Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,929 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,929 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 7th October 2025

5970

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I didn't receive this necklace there were issues with the delivery I was too several times it was Evri but I thought they could send it another way, but I ended up with a full refund and must say I was very disappointed with the service.”

Helpful Report

Posted 1 year ago

Hi Tina, We are sorry to hear that you have had such trouble receive your necklace and are disappointed with the service. So that we can look into this for you, please reach out to our Customer Service team through the link below: https://www.oliverbonas.com/about-us/contact-us . The team would then be happy to look into this further for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“I think your delivery charge for an in store delivery (which you only stock online) is a money making scheme”

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Posted 1 year ago

“Pictures look nice, but products are disappointing”

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Posted 1 year ago

“Paid extra for next day delivery. Package didn't arrive so had to go into store and buy the product. Waste of time.”

Helpful Report

Posted 1 year ago

Hi Carl, We are sorry to hear your next working day delivery did not arrive on time, this is not the service we hope for you to receive. Please feel free to contact us at askus@oliverbonas.com and we can look into this for you. Thanks, Team OB

Posted 1 year ago

“Very pretty, but poor quality. I bought one and had to get a replacement, but then the replacement also broke. The threads aren’t strong so you can’t put anything in the bag without it breaking.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that both of your bags broke and were of poor quality, this is not what we expect from any of our items at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Disappointing, I ordered a gift for Father’s Day and it arrived defective, there was no time to return and re order it again. Baffled how it passed a quality check.”

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Posted 1 year ago

“Unfortunately I never received the bag. I believe it was ‘lost in transit’ once transferred to Evri. And there were none left for me to receive a replacement.”

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Posted 1 year ago

Hi Michelle, We are sorry to hear your parcel was lost in transit and then the item was sold out, we completely understand how disappointing this is. Please contact us via askus@oliverbonas.com if you would like us to check the stock in our stores for you. Thanks, Team OB

Posted 1 year ago

“It was ok but I returned this item 12 July and not received any confirmation that it has been received and still not had a refund”

Helpful Report

Posted 1 year ago

Hi Lynette, We are sorry to hear that you have yet to receive confirmation of your return or refund. So that we can look into this for you, please pop contact us through the link below: https://www.oliverbonas.com/about-us/contact-us Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Will be returning as all material has come off handle only had it two weeks”

Helpful Report

Posted 1 year ago

Hi Clare, We are sorry to hear that your item has become faulty, after just 2 weeks. This is dissapointing and not the standard we expect. Please contact us through the link below and the Customer Service Team would be happy to resolve this: https://www.oliverbonas.com/about-us/contact-us . Have a lovely day, Team OB

Posted 1 year ago

“Good and easy ordering process”

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Posted 1 year ago

“I received my Puffy green Cross body bag, which I could not wait to use and I could not believe on 3rd day a rip inside the bag where the 2 zips meet . I loved my other items ordered.Though dissapointed with this problem with my 1st order . My other little teal cross body bag is fabulous. Sorry for the 1 🌟 Would have been 5 otherwise.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that a rip developed, only shortly after you received your new bag. We completely understand your disappointment, as this is not the standard we expect. So that we can look into this for you, please could you contact us through the link below: https://www.oliverbonas.com/about-us/contact-us . The customer service team would then be happy to resolve this for you. Have a lovely day, Team OB

Posted 1 year ago

“Item was delivered within a week and was satisfied with service from customer service as product arrived damaged. Refund was delivered promptly.”

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Posted 1 year ago

“Very positive with attentive staff, found a top I loved but didn’t have my size so they ordered me one that was, I came in next day & tried it on-very happy with it and also tried on and bought another top too!”

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Posted 1 year ago

“It was in pieces when it arrived”

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Posted 1 year ago

Hi Kelly, We are sorry to hear that your order arrived in pieces. This is dissapointing and not how we expect our orders to arrive. So that we can resolve this for you, please contact us through the link below : https://www.oliverbonas.com/about-us/contact-us . The Customer Service team would then be happy to help. Have a lovely day, Team OB

Posted 1 year ago

“In store ordering was fab but collection of my order wasn’t, was completely ignored whilst the assistant on the checkout was having a full on conversation about old school days with the customer who I might add had already been served but was still stood ages chatting and ignoring me completely. Very unprofessional behaviour !”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear about your recent experience in store. So that we can look into this for you, please could you contact us through the link : https://www.oliverbonas.com/about-us/contact-us . Please detail your experience a little further and the team would be happy to look into this. Have a lovely day, Team OB

Posted 1 year ago

“I ordered online and requested the item delivered to my local post office. I have not received this item so can only imagine what it might be like to use it. It was apparently delivered to my local post office but I did not receive anything to say it got there and the post office staff deny ever receiving it. I am currently waiting for a response from OB to my request for a refund given I did not actually receive the item and have been asked to return to the post office to ask again (I’ve been there 3 times asking for it, have no proof it was delivered there bar a squiggle OB sent me that is supposed to be a signature of receipt). Given I obviously did not receive it I would really appreciate a refund asap. Don’t recommend delivery to a pickup point, the tracking is inadequate and delivery clearly insecure. No idea where my item is”

Helpful Report

Posted 1 year ago

Hi Limor, We are sorry to hear that you have not received your order, despite the tracking indicating it has been delivered. We understand your frustration, as this is not the seamless experience that we strive for. We have looked into this for you and can see our lovely CS team have resolved this for you. We are pleased that they were able to help you with this. Please do let us know if we can help any further. Have a great day, Team OB

Posted 1 year ago

“I never received my order.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have have yet to to receive your order. This is dissapointing and not the standard we expect from our courier. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The customer service team, will then be happy to resolve this for you. Speak soon, Team OB

Posted 1 year ago

“I’ve not even received my purchase yet”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have yet to receive your order. So that we can look into this for you, please could you pop us an email at: askus@oliverbonas.com . The team would then be happy to resolve this for you. Speak soon, Team OB

Posted 1 year ago

“Website was easy to navigate.”

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Posted 1 year ago

“Jumpsuit was bought online and delivered shortly afterwards.”

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Posted 1 year ago

Oliver Bonas is rated 4.8 based on 205,929 reviews