Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,917 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,917 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 28th August 2025

5948

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I can’t comment as it still hasn’t arrived. The courier still hasn’t even received the parcel after a week.”

Helpful Report

Posted 4 years ago

Hi James, so sorry to hear you haven't received your order, if you could call: 020 8059 2414 or email us: AskUs@oliverbonas.com and we can look into this for you. Team OB

Posted 4 years ago

“I haven’t received the item yet despite it allegedly been despatched on 27th November. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Alison, so sorry to hear you haven't received your order if you could contact us by phone or email and we can have a look into this for you. Best Team OB

Posted 4 years ago

“I placed an order with OB 10 days ago and I'm still yet to receive my items. I have tried to contact the customer service team with no response. Really disappointed in the service provided.”

Helpful Report

Posted 4 years ago

Hi Harvery, so sorry to hear you haven't received your order. We're trying to catch up with our emails as fast as we can since we're currently stretched a little thin and busy here. Please contact us also on 020 8059 2414 and we can have a look into this for you. Team OB

Posted 4 years ago

“Arrived smashed, I want a refund but customer services haven’t replied yet”

Helpful Report

Posted 4 years ago

“I made an order and didn't receive an item. Have emailed them twice now and no reply. Very poor.”

Helpful Report

Posted 4 years ago

Hi Emma, so sorry to hear you haven't received your order, we are stretched a little thin and busy here at OB and trying to get back to our customers email as fast as we can. Could you give us a ring 020 8059 2414 and we can look into this further. Team OB

Posted 4 years ago

“Ordered on 25th November no further updates from Oliver Bonas Hermes have advised on 26th Nov delay on parcel ,nothing further Not impressed, first time I've ordered and it will be the last”

Helpful Report

Posted 4 years ago

Hi Caroline, so sorry to hear you haven't received your order, could you call or pop us an email at askus@oliverbonas.com and we can look into this for you further. Team OB

Posted 4 years ago

“Haven’t receding confirmation that it’s arrived, plus not techs email response as to how to collect and if store open for click n collect”

Helpful Report

Posted 4 years ago

Hi, please email us at askus@oliverbonas.com and we can check the tracking on your order. Team OB

Posted 4 years ago

“Pom Pom fell off after three days”

Helpful Report

Posted 4 years ago

“Never turned up! Weren’t included with the rest of my items and 5 days After contacting Oliver Bonas I have still had no reply.”

Helpful Report

Posted 4 years ago

Hi, we are sorry about this and we do appreciate your feedback. Our customer services team is super busy at the moment and we will reply to your email very soon. Team OB

Posted 4 years ago

“Just to let you know I still haven’t received my order for my books order number is 1001970803 Track number is 6909790592314497 . I received one order of socks and earrings but not the books would be grateful if you could get back to me”

Helpful Report

Posted 4 years ago

Hi, we are sorry about this and we do appreciate your feedback. Please email askus@oliverbonas.com Team OB

Posted 4 years ago

“Arrived open and leaked all over packaging.”

Helpful Report

Posted 4 years ago

Hi, we are sorry about this and we do appreciate your feedback. Please email askus@oliverbonas.com Team OB

Posted 4 years ago

“The online order did not make it plain the base was not included.Poor value had to buy base as a extra at a cost of nearly £40.”

Helpful Report

Posted 4 years ago

We do appreciate your feedback, details of the bulb not included is stated on the website. Team OB

Posted 4 years ago

“I placed an order with 5 items and this one did not come I was very disappointed.I have emailed Oliver bonas but yet to get a reply”

Helpful Report

Posted 4 years ago

Hi, we are sorry to hear about your order not arriving fully. Our customer services team is super busy at the moment and will reply to your email very soon. Team OB

Posted 4 years ago

“Paid extra for next day delivery and the parcel was not delivered till a week later. I kept messaging customer service to ask when I would receive the parcel but I did not receive any response. When my parcel finally arrived a week later, it was in completely damaged condition. I have also contacted the company about this and have not received any response. Could someone please get back in touch with me about this?”

Helpful Report

Posted 4 years ago

Hi, we are sorry about how your order arrived at you and we do appreciate your feedback. Apologies for the delay in our customer services team replying back to your email they are super busy at the moment. We do understand they have been in touch with you today. Team OB

Posted 4 years ago

“I am waiting since September for my order and I still have not received part of it although have been told it’s been dispatched.Got conflicting emails which was very annoying.”

Helpful Report

Posted 4 years ago

Hi, we are sorry about this and we do appreciate your feedback. Please email askus@oliverbonas.com Team OB

Posted 4 years ago

“This item was delivered broken. I sent an email asking if I should return the item and I still haven’t received a response.”

Helpful Report

Posted 4 years ago

Hi, we are sorry for the delay in customer services replying back to you, they are super busy at the moment. We understand they have since been in touch with you. Team OB

Posted 4 years ago

“It would be easier to review if I had actually received item !!!!! Still waiting a week after delivery date and only a generic reply to email . Not happy .....”

Helpful Report

Posted 4 years ago

Hi there Ann, thanks for getting in touch and for letting us know. We are so sorry to hear this still hasn't arrive. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“My order arrived open and leaking all over the gift box, I have emailed for another but no reply yet...”

Helpful Report

Posted 4 years ago

Really sorry to hear this Tania. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Unfortunately I still have not received my order 😔”

Helpful Report

Posted 4 years ago

Hi there Dionne, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Am disappointed this purchase I emails yous last week and still waiting for yous get back to me”

Helpful Report

Posted 4 years ago

We're so sorry to see this Lois. Please bear with our customer service team as they are all being stretched a little thin at the moment. They'll be in touch soon as as they can. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,917 reviews