Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,700 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,700 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 26th August 2025

5939

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Whilst delivery, packaging and returns process were excellent, the quality of the products were not. I love the designs of Oliver Bonas jewellery but it is very poor quality. I have had necklaces in the past from OB which I love but they always break. Even buying it in the sale at rock bottom prices is not worth it. I have now learnt my lesson! I ordered 2 necklaces. One I was going to keep as it was only £6 and nice, but I wore it for 3 hours and it just broke and fell off my neck. The other necklace looked very nice but was very poorly made - jagged in an unfinished rather than a deliberate way and would catch on things, so after initially thinking I would keep that, it went back with the broken necklace. The return was easy and refund was paid very quickly.”

Helpful Report

Posted 4 years ago

Hi there Charlotte, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Poor quality arrived damaged”

Helpful Report

Posted 4 years ago

Really sorry to hear to hear this Elyse. Please do get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“I still haven’t received them”

Helpful Report

Posted 4 years ago

Hi there Emma, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Absolutely appalling customer service. I ordered a product 28 days ago and it has been stuck in tracking for 25 of those days. Twice now I've contacted Oliver Bonas for a refund or additional information and have been provided with essentially nothing. The agents I have spoken to have tried to blame covid and brexit for the issues presented, however having ordered other items from all over the world in the time I have been waiting for this, I have had no other such problems. Absolutely furious at this company refusal to return my funds for a product that looks like it will never arrive. STRONGLY advise against shopping with this company.”

Helpful Report

Posted 4 years ago

Hi There, We are so sorry your order was delayed in getting to you. I will be sure to pass on your feedback to the management team but assure you we would always do what we can to help. Please drop us an email at askus@oliverbonas.com and if you would like to speak to a higher member of this team, we can arrange this for you. Thanks, Team OB

Posted 4 years ago

“Speedy deliver of either wrong or misleading items.”

Helpful Report

Posted 4 years ago

Hi there Kelly-Ann, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our jewellery team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I still havn't received this item”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I still haven't received my order and expect it should have arrived by now given I've received a review email so unfortunately this service is quite poor.”

Helpful Report

Posted 4 years ago

Hi there Nicole, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Not responsive to emails. Had to call customer services to receive a response”

Helpful Report

Posted 4 years ago

Sorry for the lack of response but we are extremely busy at the moment. Thanks, Team OB

Posted 4 years ago

“I ordered this 9 days ago and was asked to write a review yesterday. My order still hasn't arrived. No responses from Oliver Bonas when I query just a canned reply. Other companies have delivered to me days after the OB order. I doubt I ll order again from this company as my questions about where the order is go unanswered.”

Helpful Report

Posted 4 years ago

Hi Sharon, We are so sorry your order is still not with you. Unfortunately, some of our international orders are taking longer to reach our customers because of COVID and Brexit. Please feel free to get back in touch with our customer service team so we can give you an update on your tracking. Thanks, Team OB

Posted 4 years ago

“A week wearing the bracelet and I have already lost the stone.”

Helpful Report

Posted 4 years ago

Hi Laire, We are so sorry the stone has fallen out so soon. Please contact askus@oliverbonas.com with your order number and a picture of the bracelet so we can get this looked into for you. Thanks, Team OB

Posted 4 years ago

“Haven’t received this item!!! How am I supposed to review?”

Helpful Report

Posted 4 years ago

Hi there Stevie, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Returned gift box and contents as gift box arrived bashed. Outside box was also bashed so might like to take this up with Hermes. Returned earrings and gift box on 18:1.21 and have not heard if you have received them as yet.”

Helpful Report

Posted 4 years ago

Sorry from the get go about this. Please do email our customer service team as askus@oliverbonas.com, and they can track the return for you. Thanks, Team OB

Posted 4 years ago

“Teacup arrived smashed, after speaking to an advisor I was told it would be immediately resolved as they were for a gift, however after 24 hours I was handed over to another advisor who informed me they didn’t have the correct colour replacement for the broken cup, yet when I checked online there was seven sets available. I had to ask for new cups to be shipped and was told if that was the case I would have to travel myself to a post office to ship back the original broken set after they had seen proof they arrived smashed, during a lockdown. Really disappointing service.”

Helpful Report

Posted 4 years ago

This isn't the service we expect so I can only apologise for the mix up and trouble. If the set is broken, we wouldn't normally ask for it to be sent back, regardless if the replacement was a different item. As long as have pictures this should be fine. Thank you, Team OB

Posted 4 years ago

“Have not received it yet ???”

Helpful Report

Posted 4 years ago

Hi there Ann, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Two occasions I ordered and paid for this lamp never received The 1 star is customer service and money refunded promptly”

Helpful Report

Posted 4 years ago

Really sorry for all the trouble you've had with us Jacqueline. We will be raising this with our courier and fulfillment teams. Thank you, Team BOB

Posted 4 years ago

“Terrible!! When i ordered it (along with about 8 other items) it said ‘ in stock’ i paid and then week later get email almost all my order suddenly ‘out of stock’. Annoyed i wasted my time browsing picking things out. Oliver Bonas - Time waster. Won’t do it again!!”

Helpful Report

Posted 4 years ago

We are really sorry about this. Due to the volume of orders we've been receiving recently, a lot of our products have been in out of stock by the time they are picked. We're hoping to get this resolved as soon as possible. Thank you, Team OB

Posted 4 years ago

“I ordered many items from the sale - later after I had paid I was informed that the majority were no longer available. There was no indication of this on the web page - is this a way of getting cash in before refunding the money you owe me.? This was the first and last time I have shopped with Oliver Bonas”

Helpful Report

Posted 4 years ago

“Never received products”

Helpful Report

Posted 4 years ago

Hi there Emily, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Ordered this on next day delivery but it never arrived as was never dispatched to courier Have emailed them and had no response”

Helpful Report

Posted 4 years ago

Hi there Isabella, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Ordered and then emailed to say not available. Happened to most of my order sadly”

Helpful Report

Posted 4 years ago

We are really sorry about this. Due to the volume of orders we've been receiving recently, a lot of our products have been in out of stock by the time they picked. We're hoping to get this resolved as soon as possible. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,700 reviews