Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,274 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 11th May 2025

5842

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful coasters but arrived smashed”

Helpful Report

Posted 4 years ago

Hi there, oh no sorry to hear the coasters arrived damaged, please do get in touch with our customer service team at askus@oliverbonas.com to look into further. Best Team OB

Posted 4 years ago

“Great to be able to buy the card but the system for dispatching needs to be looked at. It appeared that the card and box (for the card) had been dispatched separately. When I queried this, the customer services assistant told me ‘not to worry too much’ and the email was full of typos - didn’t feel very professional when I was purchasing this from abroad as a gift for a friend who loves the brand.”

Helpful Report

Posted 4 years ago

Hi Claire, so sorry to hear this has happened and thank you for your feedback, we will pass this on to our Fulfilment Team to look into further. Best, Team OB.

Posted 4 years ago

“Quite disappointed, the gloves arrived on time however the security tag was still attached to them so could not use the item. Customer service did not pick up my call and now waiting for a response to my email.”

Helpful Report

Posted 4 years ago

Hi Marco, so sorry to hear the tag was left on, our customer service is stretched a little thin and will get back to you as soon as they can. If you have time again please do call us. Best, Team OB.

Posted 4 years ago

“Not as on the picture”

Helpful Report

Posted 4 years ago

Hi Olga, We are so sorry you felt as the items didn't match the picture. We will be sure to have this looked into by our website team Thanks, Team OB

Posted 4 years ago

“Absolutely love the design and style of these earring but really dissapointed with the quality. Despite being well packaged and supported both the earrings were very bent on arrival. They are still wearable but i'm not sure how long they will last as the backs have been weakened and i have had to bend them back into shape. I wish OB jewellery was better quality as i love the designs but i will not buy from you again sorry.”

Helpful Report

Posted 4 years ago

Hi Kirsten, We are so sorry your earrings arrived damaged. Please contact askus@oliverbonas.com with your order number and any pictures and we can look into sending out a replacement for you Thanks, Team OB

Posted 4 years ago

“Too small. Returned”

Helpful Report

Posted 4 years ago

Hi Patricia, We are so sorry your item was not the best fit for you. Thank you for sending the order back and I am sure our warehouse team will refund the items as fast as they can. Thanks, Team OB

Posted 4 years ago

“Well sadly I can’t review very much of my order because I never received it! A couple of weeks after placing my order I received a refund notification, no explanation, just “we refunded your order”.”

Helpful Report

Posted 4 years ago

We are really sorry about this. Due to the volume of orders we've been receiving recently, a lot of our products have been in out of stock by the time they are picked. We're hoping to get this resolved as soon as possible. Thank you, Team OB

Posted 4 years ago

“I received an email on Jan 13th that my order is on its way but as yet I have not received it. I hope it will arrive soon. Thank you”

Helpful Report

Posted 4 years ago

Hi there Trish, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I have not received the earrings yet”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“We are disappointed with the size and colour of the planter pots, the colour is nothing like the photo, it’s not even yellow.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Sadly it arrived with a chip so I need to send it back...”

Helpful Report

Posted 4 years ago

We are so sorry to see this Lizzie. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Boxes are lovey but no tissue paper included which is disappointing”

Helpful Report

Posted 4 years ago

This is a packing error our end sorry about this Hannah. Please reach out to us at askus@oliverbonas.com, and we'll get these sent out. Thank you, Team OB

Posted 4 years ago

“I like the pattern on these leggings and they are very comfy. Unfortunately within two days of wearing the seam split and they now have a hole in, bad quality! I am normally a size 10/12 and the medium fit fine.I am 5’10 so they were a bit on the short side, finished above the ankle.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Phillipa. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Beautiful design & very uplifting colours but even though I’ve washed them twice with fabric softener, the fabric is incredibly itchy- I think it’s the stripes of sparkly thread. So actually Not very comfortable ☹️ Any suggestions would be greatfully accepted”

Helpful Report

Posted 4 years ago

Sorry about this Rachel! Please do email us at askus@oliverbonas.com and one of our customer service team can check with our fashion team. Thank you, Team OB

Posted 4 years ago

“Haven't received order yet”

Helpful Report

Posted 4 years ago

“One of the items I ordered was cancelled after a few days as out of stock”

Helpful Report

Posted 4 years ago

Really sorry about this. Due to the volume of orders we've been receiving recently, some of our products are out of stock by the time they are picked. We're hoping to fix this in the future. Thank you, Team OB

Posted 4 years ago

“I had to give a poor rating despite it probably being the carrier rather than Oliver Bonas that deserves it. This is because I have still not received my purchase of the teal throw. It should have been delivered last Tuesday (11th) but it did not arrive. I have tracked the parcel and it seems to be stuck with the carrier. I have had no other communication from them. Any help would be appreciated. Sue Barnes”

Helpful Report

Posted 4 years ago

We're so sorry for all the trouble you've had getting your parcel Susan. Please do get in touch with us at askus@oliverbonas.com, and we'll raise this with them, but probably best to get a replacement processed in the meantime. Thank you, Team OB

Posted 4 years ago

“Beautiful glasses but one was broken. Have emailed, no reply.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“ordered over £100 worth of products and after order confirmation I was told 3/4 of the things that I'd ordered were out of stock and they weren't coming. disappointed, these should have been updated before I'd ordered and gotten excited about them arriving. however rest of delivery was delivered promptly”

Helpful Report

Posted 4 years ago

Hi there, so sorry to hear this has happened as there was a glitch in our system. I know this is not ideal but if you could contact our customer service team to look into further at askus@oliverbonas.com. Best, Team OB.

Posted 4 years ago

“I usually receive goods from Oliver Bonas beautifully wrapped but this time the scarves I purchased in the sake were taken out of their original bags and squashed (not folded) into tiny plastic bags. As these are presents for friends I was very disappointed. Not sure if sale items should be treated as any less valuable ?”

Helpful Report

Posted 4 years ago

Hi JM so sorry the items you received were not packaged well, we've passed this feedback onto our fulfilment team to look into further as we do treat our sale items the same as we would with our full price products. Best Team OB.

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 197,274 reviews