Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,488 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,488 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 18th June 2025

5906

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website was easy to navigate”

Helpful Report

Posted 1 year ago

“I would recommend if you want this product to buy it in-store as the delivery service used by Oliver Bonas is shocking. Ordered and paid for next day delivery but never received it. Spoke with customer service every day for weeks as it was a gift and every day was told that delivery was imminent but ended up just having to get a refund as it never arrived.”

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Posted 1 year ago

“Had to pay a premium for delivery and then never receive the item!!”

Helpful Report

Posted 1 year ago

Hi Nick, We are sorry to hear that you did not receive your order, this is dissapointing. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into this for you. Have a great day and speak soon, Team OB

Posted 1 year ago

“I was not at your store. I did not make a purchase. You have the wrong email address. Please leave me alone.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry that you received this email from us. So that we can look into this for you and make sure you don't receive anymore emails, please contact us through the link below: https://www.oliverbonas.com/about-us/contact-us Speak soon, Team OB

Posted 1 year ago

“My item arrived dirty and damaged. When I returned it I could only claim te cost back and didn't get a refund for the delivery cost.”

Helpful Report

Posted 1 year ago

Hi Jim, We are sorry to hear that your order arrived in this condition. This is dissapointing and not how we expect our orders to arrive. So that we can refund you for your delivery fee. Please pop us an email at: askus@oliverbonas.com and the team can look into this. Have a lovely day, Team OB

Posted 1 year ago

“I ordered the necklace as a gift for Christmas and paid extra for the jewellery gift box. I ordered this along with a few other items which all arrived in a large box. Unfortunately, the necklace wasn’t in any packaging at all and looked like it had been chucked into the box, it had got tangled up on the bottom of the box and it took me a long time to untangle it. It’s put me off ordering from here again.”

Helpful Report

Posted 1 year ago

Hi Adam, We are sorry to hear that your order arrived in this is condition. This is dissapointing and not how we expect our orders to arrive. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com and the team would be happy to help. Speak soon, Team OB

Posted 1 year ago

“I never recieved my goods as they were left directly on my doorstep. They could've been delivered to a neighbour, they could have been put into my black box around the side, but they decided apparently to leave it at my front door. I had a photo from the delivery company showing a handholding it next to my letterbox but it would not fit in box,”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear about your delivery experience. We completely understand your disappointment, as this is not the standard we expect. So that we can look into this for you, please contact us via the link below: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Bloody awful. Ordered 8th December, still not received. Customer service useless even when going in to the store. How hard can it be to send a picture in the post? Rubbish, not recommended”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have yet to receive your order. We are understand your disappointment, as this is not the service we strive for. Please contact us through the link below, so that we can look into this for you: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 year ago

“This was a gift selected by the recipient's mum (she sent me a weblink to it) and I'll be honest, I was really embarrassed to hand this over to my niece in her 20's. I cannot believe that this little bit of flimsy cheap plastic cost what it did. I can honestly say you'd get better quality from a pound shop. I ordered it gift boxed just to try and make it look a bit more 'gifty', but this tiny comb came in a box that was far too big for it, and OB had packed it out with some horrible cheap brown packing paper and just stuck the comb on top. At the same time as ordering this comb I also ordered myself what I thought was a pretty little glass jar for storing cosmetic bits in, and that was poor quality with cloudy glass and scratches on it too. Overall, very disappointed. First time ordering from here, and definitely won't again. Even if it is for a birthday present I don't trust the product quality or the common sense of the picking & packing staff to giftbox it nicely.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that the quality of your recent order, was not as you expected. So that we an look into this for you, please pop us an email at: askus@oliverbonas.com . Have a lovely Sunday, Team OB

Posted 1 year ago

“I never received my order”

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Posted 1 year ago

“I would love to give a glowing review of my purchase. However, I still haven't received it and despite contacting Oliver Bonas on 3 separate occasions I don't think I will be getting it. No one seems to know where my order from the end of November is and I still haven't got a refund. Been promised that admin/support would get back to me but that's not happened either! Great eh?”

Helpful Report

Posted 1 year ago

Hi Mark, We are sorry that you have yet to receive your purchase or clear answer to your queries. We understand your frustration, as this is not the standard we expect. Please contact us again and we can resolve this for you as soon as possible. Speak soon, Team OB

Posted 1 year ago

“I wanted to buy an e-gift card but due to a technical error with the system I couldn’t buy one. Therefore had to buy a normal gift card. I spoke to someone on the online platform who was very unfriendly and not particularly helpful. She said that she was going to refund me the delivery cost as a gesture of good will but I’m still waiting a month later for this. It isn’t about the monetary refund but just poor customer service.”

Helpful Report

Posted 1 year ago

Hi Adam, We are sorry to hear that you have yet to receive your refund, this is dissapointing and not the service we expect. So that we can resolve this for you, please email us: askus@oliverbonas.com and the team can look into this for you. Speak soon, Team OB

Posted 1 year ago

“Ordering was easy but our delivery by Evri was left behind a bin and was not there when we went to retrieve it so we lost the first parcel and had to order again..”

Helpful Report

Posted 1 year ago

Hi Lisa, We are sorry to hear that your order was left behind a bin. This is dissapointing and not the standard we expect from our courier. So that we can look into this for you, please contact us at : askus@oliverbonas.com and the team would be happy to help. Speak soon, Team OB

Posted 1 year ago

“Ordered twice and they cancelled on me much later.Unsatisfactory service.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you are unsatisfied by your experience. This is dissapointing and not how we like our customers to feel. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com and then team would be happy to help. Speak soon, Team OB

Posted 1 year ago

“Order never arrived and after a few emails eventually received a refund. Disappointing as items required for Christmas.”

Helpful Report

Posted 1 year ago

“First parcel arrived with no earrings and second parcel arrived with broken earrings!! Emailed to advise and no reply…”

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Posted 1 year ago

“Excellent but sadly I did not receive the Disco Santa card☹️”

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Posted 1 year ago

“The website is good the shops that I have been in the staff are very helpful”

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Posted 1 year ago

“The product arrived broken.”

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Posted 1 year ago

Hi there, We're sorry that your item arrived broken. We're more than happy to help with this - just e-mail us with your order details and a photo of the item at askus@oliverbonas.com. Thank you, Team OB

Posted 1 year ago

“I ordered this plant pot and stand online for a Christmas present and it arrived smashed to pieces having been very poorly packed. I contacted OB customer care and they organised a replacement, this also arrived smashed to pieces having been poorly packed. I contacted OB again to ask for refund which I have received. Not very impressed OB”

Helpful Report

Posted 1 year ago

Hi there, We're really sorry to hear that both of your lovely pots arrived broken, this definitely isn't the OB service that we aim for. We will pass this feedback on to the team. If there's anything else we can help with please do e-mail us at askus@oliverbonas.com. Have a lovely weekend, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 199,488 reviews