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Oliver Bonas Reviews

4.8 Rating 197,227 Reviews
97 %
of reviewers recommend Oliver Bonas
Company Reviews Product Reviews
275,012
 Metrics Info
4.8
Based on 197,227 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Oliver Bonas Review Love their quirky products
Read Oliver Bonas Reviews

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

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Lulu M
Verified Buyer
“Abnormally small fitting in length. Courier was also awful, dropped off and had trampled on it and it was soaked.”
Helpful Report
Posted 4 years ago
We are so sorry to hear this Lulu. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB
Posted 4 years ago
Robyn V
Verified Buyer
“Customer service was good with prompt delivery.”
Helpful Report
Posted 4 years ago
Hiya, thank you for letting us know Robyn, we will get your feedback passed on right away. Team OB
Posted 4 years ago
Melanie G
Verified Buyer
“Disappointed to find this didn't come with the lightbulb base. Expensive for the bulb alone.”
Helpful Report
Posted 4 years ago
Hi Melanie, sorry about this but the description does state the bulb isn't included. However we will ask our content team if this can be updated and made clearer. Thank you, Team OB
Posted 4 years ago
Anonymous
Verified Buyer
“I love Oliver Bonas’ stores, but they’ve messed up my online order multiple times. I’ve then received a parcel meant for someone else, with their name and address on the delivery note. I’ve also ordered multiples of the same top in the same size and found them to be totally different sizes (body and sleeve length mostly).”
Helpful Report
Posted 4 years ago
This is something we really do need to look into and feed back to our data protection officer. Please email askus@oliverbonas.com all the info so we can get this logged. Sorry about this, Team OB
Posted 4 years ago
Stephanie J
Verified Buyer
“Very good customer care when my first order did not get delivered by Hermes. A new order was sent out with express delivery”
Helpful Report
Posted 4 years ago
Hi there Stephanie, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB
Posted 4 years ago
SamanthaSamantha T
Verified Buyer
“Love Oliver Bonus. A lovely website, items arrive quickly and packaged well (paid for delivery).”
Helpful Report
Posted 4 years ago
Gemma C
Verified Buyer
“It’s a stunning trinket box, generously sized. Normally I’d give it a five star rating but it arrived damaged with beads missing. Not ideal for a birthday present, sadly. However, the level of customer service was outstanding and while they couldn’t replace the item as it was out of stock, I was offered other options.”
Helpful Report
Posted 4 years ago
This is really sad to hear especially if it was a present, we're so sorry Gemma about this. Thank you for the kind words to our customer services team but do let us know if we can be anymore help in the future. Thank you, Team OB
Posted 4 years ago
Anonymous
Verified Buyer
“Ordered the cushion to match the rest of my decor. It didn't turn up and I was later told it was damaged in delivery and now is out of stock. Was not offered an apology or any kind of discount off a similar product which more than what I originally paid. Ended up getting a refund but not the best service :(”
Helpful Report
Posted 4 years ago
We don't expect this from our team sorry about this. If something like this is to happen, we do try offering at least a replacement of another item, or a voucher as a good will gesture. We will get this looked into. Thank you, Team OB
Posted 4 years ago
Corinna D
Verified Buyer
“Poor quality was falling apart and not packaged well”
Helpful Report
Posted 4 years ago
Hi Corinna, we're sorry to hear you this has happened, if you could pop an email to our customer service team askus@oliverbonas.com to look into further or call 020 8059 2414. Thanks Team OB.
Posted 4 years ago
Anonymous
Verified Buyer
“They sent me the wrong mat - I ordered the silver, and only got the natural which looks quite different so we can't use it in the place we'd like to. In terms of quality, it looks just fine.”
Helpful Report
Posted 4 years ago
Hi There, We are so sorry the wrong mat was sent out to you. Please contact askus@oliverbonas.com with your order number and the pictures of the wrong mat and we will be able to get the correct mat out to you. Thanks, Team OB
Posted 4 years ago
Anonymous
Verified Buyer
“I usually love Oliver Bonas and am a regular customer... but on my recent order the packaging seals from many items had already been opened when they arrived. Looks like a previous owner had returned them before being resold to me. Some of the items are from the winter sale, so maybe that is why items are damaged? Bit disappointed, I would have expected better from this brand.”
Helpful Report
Posted 4 years ago
Hi There, We are so sorry your order was not up to our normal standard. I will be sure to pass over your feedback to our warehouse team to make sure all items are suitable to be sent out. Thanks, Team OB
Posted 4 years ago
Olivia S
Verified Buyer
“Came smashed”
Helpful Report
Posted 4 years ago
Hi Olivia, We are so sorry your order arrived smashed. Please contact askus@oliverbonas.com with a picture of your smashed order and your order number so we can get this looked into for you. Thanks, Team OB
Posted 4 years ago
Sammy H
Verified Buyer
“Sadly I am disappointed with these animal print trainers. They are not true to shoe size. I am a size 4/37 but I have to wear a wool insole and chunky wool socks for them to fit probably. The stitching inside the trainer along the seems are hard and even after wearing them inside for a few days they are still hurting my toes. I think they look gorgeous but I think you could have done better.”
Helpful Report
Posted 4 years ago
We are so sorry to hear this Sammy. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 4 years ago
Elisabete C
Verified Buyer
“A bit on the expensive side for what it is, wouldn't buy it if I saw it at the shop, but since I bought it online couldn't be bothered to return it.”
Helpful Report
Posted 4 years ago
Really sorry about thie Elisabete but if you really don't want it, we can arrange a return to get this refunded. Thank you, Team OB
Posted 4 years ago
Fabia D
Verified Buyer
“Although the jewellery box is beautiful, it arrived broken - see photo. OB were very helpful and re-arranged another box however when it arrived it was the wrong item. OB then sent me the box for the third time and all was fine, it looks great. Very unfortunate but good customer care.”
Helpful Report
Posted 4 years ago
Really disappointing to see this arrive in this state, but we're really glad our customer service team have sorted a replacement. Thank you, Team OB
Posted 4 years ago
Pam G
Verified Buyer
“Unfortunately I did not like these items. It was a lot smaller than it looked in the picture. I have now returned them”
Helpful Report
Posted 4 years ago
Hi there Pam, thanks for popping us over feedback. We are so sorry to hear you have had to return. Our returns team will scan this in for a full refund once they are back. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB
Posted 4 years ago
Michelle B
Verified Buyer
“Fine as a company / deliveryvetc but product is poor. Website and price made it look better than it was.”
Helpful Report
Posted 4 years ago
We are so sorry to hear this Michelle. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 4 years ago
Anonymous
Verified Buyer
“Lamp arrived in damaged package and is being returned as broken. Replacement not in stock”
Helpful Report
Posted 4 years ago
We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB
Posted 4 years ago
Samantha A
Verified Buyer
“Delivery etc was all perfect”
Helpful Report
Posted 4 years ago
Thanks Samantha for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB
Posted 4 years ago
Stephanie D
Verified Buyer
“I’m usually a huge Oliver Bonas fan, however, I recently ordered two beautiful desk lamps and the first delivery contained completely the wrong items. Customer services (Ellie) was really helpful, however, the next delivery contained one smashed lamp due to poor packaging and on the second, the colour was peeling off the glass shade. Not the quality and service I expect from a shop like Oliver Bonas.”
Helpful Report
Posted 4 years ago
Thanks Stephanie for letting us know. We will get this looked into with fulfillment because this really isn't good especially if we replaced initially for the order being wrong. Please bear with us and we'll get this looked into. Team OB
Posted 4 years ago
Oliver Bonas is rated 4.8 based on 197,227 reviews
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