Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,455 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,455 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 18th June 2025

5906

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good it was very easy”

Helpful Report

Posted 1 year ago

“Experience in store was fine. Not happy with two faulty products.”

Helpful Report

Posted 1 year ago

“I am giving this one star because of the quality of the scarf. It excessively sheds its wool and ruins the other garments it is worn with. I am too late to return the scarf but I was very disappointed with the quality.”

Helpful Report

Posted 1 year ago

Hi Paula, We are sorry to hear that your scarf is shedding. This is dissapointing and not the quality we expect from our items. Please pop us an email at: askus@oliverbonas.com and the customer service team would be happy to look into this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“We had nothing but issues trying to get these lights. Between Oliver Bonas and Evri we had constant issues. One arrived without the glass part. The lights (now we have them) are lovely but I won’t be using Oliver Bonas again if they continue to use Evri or their current warehouse.”

Helpful Report

Posted 1 year ago

“The mat, although lovely, arrived looking as if it had been used before. As a regular OB customer, I was very disappointed with this level of service for items within home/furniture. I will stick to ordering only earrings/accessories for the foreseeable future.”

Helpful Report

Posted 1 year ago

“I'm unsure how to start, but since I brough a few items including "Butterfly Hair clip" from this store and really liked them, I returned the next day wearing the hair clip I bought there. However, as I was about to leave the store, one of the staff stopped me and inquired about my hair clip. It made me feel accused of stealing, as if wearing anything bought from the shop and then entering would automatically label me as a thief. It was very disrespectful.”

Helpful Report

(Brighton) - Posted 1 year ago

Hi Pannita, We are sorry to hear that you were made to feel this way, when you popped into our store. Please could you pop us an email at: askus@oliverbonas.com, just detailing your experience further. The team will then look into this, with the store for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“I would have loved to review these but after several had to give up on my parcel arriving.”

Helpful Report

Posted 1 year ago

Hi Katharine, We are sorry to hear that your order did not arrive with you safely. This is dissapointing and not the standard we expect from our courier. Please reach out to us through the link below, the Customer Service team would then be happy to look into this for you: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 year ago

“6 lamp bases so far are either dented, corroded and/or scratched. Customer Service are responsive, helpful & take action in the main, however this is not acceptable, 1, or 2 is a mistake I can deal with. Above that is unacceptable quality control”

Helpful Report

Posted 1 year ago

“Sadly the courier lost my package and I never received the scarf, which is now out of stock”

Helpful Report

Posted 1 year ago

“Ordered some earrings for my sisters birthday. The pictures looked really nice and exactly what I was looking for. But when they arrived they looked cheap and rubbish, just in some cardboard with a plastic package, looked like something from Claire’s! Was not very happy as they cost £80. Not value for money at all, would not shop here again.”

Helpful Report

Posted 1 year ago

“I fell in love with a dress in store. They were so helpful as my size was out of stock. They ordered it for me and it was due within 2/3 days. Unfortunately it never showed up. OB were helpful and refunded me, it’s just a shame as the dress was then out of stock altogether.”

Helpful Report

Posted 1 year ago

“Can’t provide a review on an item which never arrived because Oliver Bonas uses Evri as a courier.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your item never arrived, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“watch out the delivery company is a nightmare. Dumped the chair in the hallway because didn’t have time to manoeuvre it into the bedroom and left all the cardboard on the front garden for me to find later. Disappointing service.”

Helpful Report

Posted 1 year ago

“The website is ok but I haven’t received my items Evri saying there’s a problem and I have been to the place to collect the parcel and hadn’t arrived and then when tracking it saying not delivered”

Helpful Report

Posted 1 year ago

Hi there, We are sorry that your parcel has not been delivered, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Didn’t receive my earrings as both deliveries were stolen en route”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your deliveries didn't arrive, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“terrible. - this dress never arrived.”

Helpful Report

Posted 1 year ago

“Good but shame that the website doesn’t notify you when the items come into stock properly”

Helpful Report

Posted 1 year ago

“This order was ordered and paid for, but Oliver Bonas delivered empty boxes, tried to say it was Evri but empty box was sealed! When I contacted customer service and wanted to reorder was told most out of stock, was refunded but no apology.”

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Posted 1 year ago

“I did not buy this item why am I being emailed a receipt?”

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(Glasgow) - Posted 1 year ago

“Easy to navigate”

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Posted 1 year ago

Oliver Bonas is rated 4.8 based on 199,455 reviews