Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,147 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 10th October 2025

5976

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I thought the bulb came with this product but it does not. It made for a slightly embarrassing gift when I handed someone half a product! OB should make it much clearer that the lamp does not come with the bulb as you need the bulb to make the lamp look good.”

Helpful Report

Posted 4 years ago

Hiya Ciara, sorry for the confusion but the description does say the bulb isn't included, but we will ask our content team to make this clearer on the website. Thank you, Team OB

Posted 4 years ago

“Came in a Knott, not what I would have expected. Nearly returned it as took hours to undo it. Packaging needs to be better. Lovely necklace though.”

Helpful Report

Posted 4 years ago

Thanks Rachel for the feedback. We will get this sent over to our fulfilment team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I’m afraid it’s not good quality material for the price it has. After one wash, it lost its shape. I like the designs, but every time I buy something, quality doesn’t match it.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Umut. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Really disappointed in colour already turning silver from the gold I wanted”

Helpful Report

Posted 4 years ago

We're really sorry to hear see this Angela. Please do get in touch with our customer service team at askus@oliverbonas.com, and they can get this looked into. Thank you, Team OB

Posted 4 years ago

“A gift for my sister as she loves patchouli. Unfortunately the fragrance was very mild and didn’t fill her room at all. Disappointed.”

Helpful Report

Posted 4 years ago

Thanks for the feedback Denise, sorry to hear the fragrance wasn't quite strong enough. Please do email us at askus@oliverbonas.com, and they can get this looked into with the supplier. Thank you, Team OB

Posted 4 years ago

“The pots were a lot smaller than they appeared online. The pots don’t sit in the frame correctly and therefore appear wonky.”

Helpful Report

Posted 4 years ago

Thanks for the feedback. Sorry to hear the pots were a bit smaller than expected. Our dimensions are on our website but if we can arrange a return, please do email us at askus@oliverbonas.com and we can help with the steps if needed. Thank you, Team OB

Posted 4 years ago

“The pin on one of the earrings was bent as the package had been damaged and was ripped and squashed”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Helen. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Just found out the base was missing or not included?”

Helpful Report

Posted 4 years ago

Hiya Dee, thanks for getting in touch. We've just had a look at your order and there's a only a bulb purchased? Please get in touch with our customer service team at askus@oliverbonas.com, and they can have a look. Thank you, Team OB

Posted 4 years ago

“Dealt with the issue with our purchase well but poor quality product with known defect.”

Helpful Report

Posted 4 years ago

We're so sorry to hear this Chris. Please get in touch with our customer service team at askus@oliverbonas.com, and we can get a replacement sorted. Thank you, Team OB

Posted 4 years ago

“Love this store but it feels a little pretentious!”

Helpful Report

(Cardiff) - Posted 4 years ago

Thanks for the feedback! Really glad to hear you love our store but we obviously don't want to come off as pretentious, so we will feed this back. Thank you, Team OB

Posted 4 years ago

“Had issues with customer service. They state they couldn’t ship glassware or anything breakable to the USA. Which was totally incorrect. They couldn’t help me why my glasses and vase order would not load to cart. I finally figured it out on my own”

Helpful Report

Posted 4 years ago

“Bit average in terms of quality for the price. I also seem to have been sent and charged for 3 separate orders?!”

Helpful Report

Posted 4 years ago

Thanks for getting in touch Melanie, we're sorry if you've been charged 3 times. Please do get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“Unfortunately there nose clips on these sunglasses were crooked and rough and I had to return them. It was a pity as they were a good design but as most women put their glasses on their heads quite often, nose clips are not a good idea!”

Helpful Report

Posted 4 years ago

“Poor quality beanie sent it back”

Helpful Report

Posted 4 years ago

Thanks for the feedback. We will feed this back to our accessories team but if we can get this looked into further, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Photo of bracelet misleading as apleared much lsrger than in real life.”

Helpful Report

Posted 4 years ago

Hiya, so sorry the photo of the bracelet was misleading, we'll pass your feedback to our Jewellery Team to look into. Best Team OB

Posted 4 years ago

“One of the glasses arrived smashed and the rose gold colour faded after washing”

Helpful Report

Posted 4 years ago

Hi Ruth, So sorry you're having issues with our glasses, please drop our customer service team an email askus@oliverbonas.com and they can look into this further. Best, Team OB

Posted 4 years ago

“Was a lot off money for what came , plastic , cheap looking , disappointing to be honest !!!”

Helpful Report

Posted 4 years ago

Thanks for the feedback Angela. Please email our customer service team at askus@oliverbonas.com, and they can get this looked into. Thank you, Team OB

Posted 4 years ago

“I was pleased with the product but it shrunk the first time I washed it. Very disappointed indeed. Can you give me an address to make a complaint?”

Helpful Report

Posted 4 years ago

We're really sorry to hear this Lynda. Please do get in touch with our customer service team at askus@oliverbonas.com. They can have a look into this. Thank you, Team OB

Posted 4 years ago

“I loved the style and the fabric is very soft. Unfortunately mine also shrank considerably after its first 30 degrees wash & line dry. It’s still wearable but it’s definitely changed the style of it and what I can wear it with.”

Helpful Report

Posted 4 years ago

Thank you kindly for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Super soft but can’t use to cover your face for even a short period and it’s too loose. Will return when the shops reopen. Such a shame.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Jen. If we can get this looked into, please email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 206,147 reviews