Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,981 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,981 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 8th October 2025

5972

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Atrocious. I ordered five items for birthday presents for my sister and niece. They did not arrive. I emailed you and you said they were lost. You said you would send replacements with express delivery. They did not arrive. I complained. You declared these lost too and refunded me. I missed my sister's birthday. I will never order from you again. You have permanently lost a customer and I will advise friends in future to order from John Lewis instead. Do you read reviews?”

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Posted 1 year ago

“I soo wanted this bag so treated myself but after two uses the metallic started coming away from the handles. I reluctantly sent it back as i loved it. First otem i have ever had to return”

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Posted 1 year ago

“This was not my purchase, I have not ordered anything off your site”

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(Brighton) - Posted 1 year ago

“Fine, but I still haven’t received my item! The store that I ordered my parcel to for collection sent it back early and Evri have been promising to redeliver since.”

Helpful Report

Posted 1 year ago

Hi Simona, We are sorry to hear that you have yet to receive your parcel. We completely understand your frustration. Please pop us an email at: askus@oliverbonas.com and the team would be happy to help you resolve this. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“The wrong bulb was sent to me and I have sent multiple complaints and not received anything back”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you received the wrong bulb and not had a response for us. Please pop us an email at : askus@oliverbonas.com and the team would be happy to resolve this for you swiftly. Have a good day, Team OB

Posted 1 year ago

“Unfortunately my delivery never arrived and I had to cancel my order. Evri were the fault here not Oliver Bonas.”

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Posted 1 year ago

“Not good staff aren’t helpful and manager was distrusting”

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Posted 1 year ago

Hi there, We are sorry to hear about your experience in store. This is dissapointing and not the service we strive for. Please pop us an email at: askus@oliverbonas.com, sharing a few more details about your experience. The team will then look into this further for you. Have a good day and speak soon, Team OB

Posted 1 year ago

“Easy to use website.”

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Posted 1 year ago

“Easy online. Bad had though. Cheap looking and the visor didn’t sit right. Had a crease in and was puckered. Really disappointed”

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Posted 1 year ago

“Normal website”

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Posted 1 year ago

“Ordered a number of items for a gift which never arrived.”

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Posted 1 year ago

Hi there, We are very sorry to hear that the items you ordered meant as a gift never arrived, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Sadly I still haven’t received my order. I have emailed to ask where it is, but I haven’t had a response.”

Helpful Report

Posted 1 year ago

Hi there, We are very sorry to hear that you haven't received your order or a response from us, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below by calling us or opening a live chat and we can get that resolved for you right away. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Easy enough to order and return. Had an issue using a gift card I was issues as I was wrongly sent one in pounds not euros.”

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Posted 1 year ago

“Good I love everything”

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Posted 1 year ago

“Absolutely disgusted I was sent a worn cardigan never shop here again”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear that the cardigan you have received was worn. Please e-mail us at askus@oliverbonas.com so we can have a look into this and fix this for you. Have a lovely afternoon, Team OB

Posted 1 year ago

“I ordered the above bag for my partner. It arrived damaged so was sent back. We tried to reorder and were told it was sold out. I was in London and sent to 2 stores who had the bag in stock, they didn’t. I finally made it Finchley who had 1 bag left. Travelled on the tube for 2 hours to get this. Nightmare”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear that you have trouble with your OB order, this definitely isn't the service that we aim for. Please do e-mail us at askus@oliverbonas.com so we can have a look into this further for you. Thank you, Team OB

Posted 1 year ago

“I ordered this for Valentine’s Day card but it was delivered so late I couldn’t use it. So late in fact I emailed the customer complains email address to say I wanted a refund as it had not turned up. I have not heard from them to this day, and the card turned up around 10 days after ordering it. Disappointed and a waste of money”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear that you have had trouble with your order. We will be more than happy to look into this further for you. Please e-mail us at askus@oliverbonas.com. Have a lovely afternoon, Team OB

Posted 1 year ago

“Very cheap”

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Posted 1 year ago

“Misleading differences with colour ways of seemingly the same product but is entirely different.”

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Posted 1 year ago

Hi there, We are sorry to hear that your order arrived not quite as you expected. This is dissapointing and not the feeling we want customers to have, when receiving their orders. Please reach out to us in the below link, so that we can look into this and resolve this for you: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Card arrived worn and battered. Really disappointing as it left me no time to get a replacement.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you card arrived damaged, this is dissapointing. So that we can get this refunded for you, please reach out to our customer service team through the below link : https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 205,981 reviews