Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,135 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,135 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 10th October 2025

5976

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately the earrings I ordered were damaged, they were packed well so was not in transit. I can’t understand why someone would pack damaged goods, without checking it. I was very disappointed as they were for a special occasion. The return and money back was fine. Liz”

Helpful Report

Posted 4 years ago

Hi Liz, so sorry to hear your item arrived damaged, this isn't the quality we expect of our OB products and we completely understand your disappointment. Do email us at askus@oliverbonas.com if we can look into this any more for you. Team OB

Posted 4 years ago

“Hi, had a bad experience with the delivery, which was just dumped in the garden over the gate and subsequently gotten wet in a puddle. There is a plastic bag over the dress but have still gotten dirty water within. Placed me in a bad mood and hence returned this. Otherwise, it would have kept it as it fitted well.”

Helpful Report

Posted 4 years ago

Really sorry to see this. Please do get in touch with us at askus@oliverbonas.com, and we can have a look into this with Hermes. Thank you, Team OB

Posted 4 years ago

“Very nice to drink out of but the glass is extremely thin and my husband put some ice in one for gin and broke on 2nd use.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Kate. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Unfortunately this was too large - i was expecting it to be much smaller - the size of a business card. It would be helpful to show an image with a card inside it and next to it, to get the scale. However, I returned it and OB refunded me promptly, so all is good.”

Helpful Report

Posted 4 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“The earrings are lovely. Just what I wanted. The reason for my 2 star review is because of the very poor packaging. The earrings were wrapped in cardboard and when they arrived the posts were bent flat against the back of the earrings. My husband managed to straighten the posts for me but he shouldn’t have had to. Please check goods ate properly packed for posting.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Margaret. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Beautiful dress and so comfortable to wear!! Can be dressed up or down when required.”

Helpful Report

Posted 4 years ago

That's amazing thank you! Team OB

Posted 4 years ago

“Actually I brought them for my granddaughter as a birthday present ,she has tried wearing them and they really hurt her and she has asked me if they can be returned please as she cannot wear them”

Helpful Report

Posted 4 years ago

Hi, thanks for popping us over your feedback. We will feed this back to our fashion team.Please get in touch with us at askus@oliverbonas.com if you need anything else. Thank you. Team OB

Posted 4 years ago

“All the other reviews said it was on the large size and to size down, which I did and it went nowhere near me. Also I felt the material very thin and flimsy. Not what I expected. I returned it and the refund was processed very quickly which is fantastic!”

Helpful Report

Posted 4 years ago

Hi Vicki, so sorry to hear your order wasn't quite right for you. We really appreciate your feedback and will get it passed over to our fashion team now, glad to hear your refund has been processed for you. Team OB

Posted 4 years ago

“Nice fabric but fit wasn’t great on me. I’m 5.5, size 12 and felt swamped in it, even though it was the correct size. Returned.”

Helpful Report

Posted 4 years ago

Hi there Maria, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Don't bother with a gift box, it's a crumby old cardboard box with a marketing sleeve over the top”

Helpful Report

Posted 4 years ago

Really sorry to hear you haven't liked our gift box service David. If we can get this fed back to our design team, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“I was introduced to Oliver Bonas jewelry by a friend in London and loved the necklaces she had gifted to me. However, trying your online products for the first time I was very disappointed with the quality of the two necklaces that I purchased. They were cheap and brassy and not what I expected. So sad as I hoped to become a regular customer”

Helpful Report

Posted 4 years ago

Thanks Judi for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Lovely products. Good communication. Fast delivery.”

Helpful Report

Posted 4 years ago

“I was really disappointed with these, which was such a shame as I love everything else I have bought from Oliver Bonas. One of the coasters had a defect in it which looked as though it was cracked, I was sent a replacement and the coaster looked the same as well as being chipped. Both returned. Such a shame”

Helpful Report

Posted 4 years ago

Hi there Lauren, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Quick delivery”

Helpful Report

Posted 4 years ago

“Not great.”

Helpful Report

Posted 4 years ago

Thanks for the feedback Karlena. If we can help with this, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Some decent things but minimal stock and overpriced.”

Helpful Report

Posted 4 years ago

Thank you for the feedback with this. We do review this so we will pass this onto our product teams. Thank you, Team OB

Posted 4 years ago

“Earrings were well packaged but when unwrapped both stems were bent! Disappointing after waiting months for them to come back into stock! Had to keep checking website even though I requested an auto reply when back in stock😓”

Helpful Report

Posted 4 years ago

We're so sorry to hear this Julie. Once we do have stock, you will be the first to know via email. If we can be anymore help in the meantime, please do get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Only bought a gift card. To have a message to accompany the card cost extra £5.95! Rip off.”

Helpful Report

Posted 4 years ago

Hi Olga, thank you so much for your feedback, really sorry to hear you are unhappy, we'll pass this on to our web team. Best, Team OB.

Posted 4 years ago

“Love the pattern but material bad quality not worth the money.”

Helpful Report

Posted 4 years ago

Thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I love Oliver Bonas as a shop. I really like their style.”

Helpful Report

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 206,135 reviews