their best to catch up. Thank you, Team OB

Posted 4 years ago

“Item has not arrived yet. Annoying.”

Helpful Report

Posted 4 years ago

Hi there Tom, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“My first ever purchase with yourselves. You inconvenienced me so much but cancelling my order as you didn’t have the stock after I had paid. One very angry customer who’s Christmas gift is ruined as I can’t find anything similar. I’ve contacted you and also been ignored”

Helpful Report

Posted 4 years ago

Hi there Amelia, sorry to hear this. Due to the volume of orders we've been receiving, sadly some of the products are out of stock by the time they are picked. Since more people are shopping online than ever before, our stock has been going very quickly. We are also working on heavily reduced staff, so please bear with our customer service team as they are doing their best to catch up. We haven't ignored we're just very busy. Thanks, Team OB

Posted 4 years ago

“I did not receive one item from my order also did not receive a response for my email.”

Helpful Report

Posted 4 years ago

Sorry to hear an item is missing from your order Abdullah. Please bear with our customer service team as they are all extremely busy at the moment and playing catch up. Thanks, Team OB

Posted 4 years ago

“This item was not included in box with other item I emailed but so far no response”

Helpful Report

Posted 4 years ago

Sorry to hear an item was missing from your order Sharon. Please bear with our customer service team as they are all extremely busy at the moment and playing catch up. Thanks, Team OB

Posted 4 years ago

“Item arrived cracked”

Helpful Report

Posted 4 years ago

Sorry to hear this Grainne. Please do get in touch with us at askus@oliverbonas.com, and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“Still hasn’t arrived a week after my next day delivery order was made.”

Helpful Report

Posted 4 years ago

Hi there Matthew, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“The garment I received is soiled. It has a stain on the right breast area, 3 stains on the left sleeve, 2 on the front and 1 on the back. It also has a mark across the shoulders. It is quite evident that the top has been worn then returned. I am very surprised that clothing is not checked on return or before dispatch especially in the current climate. To say I am disappointed is an understatement.”

Helpful Report

Posted 4 years ago

We are sorry to see this Louise. This is not on in the slightest so we will forward this over to our fulfillment team so this can be looked into. If we can help with getting it returned, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“I ordered two coffee mugs and one arrived with the handle broken. It was a Christmas present and has had to be returned.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Ciaran. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you ahead of the return. Thank you. Team OB

Posted 4 years ago

“Poor quality, sent back.”

Helpful Report

Posted 4 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our teams but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“It has been over two weeks since I ordered and this still hasn't been given by Oliver Bonas to the Courier Company, even though they have printed a shipping label in order to mark it as shipped in the system and charge my card. I have emailed customer support multiple times with no response except a auto-reply that says they are taking over FIVE WORKING DAYS to reply to customer support enquiries. Do not buy - you will not receive your order.”

Helpful Report

Posted 4 years ago

Thanks for getting in touch Henry. So sorry for the delay in getting back to you. Sadly due to what's going on and the current climate, our teams are being stretched incredibly thin due to reduced staff and the residual effect from black friday. On top of that, our couriers are also experiencing heavy delays due to the volume of orders they've been receiving this year. Please bear with us. Thanks, Team OB

Posted 4 years ago

“My order still has not arrived. Hermes have said there is a hold on and will let me know on Sat 12th Dec when it will be delivered. I placed my order 2 weeks ago. I am worried it will not arrive before Christmas.”

Helpful Report

Posted 4 years ago

Hi there Fiona, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“The roller ball arrived broken in two. I have emailed to get a replacement, and still haven’t had a reply.”

Helpful Report

Posted 4 years ago

Hi there Emma, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“This item arrived smashed. I emailed customer services nearly a week ago and I am yet to hear back! Shame because it smelt lovely”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Still hasn’t been delivered to the store, so I don’t know.”

Helpful Report

Posted 4 years ago

Hi there Emma, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived in store. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Up until my experience with the trainers it had been a really good experience!”

Helpful Report

Posted 4 years ago

Really sorry to hear this Fiona. Please do get in touch with us at askus@oliverbonas.com if we can be anymore help with this. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,908 reviews