Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,455 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,455 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 18th June 2025

5906

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The online order process was good but the delivery was awful. I paid for next day delivery postage and never received my order. I had to call Oliver Bonas customer service twice after waiting for more than two weeks for my order. They use Evri as courier service. Appalling service. The first customer service I spoke to was unpleasant and didnt show any sympathy to the inconvenience that this has caused. I will never purchase anything from Oliver bonas online again”

Helpful Report

Posted 1 year ago

“My order never arrived and they couldn't replace it as the product was out of stock in all the stores.”

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Posted 1 year ago

“Experience was good”

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Posted 1 year ago

“I never received my order !! In spite of Evri sending me 8 messages to say it was ready to collect from my chosen store it wasn’t actually there . Eventually after many messages to Oliver Bonas I received a refund. Very disappointing”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you never received your order, this is not the usual delivery service we aim for at all and we can understand how frustrating this must have been for you. We are pleased to hear this got resolved with our customer services team but if you need any further help, please do not hesitate to get back in touch again. Thank you, Team OB

Posted 1 year ago

“I never received the package and tried to contact customer service and didn't get a reply. Pretty poor service”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have not received your parcel and you did not receive any response from our customer service team, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team by opening a live chat or calling them in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Experience online and in store OK. My problem us spending £70 on a Top that pulls really bad. I was on a special outing and it spoilt my night as I had to hide the pulls in my top that happened as soon as I took my jacket off. Will I shop again at Oliver Bonas . NO”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your top had some pulls in it and it ruined your night, this is not the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Hi, this was not delivered to me....”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have not received your order, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Really disappointing I live in Kent my mother lives in Norfolk, I ordered a few bits as a Mother’s Day gift to be delivered directly to her.. unfortunately they use Evri.. it was delivered to another address infact chucked over a really high price all by the looks of the picture! Didn’t get any where with company or courier!!”

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Posted 1 year ago

“Atrocious. I ordered five items for birthday presents for my sister and niece. They did not arrive. I emailed you and you said they were lost. You said you would send replacements with express delivery. They did not arrive. I complained. You declared these lost too and refunded me. I missed my sister's birthday. I will never order from you again. You have permanently lost a customer and I will advise friends in future to order from John Lewis instead. Do you read reviews?”

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Posted 1 year ago

“I soo wanted this bag so treated myself but after two uses the metallic started coming away from the handles. I reluctantly sent it back as i loved it. First otem i have ever had to return”

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Posted 1 year ago

“This was not my purchase, I have not ordered anything off your site”

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(Brighton) - Posted 1 year ago

“Fine, but I still haven’t received my item! The store that I ordered my parcel to for collection sent it back early and Evri have been promising to redeliver since.”

Helpful Report

Posted 1 year ago

Hi Simona, We are sorry to hear that you have yet to receive your parcel. We completely understand your frustration. Please pop us an email at: askus@oliverbonas.com and the team would be happy to help you resolve this. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“The wrong bulb was sent to me and I have sent multiple complaints and not received anything back”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you received the wrong bulb and not had a response for us. Please pop us an email at : askus@oliverbonas.com and the team would be happy to resolve this for you swiftly. Have a good day, Team OB

Posted 1 year ago

“Unfortunately my delivery never arrived and I had to cancel my order. Evri were the fault here not Oliver Bonas.”

Helpful Report

Posted 1 year ago

“Not good staff aren’t helpful and manager was distrusting”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear about your experience in store. This is dissapointing and not the service we strive for. Please pop us an email at: askus@oliverbonas.com, sharing a few more details about your experience. The team will then look into this further for you. Have a good day and speak soon, Team OB

Posted 1 year ago

“Easy to use website.”

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Posted 1 year ago

“Easy online. Bad had though. Cheap looking and the visor didn’t sit right. Had a crease in and was puckered. Really disappointed”

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Posted 1 year ago

“Normal website”

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Posted 1 year ago

“Ordered a number of items for a gift which never arrived.”

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Posted 1 year ago

Hi there, We are very sorry to hear that the items you ordered meant as a gift never arrived, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Sadly I still haven’t received my order. I have emailed to ask where it is, but I haven’t had a response.”

Helpful Report

Posted 1 year ago

Hi there, We are very sorry to hear that you haven't received your order or a response from us, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below by calling us or opening a live chat and we can get that resolved for you right away. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 199,455 reviews