Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,888 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,888 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Size is very small. Toddler wrist :( stunning bracelet though”

Helpful Report

Posted 1 year ago

“Hi , I have returned this item some time ago to Oliver Bonas and unfortunately I am still waiting on my refund. Could this please be processed”

Helpful Report

Posted 1 year ago

Hi Claire, We are sorry to hear that you have yet to receive your refund, this is disappointing. Please pop us an email so that we can look into this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Very good thank you”

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Posted 1 year ago

“OB website is one of my favourites”

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Posted 1 year ago

“The website works well overall.”

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Posted 1 year ago

“Ive not shopped much with Oliver Bonas. The item I did purchase was different to online image (different colour) but they don't seem like the specialise in jewellery so what can I expect”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your purchase was not quite as you expected. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“A bit disappointing really. I expect more from Oliver Bonus.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you are disappointed, with your recent experience with us. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“I ordered this dress online having seen it in a store. I love the dress. Great for the party season!”

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Posted 1 year ago

“OK but it didn't mention we had to buy the base separately”

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Posted 1 year ago

“Wanted to purchase this bag in early October. None on website or in any store I could reasonably travel to. Was for gift. Ticked box to get email when back in stock. Email never came despite being an automated service. Called stores 3 hours away from me and asked to purchase and have it posted (with me paying extra costs), was told not a service that could be done. Eventually after checking website daily it came into stock and I ordered.”

Helpful Report

Posted 1 year ago

“Love the choice, but hate the way items "fade up" by in groups. Really slows down the browsing experience and is very frustrating.”

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Posted 1 year ago

“Troublesome - I had to wait a couple of days for ordering to work.”

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Posted 1 year ago

“The store did not have the necklaces in stock and advised ordering on line They couldn’t take deliveries at the store for click and collect The delivery company left £112 of jewellery on the doorstep! The necklaces were all out of the fabric pouches and had to be salvaged from the box edge crevices”

Helpful Report

Posted 1 year ago

Hi Deborah, We are sorry to hear that your order was left in a unsafe place. This is disappointing and not the standard we expect from our courier company. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Uncomplicated shopping and fast delivery - also outside the UK. Nice surprise that there was no problem with the customs, all handled very professionally”

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Posted 1 year ago

“Found that the stores had quite a limited selection compared to what’s online, however, the staff were very friendly and the shop aesthetics was nice”

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Posted 1 year ago

“Excellent delivery time after ordering”

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Posted 1 year ago

“The item took over 10 days to be received in store.”

Helpful Report

Posted 1 year ago

Hi Lucy, We are sorry to hear that your order was delayed, this is disappointing. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com. Speak to you soon, Team OB

Posted 1 year ago

“Good service in store but delivered to wrong address and product poor (glad I didn’t pay full price!)”

Helpful Report

Posted 1 year ago

Hi Emma, We are sorry to hear about your recent experience with us and that the product was not quite as you expected. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into this for you. Have a lovely day, Team OB

Posted 1 year ago

“Webstore experience was fine.”

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Posted 1 year ago

“The item is lovely in theory, however there is clearly a defect in the design. The first one arrived and part of the frame was coming away from the mirror on one of the trio. Customer service was great and sent me out a replacement straight away. Sadly the second one arrived with the same issue. So I would not recommend this product. The second time I asked for a refund rather than another replacement which was granted straight away”

Helpful Report

Posted 1 year ago

Hi Natasha, Thank you for passing on this feedback, we are sorry to hear that both products arrived faulty. We will be passing this onto the relevant teams, so that they can look into this. We are however pleased that our Customer Service team, helped you resolve the situation. Have a lovely day, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 203,888 reviews