Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,662 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I always had a positive experience with Oliver Bonas. However, this last purchase was a complete disappointment. Considering the price, I was expecting that my purchase would last longer than 3 weeks.”

Helpful Report

Posted 3 years ago

Hi Raquel, sorry to hear this- please email askus@oliverbonas.com and we can look into it further for you. Thanks Team OB

Posted 3 years ago

“Seriously overpriced and pretentious with really really bad staff. It's quite shocking how self absorbed they are. Definitely prefer to buy online instead of instore to avoid such unpleasantness. No style, no substance, just hugely inflated prices that are not competitive with the rest of the market. The dress I'd asked the shop assistant to order for me was not even the correct dress. Well done. Great customer service... What a waste of time. Shame”

Helpful Report

Posted 3 years ago

So sorry to hear you had this experience ordering with us, your feedback is really important and we would like to get this looked into right away. If you could contact us at askus@oliverbonas.com we will be able to get back to you. Team OB

Posted 3 years ago

“I still haven’t received it so unable to review properly”

Helpful Report

Posted 4 years ago

We're so sorry to hear this Amelia. Please get in touch with our customer service team at askus@oliverbonas.com and they can follow this up. We can't help on here, Team OB

Posted 4 years ago

“Nice things and always good service in store.”

Helpful Report

Posted 4 years ago

Thank you! Team OB

Posted 4 years ago

“I ordered a bag which arrived covered in single-use plastic sheets… I find it shocking that a brand like Oliver Bonas is still using highly polluting material when it is completely unnecessary.”

Helpful Report

Posted 4 years ago

Thank you for the feedback Sophie. The design and buying teams are working to reduce plastic packaging on products wherever they can. Our online order packages are now as plastic-free as possible. We use paper void filler and all our mailout bags and boxes are now fully recyclable and made from recycled paper or cardboard. We are always looking to improve so this feedback is very helpful, but please see what we do on the link - https://www.oliverbonas.com/about-us/be-kind/environment. Team OB

Posted 4 years ago

“Loved the bag, it’s a great size BUT it broke on the second use. The magnet clip slip down to the bottom of the bag so now the clasp doesn’t close. I tried to call the helpline to discuss but I was told it could only be dealt with over email. Very frustrating.”

Helpful Report

Posted 4 years ago

“No comment”

Helpful Report

Posted 4 years ago

Thanks Jo for the feedback. We would like to help with this but we do need a bit more than a rating. Please email us at askus@oliverbonas.com and we can get this looked into. Thank you, Team OB

Posted 4 years ago

“I didnt get my order yet. 4!!!!weekes passed. I am very upset”

Helpful Report

Posted 4 years ago

Hi Esti, sorry to hear this but can you please email our customer service team at askus@oliverbonas.com. They'll be able to look into this for you. Thanks, Team OB

Posted 4 years ago

“I asked for a refund, as I asked for next day delivery two weeks after the birthday it arrived. Have rejected the couriers 3 times now with the same parcel, will definitely NOT order with you again”

Helpful Report

Posted 4 years ago

Hi there Heather, we're so sorry from the get go with this. Please do get in touch with us at askus@oliverbonas.com if we can get this followed up. Thanks, Team OB

Posted 4 years ago

“Package arrived in a poor state. Clearly a previous return and no real effort to package carefully or nicely for new customer. Unfortunately post office have lost package on return. Still waiting :(”

Helpful Report

Posted 4 years ago

Hi Russell, we are so sorry to hear this happened, this definitely isn't the service we expect for you and we completely understand your disappointment. We can see you have since spoken to our customer service team by email who are sorting this for you. Team OB

Posted 4 years ago

“Now that Oliver Bonas is one off the few stores doing extremely well I think its customer care is lost. I returned an item by post and mistakenly put my saving book containing money in the parcel. When I informed OB about the situation I was sent an email greeting me with hey, no saving book found and the item I return as now been sold.”

Helpful Report

Posted 4 years ago

We're really disappointed to hear this Aramide. Our team has worked extremely hard especially over the covid period so we will get this looked into. Please do email us at askus@oliverbonas.com if we can get this followed up. Thank you, Team OB

Posted 4 years ago

“Very disappointed with this bag. It hasn't got any structure to it. Its very soft and floppy which doesn't look good when your wearing it ☹️”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Julie. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Very disappointed with the bag but love the hat.”

Helpful Report

Posted 4 years ago

Hi there, we're really sorry to see that the zip is broken on your bag. Please do get in touch with our customer service team at askus@oliverbonas.com and we can look into this for you. Thanks, Team OB

Posted 4 years ago

“Can't comment, as it never turned up”

Helpful Report

Posted 4 years ago

Hi there, we're really sorry to hear that your order hasn't arrived yet. Please do get in touch with our customer service team at askus@oliverbonas.com and we can look into this for you. Thanks, Team OB

Posted 4 years ago

“So disappointed with this dress it was creased dull colour uninspiring.”

Helpful Report

Posted 4 years ago

Hi there, we're really sorry to hear this. Please do get in touch with our customer service team at askus@oliverbonas.com and we can look into this for you. Thanks, Team OB

Posted 4 years ago

“Damaged goods”

Helpful Report

Posted 4 years ago

Sorry to hear this. Please get in touch with our customer service team at askus@oliverbonas.com. They'll be able to help you with this. Thanks, Team OB

Posted 4 years ago

“Very poorly designed and come out very easily. I lost mine after only a couple times of wearing it.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Ella. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Misleadinf Misleading advert- nice bracelet but Tiny - was a birthday gift for an adult- but more suitable for a small child- extremely disappointed 😔”

Helpful Report

Posted 4 years ago

Thanks Stephen for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“First time customer of clothing (purchased jewellery previously). Of the three items only one is of suitable quality. Very unpredictable so will not be purchasing again.”

Helpful Report

Posted 4 years ago

Thanks for the feedback. If we can be anymore help, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“It never turned up because you idiots use Hermes.”

Helpful Report

Posted 4 years ago

Hi Jamie, Please email us at askus@oliverbonas.com and we will get this looked into. Thanks, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,662 reviews