Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,662 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This order never arrived - lost between your warehouse and Hermes courier!!”

Helpful Report

Posted 4 years ago

Hi there, really sorry to hear this. Please get in touch with our customer service team at askus@oliverbonas.com and they can look into this. Thank you, Team OB

Posted 4 years ago

“I haven’t received the star and moon earings”

Helpful Report

Posted 4 years ago

Really sorry to hear this Sheena. Please do get in touch with our customer service team at askus@oliverbonas.com, as we sadly can't look into this on reviews. Thank you, Team OB

Posted 4 years ago

“Not worth £65. Sent it straight back.”

Helpful Report

Posted 4 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. Please get in touch with us at askus@oliverbonas.com if we can be anymore help. Thank you. Team OB

Posted 4 years ago

“Was charged twice for items. Because of email receipt only managed to check when I got home. Simply unacceptable.”

Helpful Report

(Tottenham Court Road) - Posted 4 years ago

“Unfortunately my order has been mislaid and I have been waiting for 3 weeks now for it to be resolved”

Helpful Report

Posted 4 years ago

Hi Margery, Please do email our customer service team at askus@oliverbonas.com and they can look into this for you. Thank you, Team OB

Posted 4 years ago

“These are terrible, the parts are just slotted together & came apart within about 3 wears.”

Helpful Report

Posted 4 years ago

So sorry to hear this, it definitely isn't the quality we expect of our OB products. Please pop us an email at askus@oliverbonas.com so we can look into this for you. Team OB

Posted 4 years ago

“Bracelet is ridiculously small & this should have been stated on the item description ! only suitable for a small child”

Helpful Report

Posted 4 years ago

Hi there Beverley, thanks for popping us over feedback. We will feed this back to our jewellery team. If you need any help returning the bracelet, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“The dress had a hole which I noticed on first wear.”

Helpful Report

Posted 4 years ago

So sorry to hear your dress had a hole Shereen, we understand this must be disappointing for you. Please pop us an email and we can get this sorted for you. Team OB

Posted 4 years ago

“Gift box definitely not worth the money.. very disappointed.”

Helpful Report

Posted 4 years ago

Hi Paul, sorry to hear you were unhappy with our gift box, your feedback is really appreciated and we will get it passed over to our fulfillment team right away. Team OB

Posted 4 years ago

“Wasn’t happy with it as it lost its colour very quickly .”

Helpful Report

Posted 4 years ago

Hi Paula, so sorry to hear your item lost its colour, we understand this must be disappointing for you. If you get into contact with our customer service team at askus@oliverbonas.com we can get this sorted. Team OB

Posted 4 years ago

“I have not yet received my purchase, and I am concerned about the length of time it’s taking I’m sure I will love my purchase if I ever receive it.”

Helpful Report

Posted 4 years ago

“I never received the item so cannot comment. Extremely disappointing as when I tried to re order my size was out of stock.”

Helpful Report

Posted 4 years ago

“I ordered online for collection expecting item to be in store within 3 days which is poor by comparison to competitors. The item didn't arrive on the date expected and as it was a birthday gift was no longer required. To be fair the staff in store could not have been more friendly or helpful. The item eventually arrived in store a week after it was supposed to be. Very disappointing.”

Helpful Report

Posted 4 years ago

Really sorry to hear this. Normally, our orders are in store the day after dispatch but sadly at the moment, we've had a couple of teething issues with our new website and order allocation. We are improving this as we speak. Thank you, Team OB

Posted 4 years ago

“Terrible experience i have ever had in online shopping. I placed an order but this earinsmgs were not delivered. I called customer service and heard that the item is out of stock and thats why i did not received even though i paid for it. So.... bad experience....”

Helpful Report

Posted 4 years ago

Really sorry to hear this Yeonjoo. Sadly, due to the volume of orders we've been receiving, sometimes our items are out of stock when our team go to pick them. We're looking to improve this in the future. Thank you, Team OB

Posted 4 years ago

“The “New” diffuser we received was a used return.”

Helpful Report

Posted 4 years ago

This is something we need to look into, we're so sorry to hear this Victoria. Please do get in touch with us at askus@oliverbonas.com and we can have a look into this. Thank you, Team OB

Posted 4 years ago

“Huge!!! Not as expected. Promptly returned.”

Helpful Report

Posted 4 years ago

Hi there Susan, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“So the first pair I received arrived broken with a piece missing very annoying. Oliver Bonus promised a next day delivery as they were for a special occasion the next day sadly they didn't arrive. Let down by warehouse on both occasions firstly by packing a broken set with missing part, secondly failing to see next day delivery was selected for replacement pair. I wasn't going to bother but they offered me a £5 gift card so I reordered. They are nice earrings, look better in real life but the hassle and incompetence of warehouse has put me off as it is the first time I have used Oliver Bonas.”

Helpful Report

Posted 4 years ago

Hi Tracey, I'm so sorry to hear the delivery service you've experienced, if you could kindly email our customer service team at askus@oliverbonas.com and our team can look into this for you further. Best, Team OB

Posted 4 years ago

“Products lovely, but customer service very poor. Returning items no one responds, and still no refund after 10 days. Very poor service”

Helpful Report

Posted 4 years ago

Hi Amy, really sorry to hear this. Sadly we are not able to find an email from you, are you able to pop us one at askus@oliverbonas.com, and we will look into this for you. Team OB

Posted 4 years ago

“Discoloured after a week and is now unwearable unfortunately”

Helpful Report

Posted 4 years ago

Hi Annabelle, so sorry to hear your item discoloured, if you could kindly pop our customer service team an email to look into this further at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Ordering delivery and communication all great. Products a bit shoddy, nice looking for a while.”

Helpful Report

Posted 4 years ago

So sorry to hear this Lydia, please do get in contact with us at askus@oliverbonas.com so we can get this looked into. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,662 reviews