Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,979 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,979 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 7th May 2025

5827

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately there nose clips on these sunglasses were crooked and rough and I had to return them. It was a pity as they were a good design but as most women put their glasses on their heads quite often, nose clips are not a good idea!”

Helpful Report

Posted 4 years ago

“Poor quality beanie sent it back”

Helpful Report

Posted 4 years ago

Thanks for the feedback. We will feed this back to our accessories team but if we can get this looked into further, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Photo of bracelet misleading as apleared much lsrger than in real life.”

Helpful Report

Posted 4 years ago

Hiya, so sorry the photo of the bracelet was misleading, we'll pass your feedback to our Jewellery Team to look into. Best Team OB

Posted 4 years ago

“One of the glasses arrived smashed and the rose gold colour faded after washing”

Helpful Report

Posted 4 years ago

Hi Ruth, So sorry you're having issues with our glasses, please drop our customer service team an email askus@oliverbonas.com and they can look into this further. Best, Team OB

Posted 4 years ago

“Was a lot off money for what came , plastic , cheap looking , disappointing to be honest !!!”

Helpful Report

Posted 4 years ago

Thanks for the feedback Angela. Please email our customer service team at askus@oliverbonas.com, and they can get this looked into. Thank you, Team OB

Posted 4 years ago

“I was pleased with the product but it shrunk the first time I washed it. Very disappointed indeed. Can you give me an address to make a complaint?”

Helpful Report

Posted 4 years ago

We're really sorry to hear this Lynda. Please do get in touch with our customer service team at askus@oliverbonas.com. They can have a look into this. Thank you, Team OB

Posted 4 years ago

“I loved the style and the fabric is very soft. Unfortunately mine also shrank considerably after its first 30 degrees wash & line dry. It’s still wearable but it’s definitely changed the style of it and what I can wear it with.”

Helpful Report

Posted 4 years ago

Thank you kindly for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Super soft but can’t use to cover your face for even a short period and it’s too loose. Will return when the shops reopen. Such a shame.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Jen. If we can get this looked into, please email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Order got lost on the way to courier. A replacement order was sent and when I returned the items the return got lost during processing. Useless!”

Helpful Report

Posted 4 years ago

This isn't what we want to hear we're so sorry to hear this. We will forward this to our couriers too. Thank you, Team OB

Posted 4 years ago

“Products good, rating a 4 or 5 star. Reason for 2 star rating is the excessive packaging in which these items were delivered; a large box with lots of paper inside, when a medium sized padded envelope would have been sufficient. Disappointed in OB's apparent lack of concern for the environment, and puts me off ordering anything else from OB website.”

Helpful Report

Posted 4 years ago

Hi there, our buying and design teams are continually working on ways to improve our packaging and make sure to reduce excess waste. We have made swaps to materials that are kinder to the environment, these include materials such as glass and rattan to be reusable after purchase. We are looking at new materials and new designs throughout 2021. We have passed on your feedback to the relevant teams. Team OB x

Posted 4 years ago

“Felt very cheaply made and not worth the money. The brass dish changed its texture after just one use and I ended up throwing away which is a real waste!”

Helpful Report

Posted 4 years ago

Hi there, so sorry to hear that your brass dish was faulty. If you have a photo of the fault, please send it to askus@oliverbonas.com and our team will look into this for you. Team OB x

Posted 4 years ago

“The handle isn’t large enough to get a good grip and the recipient kept burning her fingers with hot drinks, which is not very good as she is 93yo. She no longer uses it, which is unfortunate as it wasn’t cheap.”

Helpful Report

Posted 4 years ago

Hi Deborah, so sorry to hear this. Please send us an email at askus@oliverbonas.comand our team will look into this for you. Team OB x

Posted 4 years ago

“I have to say that more money was spent on the packaging than the product. Based on what is provided it is hugely over priced.”

Helpful Report

Posted 4 years ago

Hi Simon, so sorry to hear that you are unhappy with our packaging, we source entirely recyclable packaging and aim to extend exceptional presentation across all of our OB orders. Please email us at askus@oliverbonas.com if you would like to chat to our Customer Service team about this. Team OB

Posted 4 years ago

“I returned this item as it was so big. I ordered an 8 but it felt more like a 12”

Helpful Report

Posted 4 years ago

Hi there Alison, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Love Oliver Bonas design!”

Helpful Report

Posted 4 years ago

“OB has some lovely stuff, but am not sure about the quality. Bought a necklace that looked beautiful, but unfortunately the chain broke in a week”

Helpful Report

Posted 4 years ago

Hi Stefania, We are so sorry your necklace broke so soon! This must have been a faulty item. Please send an email to askus@oliverbonad.com along with a picture of the broken item and your order number so we can get this sorted for you. Thanks, Team OB

Posted 4 years ago

“Nice gloves but unfortunately once they come into contact with any kind of moisture (not washing but just like walking around in the in the rain, humidity) , the leather shrivels and looks like gardening gloves and just gives it a very aged look even though I have only worn them 4 times.”

Helpful Report

Posted 4 years ago

Hi Krisztina, We are so sorry this has happened to your lovely gloves. I will be sure to let out buying team know if these issues can be looked into with our supplier. Thanks, Team OB

Posted 4 years ago

“The customer service was fine and the products looked good on the website but I was disappointed with the quality of all three items I ordered so I returned them.”

Helpful Report

Posted 4 years ago

Hi Jenet, We are so sorry the items in your order were not up to your standard and I will be sure to pass on your feedback to our buying team. Thanks, Team OB

Posted 4 years ago

“Sadly never arrived as was not delivered by Hermes. Offered a refund by Oliver Bonas but no compensation for not having received the goods I ordered. Disappointed.”

Helpful Report

Posted 4 years ago

Sorry to hear this Sue. We will feed this back to Hermes so we can get this claimed for. Thanks, Team OB

Posted 4 years ago

“Lovely item but tiny even on my skinny wrists so it sadly was returned”

Helpful Report

Posted 4 years ago

Hi Rebecca, I'm sorry to hear it didn't fit your wrist, we'll pass your feedback on. Best, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 196,979 reviews