Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,885 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,885 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 6th May 2025

5823

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This dress was returned as is was to thin and see through it. Am still waiting on a refund. It was sent back 2 weeks ago today”

Helpful Report

Posted 3 years ago

Hi Meloney, so sorry to hear you haven't received your refund, if you could kindly pop our customer service team an email to look into this further for you on askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“I didn't even take the dress out of the inner packaging. The colour was nothing like the image on the website. The first time it was sent out it was by Hermes - it didn't arrive at all. It was then resent via Royal Mail - it didn't arrive on the specified day.”

Helpful Report

Posted 3 years ago

Sorry to hear this Sue. We will raise this with our content team especially if the item doesn't reflect what you've purchased. We will also raise this with both couriers. Thanks, Team OB

Posted 3 years ago

“The necklace I ordered arrived without a label and had been placed in a bag, it looked as though it had already been worn and had marks on it.”

Helpful Report

Posted 3 years ago

Really sorry to hear this Shereen. Please do get in touch with our customer service team at askus@oliverbonas.com and they can get this looked into. Thank you, Team OB

Posted 3 years ago

“Good customer service online and in-store, but poor quality, unsustainable products and little responsibility for their supply chain.”

Helpful Report

Posted 3 years ago

Hi Kate, as from your other review - please email us at askus@oliverbonas.com and we can look into it further for you. Thanks Team OB

Posted 3 years ago

“Chain snapped on my second wear.”

Helpful Report

Posted 3 years ago

Hi Toni, so sorry to hear the chain snapped, please can you kindly pop us an email at asku@oliverbonas.com for our team to look into this further. Best, Team OB

Posted 3 years ago

“This is a gorgeous jumper, very soft, but it is cropped. I missed this in the description, which is annoying. I am tall and in no way want to show off my stomach so this is definitely not for me - but could be lovely on someone else”

Helpful Report

Posted 3 years ago

Hi Rhona, thank you so much for your feedback. We'll pass this on to our team. Best, Team OB

Posted 3 years ago

“Quick delivery”

Helpful Report

Posted 3 years ago

“Was far too short in the body I’m afraid :(”

Helpful Report

Posted 3 years ago

Thanks for the feedback, We are so sorry about this. We will get this sent over to our fashion team so this can be reviewed. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Lovely looking pair of trainers but definitely come up very small i bough my mum a size 8 and they fitted my size 6 perfectly so sizing is definitely”

Helpful Report

Posted 3 years ago

“Bought a necklace for my sister's birthday but the gold plated chain was of very poor quality, looking dull in parts, and the crystals were much smaller than I'd hoped. Disappointing for the price, usually I love OB.”

Helpful Report

Posted 3 years ago

Really sorry to hear this but thank you for the feedback. If we can get this looked into, please do pop an email over to askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Didn’t suit my figure. Also I’m 5’8 so came up too short. Such a shame as I have another jumpsuit from ob and fits me just right.”

Helpful Report

Posted 3 years ago

Thanks Danielle for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Stylish and comfortable but unfortunately don't wash well and crease easily.”

Helpful Report

Posted 3 years ago

Thanks SInead for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Bromley branch I visited in the middle of the day (Weds 12 May) the shop was v quiet. Despite there being 3 members of staff on the shop floor, I was not acknowledged at all (a smile wld have been nice at least?) nor asked if I wld like any help. All 3 huddled around till point talking. However, the young woman serving me was v friendly. I enquired after a product & she responded helpfully. Left the shop feeling my custom wasn’t valued really.”

Helpful Report

(Bromley) - Posted 3 years ago

Thanks for the feedback with this. You shouldn't be made to feel this way so we will pass this onto the area manager. If we can get this looked into as well, please do email our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Loved the look of these online. Very disappointed when they arrived as the trim is only leather. Inside the shoe is a stiff canvas which is not comfortable to wear. It may soften up with wear but I thought I would not risk having sore feet so returned them. I loved the sparkle so it’s such a shame I had to return them.”

Helpful Report

Posted 3 years ago

Hi there Preeti, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our quality control team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“The mugs look great however first time of using, one of the mugs broke. The handle came off and mug cracked whilst pouring boiling water from the kettle - not what I was expecting. This has made me nervous about using the rest I bought six, but to be fair using them with the coffee machine seems ok.”

Helpful Report

Posted 3 years ago

We're so sorry to hear this Jackie. Please do get in touch with us at askus@oliverbonas.com and we can get this looked into. Thank you, Team OB

Posted 3 years ago

“When lifted out of box brand new it had mark . Bit disappointed given price !”

Helpful Report

Posted 3 years ago

We are so sorry to see this Chloe. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“The customer service was great and the team delivered and collected my items free of charge and very quickly. They responded to my emails and concerns very quickly too.”

Helpful Report

Posted 3 years ago

Thanks for being so kind! Team OB

Posted 3 years ago

“2/4 of my glasses were obviously smashed when they arrived which turned out to be all glasses that were smashed (the other 2 glasses must have had a hairline crack which I didn’t notice at first). Customer services responded saying they would send two spares (to my disappointment) when I should have been sent a new box, no questions asked. However a new box was sent in the end next day delivery after request for a new box of glasses. The glasses are beautiful however would appear they are were delicate. These were gifted to my friend who has said one glass had cracked already when hand washing the glass to use for the first time. The same place where the first boxes of glasses had broken at the stem. This is very disappointing as the gold design is beautiful and the glasses are expensive!! Disappointed all round!”

Helpful Report

Posted 4 years ago

We are so sorry to see this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Sadly this bangle was tiny and would not go on my wife’s small wrists. It was child size. As this was bought as a birthday present it was doubly disappointing. It was a beautiful design but I had to take it back.”

Helpful Report

Posted 4 years ago

Hi there Kevin, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Good variety of products”

Helpful Report

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 196,885 reviews