Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,918 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,918 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 28th August 2025

5948

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The gift wrapping was horrendous a very small necklace and a huge box not at all what you would expect and certainly not worth the £5 paid I have emailed twice about this issue and I have received no response and it was two weeks ago. Do not pay for the gift wrapping service”

Helpful Report

Posted 4 years ago

Really sorry to hear this Sophie. We will feed this back to our fulfillment team because this isn't on. Please do bear with our customer service team as they are all being stretched incredibly thin at the moment due to reduced staff and the black friday rush. Thank you, Team OB

Posted 4 years ago

“Arrived with a chip in it and customer service aren't replying to my request for a replacement.”

Helpful Report

Posted 4 years ago

We're so sorry to hear this has arrived with a chip. Our customer service will reply as soon as they can. They are all being stretched incredibly thin at the moment due to reduced staff and the black friday rush. Thanks, Team OB

Posted 4 years ago

“I would love to be able to review this properly, but Hermes were unable to deliver as looks like my address was not populated across when I ordered my gift card and box. I have therefore paid for something not received. Very disappointed and frustrating.”

Helpful Report

Posted 4 years ago

Hi there Val, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“My order was placed 7days ago, to be collected 4 days later. As I write this review, I still have not received my order, not very good service at all.”

Helpful Report

Posted 4 years ago

Hi Gareth, so sorry for the delay in getting your parcel to you. At the moment, our entire company is working on reduced staff due to what's going on, and operating through black friday, so sadly our customers are experiencing delays because of this. If we can get this looked into, please do pop an email over to askus@oliverbonas.com. Thanks, Team OB

Posted 4 years ago

“I would love to review this and the other items in this order. Unfortunately I have not received it yet. Sorry about the one star, I am sure it will be very nice when it comes.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Arrived broken and yet to receive a response to my email.”

Helpful Report

Posted 4 years ago

We're so sorry to hear this has arrived broken Alexandra. Please bear with our customer service team as they are all being stretched incredibly thin at the moment, and also operating on black friday volumes. They'll get this looked into as soon as they can. Thanks, Team OB

Posted 4 years ago

“I received my item damaged I called the help centre to which they asked me to email pictures of the damage and they would sort out a replacement. I did this via the online tool and have still not heard anything it will be a week tomorrow and the item is for a gift! Very disappointing!”

Helpful Report

Posted 4 years ago

Sorry about this Aimi. Please bear with our customer service team as they are all being stretched incredibly thin, and they are currently working with black friday volumes. Thanks, Team OB

Posted 4 years ago

“Not even received it yet... and still been sent an email to review a product don’t even have...”

Helpful Report

Posted 4 years ago

“Disappointed with both items - a pot and a mug. Although they arrived in good time, neither is good quality.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch with us and for letting us know. We're so sorry to hear this. If we can get this looked into, please do pop an email over to askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Awful! Arrived damaged.”

Helpful Report

Posted 4 years ago

Hi Stephanie, so sorry to hear it arrived damaged, if you could contact us via phone or email at askus@oliverbonas.com and our customer service team can have a look into this for you. Team OB

Posted 4 years ago

“I received plates, the plates looked too far removed to advertised on the box or the website. I understand that each plate is unique, but I received plates with multi coloured dots randomly plopped onto the surface, not the expected beautiful melting colours around a rim. I find what I received compared to the reference photos very unappealing. But then the issue arose of how do I leave a product specific review to ward people off buying the plates? It seems I am writing a review for Oliver Bonas as a company, and not the disappointing product. The longer I am trying to figure out how to write a review for a product, in what I bet is being sold as an "intuitive" UI third party review website the more I want to leave a bad review for the whole company as reviews.io is very frustrating. Seriously, I don't know if I am writing a product or company review and I just spent half an hour trawling through the Oliver Bonas website to figure out how to leave a product review (no answer in FAQs or links on product page, miraculously the bot helped) to finally get this link to reviews.io. And on this website it isn't clear how to leave a product review, I even tried googling it and all articles that came up show how to leave a review for a company. I am now convinced the 4* rating of these plates on the website is not reflective of real life as the user journey to leave a review is so impossible that at least 95% of potential reviewers drop off. Consequently leading me to question the thoroughness and veracity of any product rating advertised on the Oliver Bonas website. It's disappointing as I do like the style of most Oliver Bonas merchandise but the web experience makes me very tense. I'd also like to post a photo of how unsightly the plates looked to really strike home on how unlike they were to advertised, but this doesn't seem to be an option.”

Helpful Report

Posted 4 years ago

“I still have not received this order!”

Helpful Report

Posted 4 years ago

Hi Caryl, sorry to hear you haven't received your order, if you could contact us via phone or email us at askus@oliverbonas.com and our customer service team can have a look in to this. Thanks Team OB

Posted 4 years ago

“I had to return as quality was so poor. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Ruth, thank you for your feedback, sorry to hear you were disappointed with the quality of this product we'll pass this on to the right team. Team OB

Posted 4 years ago

“Terrible product and I bought two at different times! Neither one opened up to put batteries in and my husband even strained his hand in the process! I was so unimpressed that I contacted the company who makes them and lo and behold lots of reviews on how bad this product is to get into it!”

Helpful Report

Posted 4 years ago

Hi Samantha, so sorry to hear there were some difficulties getting into this product, if you could contact us at askus@oliverbonas.com and we can look into this for you. Team OB

Posted 4 years ago

“Did not receive my last delivery, apparently it’s still with Hermes where I can’t get hold of anyone. When I check my OB account it says “no orders” great.”

Helpful Report

Posted 4 years ago

Hi Hannah, so sorry to hear your order hasn't been delivered, if you could kindly contact us on the phone or email at askus@oliverbonas.com and we can have a look into this for you. Team OB

Posted 4 years ago

“Hasn’t shown up”

Helpful Report

Posted 4 years ago

Hi, Please contact us at askus@oliverbonas.com and we will be able to help further. Team OB

Posted 4 years ago

“Really disappointed 😭 the frame has been set uneven and glue has spilled out into view in one area which is really visible and detracts from it completely. It looks faulty cheap and knackerd and I'm still to hear back from customer service. Massive BOO”

Helpful Report

Posted 4 years ago

Hi, we are sorry and thank you for your feedback. We are pleased to see that our customer services team have been able to help. Team OB

Posted 4 years ago

“Poor quality, gems look like theyre made of plastic, they were all scratched and the glue on them was visible. Very small, doubt it would fit many people.”

Helpful Report

Posted 4 years ago

“Never received this and will not respond to my emails”

Helpful Report

Posted 4 years ago

Hi, we are sorry please email askus@oliverbonas.com and the team will look into tracking for the delivery. Team OB

Posted 4 years ago

“Haven’t received it yet”

Helpful Report

Posted 4 years ago

Hi there Tania, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,918 reviews