Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,930 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,930 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 7th October 2025

5970

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Always excellent”

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Posted 1 year ago

“Never received item 4207735692612903031392543400967499”

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Posted 1 year ago

“The ring came chipped and I was very disappointed as it was bought for a wedding! Nice colour”

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Posted 1 year ago

“I got delivered two different sizes of right and left shoes, disappointed that this happend and I ended up with no shoes”

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Posted 1 year ago

“It never arrived, somehow EVRI could not find my house although the picture showed him RIGHT NEXT TO IT!!!”

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Posted 1 year ago

“Canceled order yet again.”

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Posted 1 year ago

“Unfortunately the fit wasn't right. I think you need be atheist 5 8 inch tall to make this work. Very loose and large around the arms. Material was nice. Sadly returned it.”

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Posted 1 year ago

“Disappointing”

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Posted 1 year ago

“I really like the shopping experience on your website.”

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Posted 1 year ago

“Difficult to use the page keeps going back to the start”

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Posted 1 year ago

“Good it was very easy”

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Posted 1 year ago

“Experience in store was fine. Not happy with two faulty products.”

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Posted 1 year ago

“I am giving this one star because of the quality of the scarf. It excessively sheds its wool and ruins the other garments it is worn with. I am too late to return the scarf but I was very disappointed with the quality.”

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Posted 1 year ago

Hi Paula, We are sorry to hear that your scarf is shedding. This is dissapointing and not the quality we expect from our items. Please pop us an email at: askus@oliverbonas.com and the customer service team would be happy to look into this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“We had nothing but issues trying to get these lights. Between Oliver Bonas and Evri we had constant issues. One arrived without the glass part. The lights (now we have them) are lovely but I won’t be using Oliver Bonas again if they continue to use Evri or their current warehouse.”

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Posted 1 year ago

“The mat, although lovely, arrived looking as if it had been used before. As a regular OB customer, I was very disappointed with this level of service for items within home/furniture. I will stick to ordering only earrings/accessories for the foreseeable future.”

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Posted 1 year ago

“I'm unsure how to start, but since I brough a few items including "Butterfly Hair clip" from this store and really liked them, I returned the next day wearing the hair clip I bought there. However, as I was about to leave the store, one of the staff stopped me and inquired about my hair clip. It made me feel accused of stealing, as if wearing anything bought from the shop and then entering would automatically label me as a thief. It was very disrespectful.”

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(Brighton) - Posted 1 year ago

Hi Pannita, We are sorry to hear that you were made to feel this way, when you popped into our store. Please could you pop us an email at: askus@oliverbonas.com, just detailing your experience further. The team will then look into this, with the store for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“I would have loved to review these but after several had to give up on my parcel arriving.”

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Posted 1 year ago

Hi Katharine, We are sorry to hear that your order did not arrive with you safely. This is dissapointing and not the standard we expect from our courier. Please reach out to us through the link below, the Customer Service team would then be happy to look into this for you: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 year ago

“6 lamp bases so far are either dented, corroded and/or scratched. Customer Service are responsive, helpful & take action in the main, however this is not acceptable, 1, or 2 is a mistake I can deal with. Above that is unacceptable quality control”

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Posted 1 year ago

“Sadly the courier lost my package and I never received the scarf, which is now out of stock”

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Posted 1 year ago

“Ordered some earrings for my sisters birthday. The pictures looked really nice and exactly what I was looking for. But when they arrived they looked cheap and rubbish, just in some cardboard with a plastic package, looked like something from Claire’s! Was not very happy as they cost £80. Not value for money at all, would not shop here again.”

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Posted 1 year ago

Oliver Bonas is rated 4.8 based on 205,930 reviews