Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,980 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,980 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 7th May 2025

5827

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good variety of products”

Helpful Report

Posted 4 years ago

“Wish it was cut deeper at the back.”

Helpful Report

Posted 4 years ago

Thanks Jane for the feedback. We will get this sent over to our fashion team so this can be reviewed. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I loved this jumper when it first arrived, so much so that I ordered another one straight away (£17 on sale felt like a bargain!) but unfortunately after one wear it bobbled SO badly it looked like I’d had it for years. I washed it to see if that would help, it did a little bit I wore it again and the same thing happened but worse. Will be contacting Customer service it’s just really poor quality to do that so quickly, especially at the full retail price,they need to consider which fabrics are suitable.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Sophie but thank you for the feedback. Whenever you can, please do pop an email over to askus@oliverbonas.com and we can look into this for you. Thank you, Team OB

Posted 4 years ago

“Nothing like the picture. When mug came it was for a gift and I had to send it back I thought the design was that bad, personally couldn’t hand it over. However when I messaged lady online she was lovley and sorted it out straight away and gave me a gift card for inconvenience”

Helpful Report

Posted 4 years ago

Thanks Amy for the feedback. We will get this sent over to our home and gift team so this can be reviewed. We are so sorry about this. If we can be anymore help, please do get in touch. Thank you, Team OB

Posted 4 years ago

“The piece of metal that goes through your ear is too low down, so the top of the earring hangs forward on my ear lobe. The metal pin that does through your ear should be higher up to support the weight of the top half of the earring.”

Helpful Report

Posted 4 years ago

Thanks Amber for the feedback. We will get this sent over to our jewellery team so this can be reviewed. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Sadly this didn't work and seemed poor quality for the price. The shelves were very wonky. Disappointing because it is a lovely idea, but not practical. I returned the item quickly and have still not received a refund 2 weeks later. Very disappointing, as I used to love oliver bonas!”

Helpful Report

Posted 4 years ago

“I love the products I ordered, however have not been able to use the diffuser due to a missing USB lead. I have reported this to Oliver Bonas, it has been acknowledged but I am yet to receive an outcome.”

Helpful Report

Posted 4 years ago

So sorry to hear the USB was missing from your diffuser Ashdon, we completely understand this must be disappointing. We can see our team are getting this sorted for you and will get back to you very soon. Team OB

Posted 4 years ago

“Went to exchange an item which I had bought it first lockdown and had since lost receipt, asked for it to be exchanged and was very reluctantly told it’s not something we usually do but ok. As if a huge favour was being done for me. Also everything is so overpriced and expensive at Oliver Bonus that I was hardly able to find anything worthy of exchanging if for. Spent nearly 30 mins trying to find something within budget to exchange it. Wasn’t the best experience”

Helpful Report

(Wimbledon) - Posted 4 years ago

Really sorry to hear this. We will feed this back to our store and this will be looked into. If we can be anymore help, please pop an email over to askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“I thought the bulb came with this product but it does not. It made for a slightly embarrassing gift when I handed someone half a product! OB should make it much clearer that the lamp does not come with the bulb as you need the bulb to make the lamp look good.”

Helpful Report

Posted 4 years ago

Hiya Ciara, sorry for the confusion but the description does say the bulb isn't included, but we will ask our content team to make this clearer on the website. Thank you, Team OB

Posted 4 years ago

“Came in a Knott, not what I would have expected. Nearly returned it as took hours to undo it. Packaging needs to be better. Lovely necklace though.”

Helpful Report

Posted 4 years ago

Thanks Rachel for the feedback. We will get this sent over to our fulfilment team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I’m afraid it’s not good quality material for the price it has. After one wash, it lost its shape. I like the designs, but every time I buy something, quality doesn’t match it.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Umut. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Really disappointed in colour already turning silver from the gold I wanted”

Helpful Report

Posted 4 years ago

We're really sorry to hear see this Angela. Please do get in touch with our customer service team at askus@oliverbonas.com, and they can get this looked into. Thank you, Team OB

Posted 4 years ago

“A gift for my sister as she loves patchouli. Unfortunately the fragrance was very mild and didn’t fill her room at all. Disappointed.”

Helpful Report

Posted 4 years ago

Thanks for the feedback Denise, sorry to hear the fragrance wasn't quite strong enough. Please do email us at askus@oliverbonas.com, and they can get this looked into with the supplier. Thank you, Team OB

Posted 4 years ago

“The pots were a lot smaller than they appeared online. The pots don’t sit in the frame correctly and therefore appear wonky.”

Helpful Report

Posted 4 years ago

Thanks for the feedback. Sorry to hear the pots were a bit smaller than expected. Our dimensions are on our website but if we can arrange a return, please do email us at askus@oliverbonas.com and we can help with the steps if needed. Thank you, Team OB

Posted 4 years ago

“The pin on one of the earrings was bent as the package had been damaged and was ripped and squashed”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Helen. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Just found out the base was missing or not included?”

Helpful Report

Posted 4 years ago

Hiya Dee, thanks for getting in touch. We've just had a look at your order and there's a only a bulb purchased? Please get in touch with our customer service team at askus@oliverbonas.com, and they can have a look. Thank you, Team OB

Posted 4 years ago

“Dealt with the issue with our purchase well but poor quality product with known defect.”

Helpful Report

Posted 4 years ago

We're so sorry to hear this Chris. Please get in touch with our customer service team at askus@oliverbonas.com, and we can get a replacement sorted. Thank you, Team OB

Posted 4 years ago

“Love this store but it feels a little pretentious!”

Helpful Report

(Cardiff) - Posted 4 years ago

Thanks for the feedback! Really glad to hear you love our store but we obviously don't want to come off as pretentious, so we will feed this back. Thank you, Team OB

Posted 4 years ago

“Had issues with customer service. They state they couldn’t ship glassware or anything breakable to the USA. Which was totally incorrect. They couldn’t help me why my glasses and vase order would not load to cart. I finally figured it out on my own”

Helpful Report

Posted 4 years ago

“Bit average in terms of quality for the price. I also seem to have been sent and charged for 3 separate orders?!”

Helpful Report

Posted 4 years ago

Thanks for getting in touch Melanie, we're sorry if you've been charged 3 times. Please do get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 196,980 reviews