Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,714 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,714 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 26th August 2025

5940

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“So very small you wouldn’t be able to see a photo inside! The green also looked a gold colour.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Katie. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“i have still not received my 12days now”

Helpful Report

Posted 4 years ago

Hi there Kathy, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“From 2 orders including 7 items i only received 3 items. All the others, i am told are now out of stock. As this was two separate orders i can't imagine im the only one this has happened to. Im very disappointed as these were presents and i am unable to replace them now. Absolutely gutted and dont think you should be allowed to order, pay for and wait for items that are out of stock. Very unorganised and unfair. Doesn't give me much confidence to order again.”

Helpful Report

Posted 4 years ago

Thanks for the feedback. Sadly due to the volume of orders we've been receiving recently, some of our products are out of stock by the time they are picked. Really sorry about this, Team OB

Posted 4 years ago

“Disappointing. Issues with both items that I ordered.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Hasn’t arrived!”

Helpful Report

Posted 4 years ago

Hi there, so sorry to hear your order hasn't arrived can you kindly contact our customer service team to have a look into your order at askus@oliverbonas.com

Posted 4 years ago

“Can't wait to review this item.... Unfortunately I haven't received it yet!”

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Posted 4 years ago

“Haven't received my order yet”

Helpful Report

Posted 4 years ago

Hi Patricia, so sorry to hear you haven't received your order, please can you pop our customer service team a message to look into this further. Thank you, Team OB

Posted 4 years ago

“Very very poor I never received my order and as it was a gift card I used to buy it never got a refund so no bag and no refund rubbish would not order from OB again”

Helpful Report

Posted 4 years ago

Hi Sarah, sorry to hear you didn't receive your order and have issues with your refund, please can you contact our customer service team at askus@oliverbonas.com to look into this further. Thank you, Team OB

Posted 4 years ago

“I placed this order & was confirmed in Dec 2019, order was never processed 🤷🏽‍♀️”

Helpful Report

Posted 4 years ago

Hi Ros, so sorry to hear this happened, please can you contact our customers service team at askus@oliverbonas.com or call and they can look into this further. Thank you, Team OB

Posted 4 years ago

“Good afternoon, I would love to give a positive review as i absolutely love Oliver Bonas. But unfortunately this gift for a friends birthday has already broken. The Handle has fallen off the jigger and can no longer sit on the stand. Thankyou”

Helpful Report

Posted 4 years ago

Hi Hayley, Oh no! Please email askus@oliverbonas.com your order number and a picture of the damaged item and one of our customer service team will be sure to pick this us and help sort out a replacement or refund for you.Thanks, Team OB

Posted 4 years ago

“I purchased this product online and I never received the item but Oliver Bonas took my money for it.”

Helpful Report

Posted 4 years ago

Hi Caroline, We are so sorry you made an order with us and it never arrived with you. Please drop us an email at askus@oliverbonas.com so we can look into resolving this for you. Thanks, Team OB

Posted 4 years ago

“Paid for 2 items and never received. Nor did I get a refund. Very bad service.”

Helpful Report

Posted 4 years ago

Hi Aime, We are so sorry your order never arrived with you. Please send an email to askus@oliverbonas.com so we can arrange a reorder or a refund for the missing item. Team OB

Posted 4 years ago

“Completely the wrong thing; I wanted a simple page-per-day A6 pocket diary. I’ve got a page-per-week booklet with a load of environmental content I already know. Am returning the original to OB.”

Helpful Report

Posted 4 years ago

Hi Brian, We're so sorry to hear there has been a mix up with your order, if you would like to get in touch with our customer service team by emailing askus@oliverbonas.com or giving them a call on 020 8059 2414 they would be happy to get this resolved for you. Thanks, Team OB.

Posted 4 years ago

“I would love to review this product properly but as it still hasn’t arrived after a decent time and after the promised date. I can’t. I’m cross about the lack of communication and the appalling service. Don’t bother with this company”

Helpful Report

Posted 4 years ago

Hi Jules, We're so sorry to hear there has been a mix up with your order, if you would like to get in touch with our customer service team by emailing askus@oliverbonas.com or giving them a call on 020 8059 2414 they would be happy to get this resolved for you. Thanks, Team OB.

Posted 4 years ago

“I have never received this. It was so long ago I had forgotten about it it. I will follow up now”

Helpful Report

Posted 4 years ago

Hi Anna, We're so sorry to hear you haven't received your order just yet, if you'd like to get in touch with our customer service team by emailing askus@oliverbonas.com or give them a call on 020 8059 2414, they can look into this for you. Thanks, Team OB.

Posted 4 years ago

“I ordered two of these books and both arrived in poor condition. I have written to Oliver Bonas to highlight this, but have yet to receive a response.”

Helpful Report

Posted 4 years ago

Hi Maeve, We're so sorry to hear your books arrived in poor condition, our customer service team should be able to resolve this for you, they're just stretched a little thin at the moment, if you would like to give us a call on 020 8059 2414 we can try and rectify this for you. Thanks, Team OB

Posted 4 years ago

“I ordered this item, but I did not receive them with the rest of the order. Could I please either have a refund or delivery of the ear studs.”

Helpful Report

Posted 4 years ago

Hi Ranjeeta, Sorry to hear you haven't received your full order just yet, if you'd like to send our customer service team an email on askus@oliverbonas.com or call us on 020 8059 2414 and our team would be happy to look into this for you. Thanks, Team OB.

Posted 4 years ago

“I havent received it and customer service haven't responded and yet I'm asked to write a review...!”

Helpful Report

Posted 4 years ago

Hi there Leanne, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“The back of the earrings arrived bent backwards, potentially due to the way they were packaged.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Sarah. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Bought a gift card online as a gift and was shocked at how large the box was that it was delivered in. No need for it.”

Helpful Report

Posted 4 years ago

Really sorry to hear this. Please do email us at askus@oliverbonas.com with pictures and we'll get this fed back to our fulfillment team as this isn't on. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,714 reviews