Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,917 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,917 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 28th August 2025

5948

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I’m still waiting for my purchase to arrive which I ordered two weeks ago. I was originally directed to pick up from my local store but when I got there it was closed and staff said the item would be posted out. Despite emailing customer service asking for advise I have had no communication from the company so currently don’t know whether I will ever receive the item which is a Christmas present. Grrrrrr”

Helpful Report

Posted 4 years ago

Hi there Rhona, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“The mug arrived broken”

Helpful Report

Posted 4 years ago

We're ever so sorry to hear this. Please do get in touch with us at askus@oliverbonas.com and we'll get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Would love to leave feedback however not received item as it was left on my doorstep during the day. Contacted customer service twice and heard nothing back. Disappointed. Might as well have just thrown £30 in the bin. Thanks.”

Helpful Report

Posted 4 years ago

Hi there Adam, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment due to reduced staff and what's currently going on. They will be in touch soon as they can. Thanks, Team OB

Posted 4 years ago

“I emailed to complain one chocolate ball was broken (with photo) and have had no reply.”

Helpful Report

Posted 4 years ago

Hi there Sarah, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment due to reduced staff across the business. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“The ring never arrived and there has been no response to my e mail”

Helpful Report

Posted 4 years ago

Hi there Barbara, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment due to reduced staff and the black friday rush. They will be in touch soon as they can. Thank you, Team OB

Posted 4 years ago

“I am sure this pot would be beautiful if only it had not arrived in many pieces. I have informed the company of this 5 days ago, but have yet to hear back from them.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Helen. Please bear with our customer service team at the moment as they are all being stretched incredibly thin due to reduced staff, and the black friday rush. They'll be in touch soon to get this sorted. Thank you, Team OB

Posted 4 years ago

“Item arrived damaged. I do not recommend.”

Helpful Report

Posted 4 years ago

Hi there Alix, thanks for popping us over feedback. We are so sorry to hear you have had to return due to damage too. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I ordered a plant pot which arrived damaged. I contacted Oliver Bonas but have had no response. If it hadn’t been damaged it was very nice.”

Helpful Report

Posted 4 years ago

Hi there Kate, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Sorry can’t review yet as haven’t received an email to tell me when to go and pick up scarf”

Helpful Report

Posted 4 years ago

You won't be able to review since this has now been submitted as a review. Really sorry about this, please do get in touch with us at askus@oliverbonas.com, and we'll get this chased up. Thanks, Team OB

Posted 4 years ago

“I have not received this item . I have contacted the store via email I’ve had one response. Very poor”

Helpful Report

Posted 4 years ago

Hi there Zoe, thanks for getting in touch. We are so sorry this hasn't arrived yet. Please bear with our customer service team as they are all being stretched incredibly thin at the moment due to reduced staff and the black friday rush. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“did not look like it’s picture contacted customer service and never got a response”

Helpful Report

Posted 4 years ago

Sorry to hear this Ella. We respond to every customer but please bear with our customer service team. As you can imagine, they are all being stretched incredibly thin at the moment due to reduced staff and the black friday rush. They will be in touch soon to get this looked into. Thanks, Team OB

Posted 4 years ago

“Still not received my order and no one has replied to my email. Will not be ordering from Oliver Bonas again!”

Helpful Report

Posted 4 years ago

Hi there Kate, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment due to reduced staff and the black friday rush. Thank you. Team OB

Posted 4 years ago

“Would love to write a review but still have not received my purchase 10 days later”

Helpful Report

Posted 4 years ago

Hi there Susan, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Not arrived”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Good delivery, usually Great products. Not this time.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Claire. if we can get this looked into, please do pop an email over to askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Absolutely dreadful quality. Once removed from the packaging the posts were not clasped by the butterfly and the earrings just fell out of the ear lobe. Then of course you cannot send them back - what a scam”

Helpful Report

Posted 4 years ago

We're so sorry to hear this Linda. We don't plan on this but please do email us at askus@oliverbonas.com with pictures, we'll get this looked into. Thanks, Team OB

Posted 4 years ago

“I’m unhappy because I have been charged twice as well as not being able to use my introductory discount. I have emailed a week ago and still no reply.”

Helpful Report

Posted 4 years ago

We're so sorry to hear you've been charged twice. Please bear with our customer service team as they are all being stretched incredibly thin at the moment due to reduced staff, and the black friday rush. Thanks, Team OB

Posted 4 years ago

“I did not received item, contacted the company with no response or acknowledgment!”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin due to reduced staff, and the black friday rush. They will get to your email when they can. Thanks, Team OB

Posted 4 years ago

“My Semilla large green pot arrived in a million smashed pieces! Still waiting for a response to my email and a refund and now I can’t buy another as all colours are out of stock in large. Useless”

Helpful Report

Posted 4 years ago

We're ever so sorry to hear this Rebecca! Please do bear with our customer service team as they are all being stretched incredibly thin at the moment due to reduced staff, and the black friday rush. They'll be in touch soon to get this looked into. Thanks, Team OB

Posted 4 years ago

“We received it broken. We called you and emailed you but still no response. It would be great if we receive it unbroken soon!”

Helpful Report

Posted 4 years ago

Really sorry to hear this arrived broken. Please do bear with our customer service team as they are all being stretched incredibly thin at the moment. They'll be back in touch soon as soon as they can. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,917 reviews