Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,900 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,900 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Arrived completely smashed to pieces. There was no fragile sign on the box and there was no wrapping around it to protect it”

Helpful Report

Posted 4 years ago

Hi Sarah, so sorry to hear the item arrived damaged, if you could pop us an email with photos to askus@oliverbonas.com or give us a call as our team can look into this further. Best Team OB

Posted 4 years ago

“I haven’t received this yet and zero communication after 2 requests for an update”

Helpful Report

Posted 4 years ago

Hi Karien, so sorry to hear you haven't received your order, our team will get back to you as soon as they can but if you could also call us: 020 8059 2414 and we can look into this for you. Team OB

Posted 4 years ago

“I have actually been sent the wrong product and am still awaiting a reply since last Friday - not happy at all”

Helpful Report

Posted 4 years ago

Hi Jenna, so sorry to hear you've been sent the wrong product and you haven't been replied to our team is doing their best to get back to you as fast as they can. If you could also call us: 020 8059 2414 to look into this for you. Best Team OB.

Posted 4 years ago

“Badly damaged box for on of the candles and can’t Bellevue it would be sent in that condition. Still awaiting a response from customer service.”

Helpful Report

Posted 4 years ago

Hi Gillian, so sorry to hear the box arrived damaged, our team is trying to get back to you as fast as they can or if you could give us a call us: 020 8059 2414 to look into this further. Best Team OB

Posted 4 years ago

“When the box arrived it was unfortunately empty, this way have been an oversight during the crazy Christmas season, or perhaps an issue in the postal system.”

Helpful Report

Posted 4 years ago

Hi Claire, so sorry to hear the box arrived empty. Please could you call us: 020 8059 2414 or pop an email to askus@oliverbonas.com so our team can look into this further. Best Team OB

Posted 4 years ago

“Unfortunately I have found the customer service to be extremely poor, and having paid for the items 3 times, I have still not received any sort of response or resolution to this, despite chasing it up on numerous occasions and being told someone will get back to me. I also asked if there was a number i could call to get it resolved quickly but have had no response to that message.”

Helpful Report

Posted 4 years ago

Hi Hope, so sorry to hear about your experience our team is trying to catch up as fast as they can, if you could call us: 020 8059 2414 and our team can look into this for you. Best Team OB.

Posted 4 years ago

“I ordered three items and have only received two. I have now sent two emails requesting that this issue be resolved and have heard nothing. Extremely disappointing to experience such bad customer service. These items are Christmas presents and I am concerned that I will not be able to give them in time now.”

Helpful Report

Posted 4 years ago

Hi Louise, so sorry to hear an item is missing, our team is currently trying to catch up on emails as fast as they can but if you have a chance please call us: 020 8059 2414. Best Team OB.

Posted 4 years ago

“So so disappointed. Arrived smashed and took over 5/6 emails and a call to resolve . Disappointing aftercare.”

Helpful Report

Posted 4 years ago

Hi Charlotte, so sorry to hear this has happened we've passed your feedback on. Best Team OB.

Posted 4 years ago

“These arrived and as I took them out the box and cleaned them, I put them on the worktop and realised there was a significant size difference one was much taller than the other. So I took out the other two glasses from the box and they are ALL different sizes?! Meaning the print is also off. I have emailed but have had no response, I am so disappointed.”

Helpful Report

Posted 4 years ago

Hi Cherly, so sorry to hear about this and our team is trying to catch up on emails and will be in touch with you shortly or if you would like you can also call us: 020 8059 2414, best Team OB.

Posted 4 years ago

“In November I purchased online a mirrored gold tray and requested delivery to be click and collect to your Brighton shop. Having chased up the whereabouts of this order I was told on 8/12/20 that it had been lost in transit. Your customer services advised me that you do not have the man power to follow this up and it is seen as just lost??? I asked if another could be sourced from one of your shops as the product is now sold out on line. I was told that even if they could find one, it would not be possible to send it to Brighton. They did say they had 2 in Wandsworth London and I could have arranged for this to be picked up but sadly the phone line to your Wandsworth shop is not working and one of your customer service agents said it wasn't working last week. Finally I have had to chase up the refund. I have today received an email to say that it will be refunded within 5 working days. All in all the whole process/service has been a shambles and I am very surprised at Oliver Bonas.”

Helpful Report

Posted 4 years ago

We are super sorry for the recent shopping experience you have had with us. We do appreciate your feedback at this busy time. Team OB

Posted 4 years ago

“I wouldn’t know as I am being asked to review before the items have been delivered. Over 2 weeks waiting. Shame as I normally find the customer service excellent.”

Helpful Report

Posted 4 years ago

We do appreciate your feedback. Team OB

Posted 4 years ago

“Still awaiting delivery”

Helpful Report

Posted 4 years ago

Hi there Mike, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I have not received this yet and cannot find out why -”

Helpful Report

Posted 4 years ago

Hi there Tracie, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“it came broken.”

Helpful Report

Posted 4 years ago

Hi there Lulwa, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please get in touch with us at askus@oliverbonas.com, and we'll get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Difficult to review the product as it was ordered on the 29th November and next day delivery was paid for. No item so far and can only review the after care which has consisted of automated responses.....please wait a week before contacting and then when you oblige you are told there is a five day wait for responses. Disgraceful”

Helpful Report

Posted 4 years ago

Hi there Samantha, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment, They'll get this looked into ASAP. Thanks, Team OB

Posted 4 years ago

“Cheap and very poorly made not happy”

Helpful Report

Posted 4 years ago

Thank you for the feedback Carole. Really sorry to hear this. If we can arrange a return, please do get in touch with us at askus@oliverbonas.com, and they'll be able to help with the process. Thank you, Team OB

Posted 4 years ago

“Ordered items in the sale , never received them was given a refund . Very easy to blame the courier company I guess !”

Helpful Report

Posted 4 years ago

Hi there, thanks for leaving us feedback. We can blame the courier when the tracking does state it was unaccounted for. Let us know if we can be anymore help. Thanks, Team OB

Posted 4 years ago

“Hook a screen shot of the coca bombes I ordered. They were 100% nut free. Got a delivery of Oliver Bonas chocolate bombes which are not necessarily nut free. Not happy”

Helpful Report

Posted 4 years ago

This is something we need to look into sorry about this Barbara. Please email us at askus@oliverbonas.com, and we can get this looked into. Thanks, Team OB

Posted 4 years ago

“Unfortunately my item never arrived. I like Oliver Bonas as a shop. It feels like a little bit of luxury for me. It's a real pity that you use such a cheap, incompetent courier. It was my first experience shopping online with oliver bonas and probably my last. Using hermes as a courier, not responding to emails within your target 5 days then 25 mins on hold waiting to speak to someone. It's been an awful experience.”

Helpful Report

Posted 4 years ago

We can only apologise for the lack of communication you've had from us in the time given. We have been experiencing an incredibly high volume of orders, calls and emails, that our teams just can't keep up with at the moment. We are doing our absolute best but working with reduced staff, has been a huge challenge for us. Thanks, Team OB

Posted 4 years ago

“My earrings arrived with the backs totally out of shape and unable to wear. Very unhappy.”

Helpful Report

Posted 4 years ago

We're ever so sorry to see this Juliette. Please do email us at askus@oliverbonas.com, and we'll get replacements processed. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,900 reviews