Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,468 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,468 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 18th June 2025

5906

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy enough to order and return. Had an issue using a gift card I was issues as I was wrongly sent one in pounds not euros.”

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Posted 1 year ago

“Good I love everything”

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Posted 1 year ago

“Absolutely disgusted I was sent a worn cardigan never shop here again”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear that the cardigan you have received was worn. Please e-mail us at askus@oliverbonas.com so we can have a look into this and fix this for you. Have a lovely afternoon, Team OB

Posted 1 year ago

“I ordered the above bag for my partner. It arrived damaged so was sent back. We tried to reorder and were told it was sold out. I was in London and sent to 2 stores who had the bag in stock, they didn’t. I finally made it Finchley who had 1 bag left. Travelled on the tube for 2 hours to get this. Nightmare”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear that you have trouble with your OB order, this definitely isn't the service that we aim for. Please do e-mail us at askus@oliverbonas.com so we can have a look into this further for you. Thank you, Team OB

Posted 1 year ago

“I ordered this for Valentine’s Day card but it was delivered so late I couldn’t use it. So late in fact I emailed the customer complains email address to say I wanted a refund as it had not turned up. I have not heard from them to this day, and the card turned up around 10 days after ordering it. Disappointed and a waste of money”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear that you have had trouble with your order. We will be more than happy to look into this further for you. Please e-mail us at askus@oliverbonas.com. Have a lovely afternoon, Team OB

Posted 1 year ago

“Very cheap”

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Posted 1 year ago

“Misleading differences with colour ways of seemingly the same product but is entirely different.”

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Posted 1 year ago

Hi there, We are sorry to hear that your order arrived not quite as you expected. This is dissapointing and not the feeling we want customers to have, when receiving their orders. Please reach out to us in the below link, so that we can look into this and resolve this for you: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Card arrived worn and battered. Really disappointing as it left me no time to get a replacement.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you card arrived damaged, this is dissapointing. So that we can get this refunded for you, please reach out to our customer service team through the below link : https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 year ago

“I returned the clothes 5 days ago and I still haven't got the money back on my account. Absolutely rubbish. No other brand takes this long when it comes to store returns. Still waiting!”

Helpful Report

Posted 1 year ago

Hi Maria, We are sorry to hear that your refund is taking longer than you expected, we understand your disappointment. So that we can make sure this is on the way to you, please contact our customer service team through the link below: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 year ago

“No comment”

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Posted 1 year ago

“Staff very helpful (as always)”

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Posted 1 year ago

“I would've loved to write a review based on actually being in receipt of my order but, sadly, I never got it. I ordered click and collect, and got an email to tell me I had until 31 January to collect from store. I even called the store on the day I planned to collect to ask if my partner could collect it on my behalf. The staff member confirmed so my partner travelled there especially, only to be told on arrival that the order wasn't actually in store and had likely been sent back to the warehouse (prior to the date I had been provided). I contacted customer service and they just issued a refund on the basis the items had sold out and could not be reordered. I received no credit or compensation whatsoever for the inconvenience and the disappointment of losing out on the items through no fault of my own, which I think is extremely poor given the time, effort and money wasted on trying to collect it.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you did not receive your click and collect safely. This is dissapointing and not the service we strive for. Please pop us an email at: askus@oliverbonas.com so that we can resolve this and send over a sorry from us. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“The silver bracelet never arrived. I was not notified of this.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you did not receive your bracelet, this is dissapointing and not the standard we expect. Please pop us an email at: askus@oliverbonas.com and the team would be happy to resolve this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“I don’t know who you meant to send a receipt to but you have obviously sent it to the wrong email address. Nice job on GDPR guys!”

Helpful Report

(Leamington Spa) - Posted 1 year ago

Hi there, We are sorry to hear that you have received this email, in error. Please pop us an email at: askus@oliverbonas.com and the team would be happy to resolve this for you. Have a great Sunday, Team OB

Posted 1 year ago

“Office staff lovely however chair i ordered came damaged with dirty looking rattan and splits nin legs..arranged a replacement chair but had same problems, so asked for money back..”

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Posted 1 year ago

“Do not waste your money”

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Posted 1 year ago

Hi Tina, We are sorry to hear your feedback about your recent purchase. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com and the team would be happy to resolve this for you. Speak soon, Team OB

Posted 1 year ago

“One of the candlesticks was broken… I sent as a present and the recipient has stuck it together🤨”

Helpful Report

Posted 1 year ago

Hi Julie, We are sorry to hear that your recent order arrived in this condition. This is dissapointing and not how we expect our orders to arrive. We would be happy to pop a replacement into the post for you. Please reach out to us at: askus@oliverbonas.com and the team would be happy to resolve this for you. Speak soon, Team OB

Posted 1 year ago

“The website was good, delivery service was very poor ! As part of the delivery , the delivery man was suppose to drop the item up to our apt (using the lift) he didn’t , we had to collect it from the road.”

Helpful Report

Posted 1 year ago

Hi there, we're sorry that you have had a negative experience with your delivery - please e-mail us at askus@oliverbonas.com, we're more than happy to help. Have a lovely weekend, Team OB

Posted 1 year ago

“Not good - the trousers were lost by the courier and whilst the customer service team tried to locate a pair, they were then out of stock. This was frustrating as they had been in stock online but customer services clearly didn’t act quick enough. Less than impressed that you use Evri as couriers and no goodwill discount off of a future order - sadly unimpressed.”

Helpful Report

Posted 1 year ago

Hi there, we're so sorry that you have had a negative experience shopping with us - Please do e-mail us with your details at askus@oliverbonas.com. We're more than happy to look into this for you. Thank you, Team OB

Posted 1 year ago

“Zero score. Glasses had bubbles, chips and dust blown into glass. OB were unable to replace as they ran out of stock.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that your lovely glasses weren't up to the usual OB quality. Please do e-mail us with your details at askus@oliverbonas.com. We're more than happy to look into this for you. Thank you, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 199,468 reviews