Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,918 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,918 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 28th August 2025

5948

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered this product but it arrived faulty with some of the gold around the base being rubbed off. I have emailed the business to ask about the best way to swap this item for a new one but have had no response for over a week. I expected more from this business.”

Helpful Report

Posted 4 years ago

Hi there Hollie, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived like this. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“I cannot leave a review as I HAVE NOT RECEIVED THE GOODS. HERMES CLAIM TO HAVE DELIVERED BUT THIS IS UNTRUE CLEDARLY THERE IS NO POINT IN ME COMPLETING THE REST OF THIS.”

Helpful Report

Posted 4 years ago

Hi there John, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I bought hot chocolate bombs. The amount charged was given in euro & I paid by Apple Pay & the amount charged changed. I assumed was an issue with your website so I emailed & the persons response was “we can’t do anything”. I replied & said I wanted to speak to someone else and then she agreed to refund the difference with no apology or commitment to resolving the issue. I would be very wary in buying from your website again based on this experience.”

Helpful Report

Posted 4 years ago

This is not what we want to hear we're so sorry about this Carol. Do you remember who you spoke too? We don't want you to feel like this so we would rather get this rectified for you. Please do pop an email over to us at askus@oliverbonas.com

Posted 4 years ago

“I still have not received my order of 2 plant pots therefore before I review I would like the order to be delivered - this lead time a too long Order placed 16th November”

Helpful Report

Posted 4 years ago

Hi there Paula, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Paid for express delivery and my parcel arrived late. Once it did finally arrive the items were incorrect.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Unfortunately have still not received my parcel with these 3 items in !!!”

Helpful Report

Posted 4 years ago

Hi there Sue, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Never received them after ordering them some time later I was told they were out of stock”

Helpful Report

Posted 4 years ago

Sorry to hear this Pamela. Due to the high volume of orders we've been receiving, some products are unable to be fulfilled as they are out of stock when we go to pick. Sorry about this but let us know if we can be anymore help. Thanks, Team OB

Posted 4 years ago

“Not received them yet. No notification they have been sent”

Helpful Report

Posted 4 years ago

Hi there Anne, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Absolutely tiny. Returned a waiting for a refund”

Helpful Report

Posted 4 years ago

Hi there Jo, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I have not received this item yet”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Order still not received 10 days after ordering”

Helpful Report

Posted 4 years ago

Hi there David, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. We are experiencing heavy delays internationally. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I would love to give a review but unfortunately I’m still waiting for this item to arrive”

Helpful Report

Posted 4 years ago

“Would love to write a review but still waiting for them to arrive. Any idea when that might be?”

Helpful Report

Posted 4 years ago

Hi there Rosina, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I ordered these for a birthday gift. Opted for next day delivery, hoping they would arrive on 18th Nov. It is 24 Nov. and despite two calls to customer service, neither gift has arrived. The team was apologetic, refunded my Next Day delivery charge and promised to send a replacement by Royal Mail. However, it is till a disappointing service.”

Helpful Report

Posted 4 years ago

We're so sorry again for the continued trouble you've had with delivery Sian. We're glad we've sent a replacement but please do let us know when it arrives safe and sound, and we can feedback the info to our courier as well. Thank you, Team OB

Posted 4 years ago

“Waited a week , still not arrived , will never use Oliver Bonas again! No response to my emails”

Helpful Report

Posted 4 years ago

Hi Mark, really sorry you haven't had a response from us yet. Due to what's going on at the moment, our teams are being stretched incredibly thin so please bear with them as they are doing their best to keep up. Thanks, Team OB

Posted 4 years ago

“The lamp is very small and very poor quality. When you try to lift the lamp it’s soft and bends in your hand.”

Helpful Report

Posted 4 years ago

Hiya Lisa, thanks for your feedback. That's the design of the lamp, but please do get in touch with us at askus@oliverbonas.com, if we can arrange a return. Thank you, Team OB

Posted 4 years ago

“It’s a pre order so Im still in the 4-6 weeks before the item is delivered...why send a review?”

Helpful Report

Posted 4 years ago

Hi Chris, this is automated so sorry for the confusion. Please ignore this until you receive the lamp. Thanks, Team OB

Posted 4 years ago

“I cant review it because i you have sent my order!!!!!!!!!!!”

Helpful Report

Posted 4 years ago

Hi there Natalie, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Hello, I ordered (and paid) for 3 packs of 5 cards (15 in all) and only received 3 individual cards, so I'm very upset, and waiting for an answer to my request mail.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will get this sorted ASAP. Thank you, Team OB

Posted 4 years ago

“I am still waiting on this order”

Helpful Report

Posted 4 years ago

Hi there Brenda, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,918 reviews