Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,909 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,909 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 28th August 2025

5946

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It hasn't come yet soooooo... Help me pls”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I ordered click and collect to be delivered to the store for last week. I’ve had no correspondence since. I visited the Bromley store to see if it was there on the off chance, and was just told that there has been delays. Would have been nice to know when ordering!”

Helpful Report

Posted 4 years ago

Hi there, There is sadly delays due to the ongoing issues with stores closing and then reopening because of lockdown. Sorry about this but all of our stores have had high volumes of orders and our teams have all been working on reduced staff, so please bear with us. Please do get in touch with us askus@oliverbonas.com if we can get this looked into. Thanks, Team OB

Posted 4 years ago

“Hi. I ordered this on the 25th November, charted for it on my credit card on the 25th November. Emailed you last week to say it had not arrived. #notarrivedyet I still do not have my parcel nor have you contacted me back from my request last week. I await to hear from you. Gareth Finney”

Helpful Report

Posted 4 years ago

Sorry to hear this Gareth, As you can imagine, our customer service team are all being stretched incredibly thin at the moment and they are doing everything they can to keep up. Bear with us. Thanks, Team OB

Posted 4 years ago

“We have not yet received our purchase and last correspondence was an email from Hermes on 29/11 saying they are waiting to receive it.”

Helpful Report

Posted 4 years ago

Hi there Freda, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I haven't received it yet- awful service”

Helpful Report

Posted 4 years ago

Hi there Oonagh, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Strange you’re asking me to write a review about a product I haven’t even received..... and it’s way past the estimated delivery time. It looked beautiful online. But if it arrives anytime soon I’ll be able to say with absolute certainty.”

Helpful Report

Posted 4 years ago

Hiya Meadhbh, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Item was smashed to bits - will be sending back for an exchange.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Thomas. Please do get in touch with us at askus@oliverbonas.com and we can arrange a replacement. Thank you, Team OB

Posted 4 years ago

“Would love t be able to review but has not arrived yet. I am getting no response from Customer Services to my query regarding* the lost delivery. All in all, totally dissatisfied.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still hasn't arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Haven’t received item so can’t really give you any other rating.”

Helpful Report

Posted 4 years ago

Hi there Simon, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I never received the products, I attempted to contact both the courier company and Oliver Bonas, however I have not heard back from any of these two. Therefore, I am deeply disappointed as I lost both my money and my parcel, so I will not buy more stuff from the store in the future.”

Helpful Report

Posted 4 years ago

“The zipper is broken”

Helpful Report

Posted 4 years ago

“Not arrived yet.”

Helpful Report

Posted 4 years ago

“This review has to to be a joke! I have never received the items I ordered 2 weeks ago which were supposed to be Christmas presents. I have paid for them and nothing has arrived. In fact I visited a store today to try to investigate as your customer service team did not pick up. Disgusted actually”

Helpful Report

Posted 4 years ago

Hi there Hilary, thanks for getting in touch and for letting us know. We are so sorry to hear this still hasn't arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“If the order had been processed correctly for this item and several others I’m sure I may be happy. Sadly never arrived. Thankfully customer service were very helpful so fingers crossed 🤞”

Helpful Report

Posted 4 years ago

Really sorry to see hear this but really glad to hear our customer services team have helped. Thank you, Team OB

Posted 4 years ago

“Whole experience pretty poor first parcel made it as far as the Hermes van, but apparently we weren’t in, we where. Then days wasted trying to contact customer service via email, phone and social media, finally got hold of them and sorted the redelivery. Then to be disappointed with the presentation and quality of the product. Won’t be back.”

Helpful Report

Posted 4 years ago

Hi Mike, thank you for the feedback and so sorry to hear about your experience. We've passed this on and will look into this for you. Best Team OB

Posted 4 years ago

“This product hasn't arrived, I've contacted Olivr Bonas and the post office but no reply. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Mary, so sorry to hear you haven't received your order, if you could call: 020 8059 2414 we can look into this for you. Our CS team is trying to catch up as fast as they can and will get back to you shortly. Team OB

Posted 4 years ago

“One of the cups arrived broken. I have written three emails and i have had one automatic response and no response from any person whatsoever. Find this very frustrating. So I think I will just have to return the item”

Helpful Report

Posted 4 years ago

Hi there, so sorry the teapot arrived broken and our cs team hasn't been to get back to you, they're currently spread a little thin and catching up as fast as they can. If you could call: 020 8059 2414 we can look into this for you. Team OB

Posted 4 years ago

“The necklace that arrived was not as represented on the website”

Helpful Report

Posted 4 years ago

Hi Geraldine, so sorry the necklace wasn't represented correctly on the website, we've passed this on to our web team to have a look into. Best Team OB.

Posted 4 years ago

“They didn’t arrive, just the teapot. Still waiting for customer services to reply.”

Helpful Report

Posted 4 years ago

Hi Denise, so sorry to hear you haven't received the rest of your order, if you could call: 020 8059 2414 we can look into this for you. We're trying to get back to our customer as fast as we can via email. Team OB

Posted 4 years ago

“Extremely disappointing that the £5 gift box, of which I bought 2, wasn't a gift box at all it was an envelope inside a large cardboard box. Would definitely not recommend as a "gift box" and definitely not worth paying extra for.”

Helpful Report

Posted 4 years ago

Hi there, thank you for your feedback so sorry to hear you were disappointed with our gift boxes, we've passed this information to our design team to have a look into. Best Team OB.

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,909 reviews