Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,141 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 10th October 2025

5976

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Was far too short in the body I’m afraid :(”

Helpful Report

Posted 4 years ago

Thanks for the feedback, We are so sorry about this. We will get this sent over to our fashion team so this can be reviewed. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Lovely looking pair of trainers but definitely come up very small i bough my mum a size 8 and they fitted my size 6 perfectly so sizing is definitely”

Helpful Report

Posted 4 years ago

“Bought a necklace for my sister's birthday but the gold plated chain was of very poor quality, looking dull in parts, and the crystals were much smaller than I'd hoped. Disappointing for the price, usually I love OB.”

Helpful Report

Posted 4 years ago

Really sorry to hear this but thank you for the feedback. If we can get this looked into, please do pop an email over to askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Didn’t suit my figure. Also I’m 5’8 so came up too short. Such a shame as I have another jumpsuit from ob and fits me just right.”

Helpful Report

Posted 4 years ago

Thanks Danielle for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Stylish and comfortable but unfortunately don't wash well and crease easily.”

Helpful Report

Posted 4 years ago

Thanks SInead for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Bromley branch I visited in the middle of the day (Weds 12 May) the shop was v quiet. Despite there being 3 members of staff on the shop floor, I was not acknowledged at all (a smile wld have been nice at least?) nor asked if I wld like any help. All 3 huddled around till point talking. However, the young woman serving me was v friendly. I enquired after a product & she responded helpfully. Left the shop feeling my custom wasn’t valued really.”

Helpful Report

(Bromley) - Posted 4 years ago

Thanks for the feedback with this. You shouldn't be made to feel this way so we will pass this onto the area manager. If we can get this looked into as well, please do email our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Loved the look of these online. Very disappointed when they arrived as the trim is only leather. Inside the shoe is a stiff canvas which is not comfortable to wear. It may soften up with wear but I thought I would not risk having sore feet so returned them. I loved the sparkle so it’s such a shame I had to return them.”

Helpful Report

Posted 4 years ago

Hi there Preeti, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our quality control team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“The mugs look great however first time of using, one of the mugs broke. The handle came off and mug cracked whilst pouring boiling water from the kettle - not what I was expecting. This has made me nervous about using the rest I bought six, but to be fair using them with the coffee machine seems ok.”

Helpful Report

Posted 4 years ago

We're so sorry to hear this Jackie. Please do get in touch with us at askus@oliverbonas.com and we can get this looked into. Thank you, Team OB

Posted 4 years ago

“When lifted out of box brand new it had mark . Bit disappointed given price !”

Helpful Report

Posted 4 years ago

We are so sorry to see this Chloe. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“The customer service was great and the team delivered and collected my items free of charge and very quickly. They responded to my emails and concerns very quickly too.”

Helpful Report

Posted 4 years ago

Thanks for being so kind! Team OB

Posted 4 years ago

“2/4 of my glasses were obviously smashed when they arrived which turned out to be all glasses that were smashed (the other 2 glasses must have had a hairline crack which I didn’t notice at first). Customer services responded saying they would send two spares (to my disappointment) when I should have been sent a new box, no questions asked. However a new box was sent in the end next day delivery after request for a new box of glasses. The glasses are beautiful however would appear they are were delicate. These were gifted to my friend who has said one glass had cracked already when hand washing the glass to use for the first time. The same place where the first boxes of glasses had broken at the stem. This is very disappointing as the gold design is beautiful and the glasses are expensive!! Disappointed all round!”

Helpful Report

Posted 4 years ago

We are so sorry to see this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Sadly this bangle was tiny and would not go on my wife’s small wrists. It was child size. As this was bought as a birthday present it was doubly disappointing. It was a beautiful design but I had to take it back.”

Helpful Report

Posted 4 years ago

Hi there Kevin, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Good variety of products”

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Posted 4 years ago

“Wish it was cut deeper at the back.”

Helpful Report

Posted 4 years ago

Thanks Jane for the feedback. We will get this sent over to our fashion team so this can be reviewed. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I loved this jumper when it first arrived, so much so that I ordered another one straight away (£17 on sale felt like a bargain!) but unfortunately after one wear it bobbled SO badly it looked like I’d had it for years. I washed it to see if that would help, it did a little bit I wore it again and the same thing happened but worse. Will be contacting Customer service it’s just really poor quality to do that so quickly, especially at the full retail price,they need to consider which fabrics are suitable.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Sophie but thank you for the feedback. Whenever you can, please do pop an email over to askus@oliverbonas.com and we can look into this for you. Thank you, Team OB

Posted 4 years ago

“Nothing like the picture. When mug came it was for a gift and I had to send it back I thought the design was that bad, personally couldn’t hand it over. However when I messaged lady online she was lovley and sorted it out straight away and gave me a gift card for inconvenience”

Helpful Report

Posted 4 years ago

Thanks Amy for the feedback. We will get this sent over to our home and gift team so this can be reviewed. We are so sorry about this. If we can be anymore help, please do get in touch. Thank you, Team OB

Posted 4 years ago

“The piece of metal that goes through your ear is too low down, so the top of the earring hangs forward on my ear lobe. The metal pin that does through your ear should be higher up to support the weight of the top half of the earring.”

Helpful Report

Posted 4 years ago

Thanks Amber for the feedback. We will get this sent over to our jewellery team so this can be reviewed. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Sadly this didn't work and seemed poor quality for the price. The shelves were very wonky. Disappointing because it is a lovely idea, but not practical. I returned the item quickly and have still not received a refund 2 weeks later. Very disappointing, as I used to love oliver bonas!”

Helpful Report

Posted 4 years ago

“I love the products I ordered, however have not been able to use the diffuser due to a missing USB lead. I have reported this to Oliver Bonas, it has been acknowledged but I am yet to receive an outcome.”

Helpful Report

Posted 4 years ago

So sorry to hear the USB was missing from your diffuser Ashdon, we completely understand this must be disappointing. We can see our team are getting this sorted for you and will get back to you very soon. Team OB

Posted 4 years ago

“Went to exchange an item which I had bought it first lockdown and had since lost receipt, asked for it to be exchanged and was very reluctantly told it’s not something we usually do but ok. As if a huge favour was being done for me. Also everything is so overpriced and expensive at Oliver Bonus that I was hardly able to find anything worthy of exchanging if for. Spent nearly 30 mins trying to find something within budget to exchange it. Wasn’t the best experience”

Helpful Report

(Wimbledon) - Posted 4 years ago

Really sorry to hear this. We will feed this back to our store and this will be looked into. If we can be anymore help, please pop an email over to askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 206,141 reviews