Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,483 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 18th June 2025

5906

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zero score. Glasses had bubbles, chips and dust blown into glass. OB were unable to replace as they ran out of stock.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that your lovely glasses weren't up to the usual OB quality. Please do e-mail us with your details at askus@oliverbonas.com. We're more than happy to look into this for you. Thank you, Team OB

Posted 1 year ago

“Ordered item for Birthday present. Was lost by courier or OB after several days. Whole story sounded very shady. Paid extra for express shipping also. OB staff were helpful though and have been reimbursed eventually. Never really explained what happened.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry that you had trounle with your order but glad to hear that you have now been reimbursed. Please do e-mail us with your details at askus@oliverbonas.com if you have any more issues at all, we're more than happy to look into this for you. Thank you, Team OB

Posted 1 year ago

“I received an email for a purchase that I did not make. steffi.alexander@gmail.com. Please remove me from your database”

Helpful Report

(Chiswick) - Posted 1 year ago

Hi there, We are very sorry to hear that you received an email for a purchase that you didn't make, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Dress was too long so returned. Returned on 10.1 24 , no refund. Contacted online chat 25.1.24 and said to wait for 2 weeks. Still nothing. Have proof this was returned so very unhappy with customer service!!”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have not received a refund for your returned dress and you were unhappy with our service, this is disappointing to hear. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this further for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“The website is fine, it's the cardigan I'm really.unhappy with.”

Helpful Report

Posted 1 year ago

“I ordered this gift with extra cost for delivery in time for my firiend's birthday on 30 Dec. Despite confirmation of the order and receipt by Evri there was an issue (still not sure what) and the present was never received and neither was my full refund (except for the speedy delivery charge) as requested twice. Very disaapointed.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that you have had trouble with your OB order. We're more than happy to help, please e-mail us at askus@oliverbonas.com. Thank you, Team OB

Posted 1 year ago

“Visited your Exeter store today. The stock looks lovely but the stores flow seems disjointed. However I waited at the till point for 5 minutes for a member of staff to notice me. One member of staff put stock out on an open display in direct sightline if the till during this time yet returned to chat with another member of staff away rather than serving. Another member of staff came over and did apologise for my wait but this level of service compared to the price point paid was bad. Surely a paying customer takes precedence over putting stock out!”

Helpful Report

(Exeter) - Posted 1 year ago

Hi there, We are sorry to hear about your recent experience in our Exeter store. We understand your disappointment, as this is not the service we strive for. We have passed this onto the area manager to look into. If you would like to reach out to us at: askus@oliverbonas.com and we can look into this further for you. Speak soon, Team OB

Posted 1 year ago

“I’m not sure why I’ve been asked to review this product as I didn’t ever receive it and after weeks of waiting, to add insult to injury I had to send a copy of my bank statement to prove I’d paid for it. The whole process was ridiculous. I ordered from Amazon and it arrived the next day! Won’t bother buying from here again, too much hassle.”

Helpful Report

Posted 1 year ago

“My online experience was good”

Helpful Report

Posted 1 year ago

“My purchase was never delivered”

Helpful Report

Posted 1 year ago

Hi there, We are very sorry to hear that your purchase was not delivered, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“I never received these items. I was very disappointed but I did get a refund after I contacted Oliver Bonas.”

Helpful Report

Posted 1 year ago

“First one was damaged, second one was damaged had to just get a refund in the end Not good quality for the price”

Helpful Report

Posted 1 year ago

“Brought for a friends birthday. Only to be emailed the day before delivery that it was out of stock even though already paid and ordered all online . Friend never got her birthday present .”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that the item went out of stock and your friend did not receive their birthday present, this is disappointing and not the service we'd like our customers to have at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“One came broken”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your item arrived broken, this is not the usual service we aim for at all. Please kindly contact our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Terrible experience. Purchased this mug as a Christmas present for my wife. Was notified of a delivery date and then unexpectedly was told that the item was out of stock leaving me no time to sort another present.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that the mug you purchased for your Wife for Christmas went out of stock. Please kindly contact our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Team OB

Posted 1 year ago

“The advisor was lovely but one of the tops was reduced to 25.00 and I was charged 30.00 and didnt realise it until I was home and I had no time to go back to store as it was for a birthday present today but item was clearly marked 25.00”

Helpful Report

(Belfast) - Posted 1 year ago

Hi there, We are sorry to hear that you were charged too much for your top in store, this is not the usual service we aim for at all. Please kindly contact our customer services team in the link below and we will be happy to look into this for you without you having to return to a store. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Took me three attempts to receive this item, the first it was lost in transit, the second was in store but they were out of stock and the third they finally arrived but one of the glasses was broken.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you had some issues with your delivery and the third replacement arrived damaged, this is disappointing and not the usual service we aim for. Please kindly contact our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Looked fabulous in the photo but arrived so tangled that I couldn’t use it as the gift it was intended for, so couldn’t really vouch for what the necklace is actually like.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order arrived tangled. This is dissapointing and not the condition we expect our orders to arrive in. So that we can look into this for you, please could you pop us an email at: askus@oliverbonas.com and the team can resolve this. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Unfortunately this order was placed well in time for Christmas but then just went missing…with no proactive communication from OB. I had to chase it up; in the end the original order was cancelled and re-delivered but arrived well after Christmas.”

Helpful Report

Posted 1 year ago

“Still haven’t received it. It’s been 3 1/2 weeks.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that there has been a delay with your order, this is dissapointing. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com and the team can locate your order. Speak soon, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 199,483 reviews