Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,714 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,714 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 26th August 2025

5940

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Waste of time ordering these- ordered before Xmas as a gift. Website stated order in so many hours to receive before Xmas- which I did. Arrived on 29th December. Now have the faff of returning them and somebody was a gift down! First and last time trusting Oliver Bonas online service.”

Helpful Report

Posted 4 years ago

Sorry to hear this Syan. Sadly over the Christmas period, our warehouse and courier teams were stretched very thin, so a couple of orders did fall through the net. We're really sorry. Thank you, Team OB

Posted 4 years ago

“First plant arrived smashed to pieces.Took so long to get through on the phone but eventually did. Reordered pot and second one arrived smashed. Wouldn’t bother again”

Helpful Report

Posted 4 years ago

This isn't what we expect from our deliveries sorry about this Alison. We'll raise this with our fulfillment team and mark this as a lack of packaging. Thank you, Team OB

Posted 4 years ago

“Disappointed with all 3 games I bought.”

Helpful Report

Posted 4 years ago

Sorry about this Wayne. We will raise this with our supplier so this can be looked into. Thanks, Team OB

Posted 4 years ago

“I spent time searching online to buy this from an Irish company, firstly to support Irish and also to avoid any hassle with Brexit and postage. Despite this it's been 2 weeks with no movement on my package and no response from customer service. I won't be bothering with OB again. I could have gotten the same product cheaper from a co.uk company and would have had to wait for the delayed postage anyway. So I paid extra for absolutely no reason.”

Helpful Report

Posted 4 years ago

Hi there Niamh, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. Sadly due to recent custom clearance changes and with the pandemic, deliveries to Ireland are severely impacted. Thank you, Team OB

Posted 4 years ago

“Still chasing it. Never received it....ordered in November”

Helpful Report

Posted 4 years ago

Hi there Catherine, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Very dissatisfied with Oliver Bonas online service. My order was cancelled and only 2 item s received. Disappointing”

Helpful Report

Posted 4 years ago

Sorry to hear this. Sadly at the moment due to the volume of orders we've been receiving, some of our products have been out of stock by the time they are picked. We're hoping to get this resolved very shortly. Thank you, Team OB

Posted 4 years ago

“Package has not been received”

Helpful Report

Posted 4 years ago

Hi there Ellis, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Disappointing, after taking the item out of the box I can see it had already been opened and smelt off, as it has been made with natural products it doesn’t last long after opening... very disappointing to receive.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Gemma. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Difficult to review as I have not yet received it!”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“It has never arrived!!”

Helpful Report

Posted 4 years ago

Hi there Mary, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Belt is useless doesn't fit into any of the loops on my jeans or trousers. I got it.through one and the belt ripped and has unravelled”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Rosie. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Haven’t received my order yet. But will be happy to review once I receive it.”

Helpful Report

Posted 4 years ago

Hi there Esther, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I bought this as a gift along with a gift box. It arrived already in the gift box which I couldn’t open without damaging so I have no idea what is in the gift box. Very disappointing.”

Helpful Report

Posted 4 years ago

Hi Mandy, when you choose our gift wrapping service, your items will sadly be packaged and wrapped as requested. Thank you, Team OB

Posted 4 years ago

“I don’t enjoy writing negative reviews but as OB have asked me to review this even though they know I’m not happy with the product I will do just that. I was really disappointed with this product, I had bought two a few months ago which were of high quality however this one varies significantly from the photo in both size and colour. Not the usual OB standard unfortunately.”

Helpful Report

Posted 4 years ago

We are really sorry to see this Abigail. We will be raising this with our supplier as the general look and colour does seem very different. Thank you, Team OB

Posted 4 years ago

“I am unable to write a review as I did not receive this item. I placed an order, which was accepted and was later sent an email that this item....and 15 others that I had ordered were out of stock and was advised of a refund within 5 day. Very disappointed but this poor service.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Diane. This is very strange but if we can get this looked into, please email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“I have not received my gloves and it has been almost 2 weeks”

Helpful Report

Posted 4 years ago

Hi there Maureen, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I still have not received this item and you are asking for a review?”

Helpful Report

Posted 4 years ago

Hi there Susan, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I returned this item as I wasn’t happy with the look and quality”

Helpful Report

Posted 4 years ago

Hi there Sue, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I never received this item despite paying for it and getting a delivery note.”

Helpful Report

Posted 4 years ago

Hi there Anna, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Did not receive item.”

Helpful Report

Posted 4 years ago

Hi there Laura, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,714 reviews