Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,896 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,896 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I still haven’t received this item. Payment has been taken from my bank, but no product has been received. I have tried to contact the company and still had no response. I did have a message from Hermes to say they were waiting on You to send the parcel. Having received the email to do a review, I am now getting alittle concerned as this is meant to be a gift for Christmas”

Helpful Report

Posted 4 years ago

Hi Sarah, so sorry to hear your order hasn't been delivered, could you call us: 020 8059 2414 and our Customer Service Team can look into this for you. They are currently stretched a little thin and will get back to your email as fast as they can. Best, Team OB

Posted 4 years ago

“I haven't received it- hermes failed to deliver”

Helpful Report

Posted 4 years ago

Hi Ruth, so sorry to hear your order hasn't been delivered, could you call us: 020 8059 2414 or email askus@oliverbonas.com and our Customer Service Team can look into this for you. Best, Team OB

Posted 4 years ago

“Unfortunately, i cannot review the product as i ordered it on 1 December and am still awaiting delivery. Also waiting a response from OB as to what is happening with the delivery.”

Helpful Report

Posted 4 years ago

Hi Hayley, so sorry to hear your order hasn't been delivered, could you call us: 020 8059 2414 and our team can look into this for you. The Customer Service Team are trying as fast as they can to get back to you via email, as they're stretched a little thin and busy. Best, Team OB

Posted 4 years ago

“Ordered 2 packs of hot chocolate bombs. And when arrived they were all broke and damaged. These for Christmas presents, which I now can’t give them.”

Helpful Report

Posted 4 years ago

Hi Paige, so sorry to hear the chocolate bombs arrived damaged, could you call us: 020 8059 2414 or email askus@oliverbonas.com and our Customer Service Team can look into this for you. Best, Team OB

Posted 4 years ago

“Haven't received parcel yet”

Helpful Report

Posted 4 years ago

Hi Helen, so sorry to hear your order hasn't been delivered, could you call us: 020 8059 2414 or email askus@oliverbonas.com and our Customer Service Team can look into this for you. Best, Team OB

Posted 4 years ago

“It did not arrive”

Helpful Report

Posted 4 years ago

Hi Hazel, so sorry to hear your order hasn't been delivered, could you call us: 020 8059 2414 or email askus@oliverbonas.com and our Customer Service Team can look into this for you. Best, Team OB

Posted 4 years ago

“If I could give a zero rating, I would. I am still waiting on delivery of my item despite the fact that payment for same was taken from my account on 8 days ago.”

Helpful Report

Posted 4 years ago

Hi James, so sorry to hear you haven't received your order, if you could call us: 020 8059 2414 or email askus@oliverbonas.com and our team can have a look into this for you. Due to the currently situations our couriers have been experiences slight delays. Best Team OB.

Posted 4 years ago

“Arrived broken waiting for reply to my email”

Helpful Report

Posted 4 years ago

Hi Clare, so sorry to hear your item arrived broken, if you could call us: 020 8059 2414 and our team can have a look into this for you. Our CS Team are doing their best to get back to you via email, they're currently stretched a little thin and busy catching up. Best Team OB.

Posted 4 years ago

“Arrived broken – have contacted returns department (which wasn't easy to locate) and no one has got back to me. In fact, they were much hotter about taking my money and asking for a review than they were actually delivering something. Nul points.”

Helpful Report

Posted 4 years ago

Hi Chris, so sorry to hear this arrived broken, if you could call our customer service team : 020 8059 2414 and our team can have a look into this for you further. Best Team OB.

Posted 4 years ago

“Arrived broken in pieces, not very well packaged in paper only, should have been bubble wrapped well. Am still waiting to hear about a replacement, which am anxious to get as it will, hopefully, be a christmas gift.”

Helpful Report

Posted 4 years ago

Hi there, so sorry to hear the plat pot arrived broken, if you could call us: 020 8059 2414 and our team can have a look into this for you. Our CS Team are doing their best to get back to you via email, they're currently stretched a little thin and catching up. Best Team OB.

Posted 4 years ago

“Service was good. Received goods shortly after order.”

Helpful Report

Posted 4 years ago

“Not arrived yet - where is it?”

Helpful Report

Posted 4 years ago

Hi Julie, so sorry to hear you haven't received your order. If you could call us: 020 8059 2414 or email askus@oliverbonas.com and our team can look into this for you. Best Team OB.

Posted 4 years ago

“My order still hasn’t arrived..(payment from my account on 23rd Nov) ..I’ve emailed and NO answer at all....where’s my stuff?!?!”

Helpful Report

Posted 4 years ago

Hi Becky, so sorry to hear you haven't received your order. If you could call us: 020 8059 2414 and our team can look into this for you. Our CS team are trying their best to get back to your email, they're currently stretched a little thin and busy. Best Team OB.

Posted 4 years ago

“Item not received even though it says posted 10 days ago. Contacted customer service but no response”

Helpful Report

Posted 4 years ago

Hi Frankie, so sorry to hear you haven't received your order. If you could call us: 020 8059 2414 and our team can look into this for you. Our CS team are trying their best to get back to your email, they're currently stretched a little thin and busy. Best Team OB.

Posted 4 years ago

“Still waiting”

Helpful Report

Posted 4 years ago

Hi Lyn, so sorry to hear you haven't received your order. If you could call us: 020 8059 2414 or email askus@oliverbonas.com and our team can look into this for you. Best Team OB.

Posted 4 years ago

“2 weeks and still waiting for my item to be ready for click and collect. No reply to emails seeking update.”

Helpful Report

Posted 4 years ago

Hi Jayne, so sorry to hear your item hasn't arrived for click and collect, if you could call us: 020 8059 2414 and our team can look into this for you further. Our CS team are trying to get back to you via email soon. Best Team OB.

Posted 4 years ago

“I ordered size 8 and it was HUGE! It honestly looked like size 16. I had to return it.”

Helpful Report

Posted 4 years ago

Hi there, thank you for your feedback we've passed this onto our fashion team to have a look into. Best Team OB.

Posted 4 years ago

“The item has arrived smashed, I’ve emailed customer service twice with no reply.”

Helpful Report

Posted 4 years ago

Hi Jordanne, so sorry to hear your item arrived smashed, our cs team will get back to you as soon as they can or if you could call us: 020 8059 2414 and our team can look into this for you. Team OB

Posted 4 years ago

“Arrived damaged, rejected parcel and yet to hear anything re a refund/replacement”

Helpful Report

Posted 4 years ago

Hi Linda, so sorry to hear the mug arrived damaged, our team will get back to you as they can or if you could call us: 020 8059 2414 we can look into this for you. Team OB

Posted 4 years ago

“Still waiting”

Helpful Report

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,896 reviews