Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,246 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,246 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 17th August 2025

Kate W

Oliver Bonas 5 star review on 16th August 2025

Russell D

Oliver Bonas 5 star review on 15th August 2025

Fiona H

5946

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The website is ok but I haven’t received my items Evri saying there’s a problem and I have been to the place to collect the parcel and hadn’t arrived and then when tracking it saying not delivered”

Helpful Report

Posted 1 year ago

Hi there, We are sorry that your parcel has not been delivered, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Didn’t receive my earrings as both deliveries were stolen en route”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your deliveries didn't arrive, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“terrible. - this dress never arrived.”

Helpful Report

Posted 1 year ago

“Good but shame that the website doesn’t notify you when the items come into stock properly”

Helpful Report

Posted 1 year ago

“This order was ordered and paid for, but Oliver Bonas delivered empty boxes, tried to say it was Evri but empty box was sealed! When I contacted customer service and wanted to reorder was told most out of stock, was refunded but no apology.”

Helpful Report

Posted 1 year ago

“I did not buy this item why am I being emailed a receipt?”

Helpful Report

(Glasgow) - Posted 1 year ago

“Easy to navigate”

Helpful Report

Posted 1 year ago

“The online order process was good but the delivery was awful. I paid for next day delivery postage and never received my order. I had to call Oliver Bonas customer service twice after waiting for more than two weeks for my order. They use Evri as courier service. Appalling service. The first customer service I spoke to was unpleasant and didnt show any sympathy to the inconvenience that this has caused. I will never purchase anything from Oliver bonas online again”

Helpful Report

Posted 1 year ago

“My order never arrived and they couldn't replace it as the product was out of stock in all the stores.”

Helpful Report

Posted 1 year ago

“Experience was good”

Helpful Report

Posted 1 year ago

“I never received my order !! In spite of Evri sending me 8 messages to say it was ready to collect from my chosen store it wasn’t actually there . Eventually after many messages to Oliver Bonas I received a refund. Very disappointing”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you never received your order, this is not the usual delivery service we aim for at all and we can understand how frustrating this must have been for you. We are pleased to hear this got resolved with our customer services team but if you need any further help, please do not hesitate to get back in touch again. Thank you, Team OB

Posted 1 year ago

“I never received the package and tried to contact customer service and didn't get a reply. Pretty poor service”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have not received your parcel and you did not receive any response from our customer service team, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team by opening a live chat or calling them in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Experience online and in store OK. My problem us spending £70 on a Top that pulls really bad. I was on a special outing and it spoilt my night as I had to hide the pulls in my top that happened as soon as I took my jacket off. Will I shop again at Oliver Bonas . NO”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your top had some pulls in it and it ruined your night, this is not the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Hi, this was not delivered to me....”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have not received your order, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Really disappointing I live in Kent my mother lives in Norfolk, I ordered a few bits as a Mother’s Day gift to be delivered directly to her.. unfortunately they use Evri.. it was delivered to another address infact chucked over a really high price all by the looks of the picture! Didn’t get any where with company or courier!!”

Helpful Report

Posted 1 year ago

“Atrocious. I ordered five items for birthday presents for my sister and niece. They did not arrive. I emailed you and you said they were lost. You said you would send replacements with express delivery. They did not arrive. I complained. You declared these lost too and refunded me. I missed my sister's birthday. I will never order from you again. You have permanently lost a customer and I will advise friends in future to order from John Lewis instead. Do you read reviews?”

Helpful Report

Posted 1 year ago

“I soo wanted this bag so treated myself but after two uses the metallic started coming away from the handles. I reluctantly sent it back as i loved it. First otem i have ever had to return”

Helpful Report

Posted 1 year ago

“This was not my purchase, I have not ordered anything off your site”

Helpful Report

(Brighton) - Posted 1 year ago

“Fine, but I still haven’t received my item! The store that I ordered my parcel to for collection sent it back early and Evri have been promising to redeliver since.”

Helpful Report

Posted 1 year ago

Hi Simona, We are sorry to hear that you have yet to receive your parcel. We completely understand your frustration. Please pop us an email at: askus@oliverbonas.com and the team would be happy to help you resolve this. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“The wrong bulb was sent to me and I have sent multiple complaints and not received anything back”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you received the wrong bulb and not had a response for us. Please pop us an email at : askus@oliverbonas.com and the team would be happy to resolve this for you swiftly. Have a good day, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 203,246 reviews