Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,662 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had been looking at these earrings for a little while and when I saw that they were on offer I decided to purchase them. So glad that I didn’t pay full price for them. They looked really cheap and the posts were very thick so did not fit into the ear comfortably. I will not wear them so this was a disappointing purchase for me!”

Helpful Report

Posted 4 years ago

We are sorry that the earrings weren't how you were expecting and we do appreciate your feedback. If we can help anymore, please email askus@oliverbonas.com Team OB

Posted 4 years ago

“These broke the first time I wore them. So sad.”

Helpful Report

Posted 4 years ago

“I'm very disappointed in these mugs...they really burn your hands if you have a hot drink in them ..like tea...they should have been insulated. The colour is lovely but I wouldn't recommend for hot drinks...the handle of one of them also came away which was very dangerous...so they went in the bin..sorry OB you need to do better”

Helpful Report

Posted 4 years ago

“item was for an exchange delivery is very very slow here we are 19th May and was supposed to be despatched on 12th May I find delivery of items unacceptable how much longer do i wait for delivery”

Helpful Report

Posted 4 years ago

Sorry for the delay but we are very busy at the moment Gwendoline. Our warehouse team are being stretched very thin so we are sadly still playing catch up. Thanks, Team OB

Posted 4 years ago

“Awful . Expected more from this shop. Do not recommend, earrings or shop. Will not buy anything from here again.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Bindy. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Why oh why can you not just give receipts? Why do I have to give my email address? This is an invasion of my privacy! To make matters worse the young assistance couldn't get my name right and I spent 10 minutes spelling out my email address! Very frustrating when you are in a hurry!”

Helpful Report

(Belfast Arthur Street) - Posted 4 years ago

Really sorry to hear this, but you do have an option to either have your receipt printed as normal, or have it emailed to you. We give the option in stores but please do get in touch with us at askus@oliverbonas.com if this wasn't the case. Thank you, Team OB

Posted 4 years ago

“Staff chatting when entered, could have done with some help but was not offered.”

Helpful Report

(Cheltenham) - Posted 4 years ago

Really sorry to hear this. Please do get in touch with us at askus@oliverbonas.com and we can get this looked into. Thank you, Team OB

Posted 4 years ago

“Both sets of earring were broken. The stem that goes through the ears had been snapped on one set and squashed to flat on the other set. Really disappointed, better packaging could have prevented this from happening. I won't be shopping with OB again.”

Helpful Report

Posted 4 years ago

Hi Rachel, sorry to hear this has happened, if you could pop an email to our customer service email askus@oliverbonas.com and they can look into this for you. Kind regards, Team OB.

Posted 4 years ago

“Awful quality, lasted about 1 month before the zips broke on both the main and front compartments. Asked for a refund and was told I had to have a replacement.”

Helpful Report

Posted 4 years ago

Hi, we do appreciate your feedback and pleased that customer services have helped further with a replacement. Team OB

Posted 4 years ago

“I was very disappointed with these earrings for the price paid (£32) I expected much better quality. They photograph well but in reality are very plasticky and cheap looking. I would not recommend.”

Helpful Report

Posted 4 years ago

“Really disappointed. Item was clearly not new.”

Helpful Report

Posted 4 years ago

“Sadly this dress was awful. It was like a crumpled rag for starters on delivery and nothing like a size 10- huge with billowing sleeves. So, so disappointing. Immediately returned.”

Helpful Report

Posted 4 years ago

Hi, oh goodness, we are sorry about this and thank you for your feedback its much appreciated. Team OB

Posted 4 years ago

“So excited when they arrive. After using a couple of times. One mug cracked. I contacted them. They said take a picture. It was impossible as mug was very narrow at top 🙁”

Helpful Report

Posted 4 years ago

Thanks for the feedback Marian. We're so sorry to hear this. Sadly in order for us to replace and feedback to our home and gift team, we do need photos and that way, we don't ask for you to return. Thank you, Team OB

Posted 4 years ago

“fine delivery wise”

Helpful Report

Posted 4 years ago

“Broke after only a few uses. Very disappointed”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Meredith. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Very pleased with the hair slide when it arrived but unfortunately only used it on 4 occasions before it broke, which given the price plus the postage I had paid was very disappointing. Will think twice before I order any more products from the company.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Margaret. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“(Necklace)The chain broke within two weeks of wearing . I repaired the first time with tieing the chain together with a little cotton , then it snapped in a complete different area. So within three weeks the chain broke in two places. I absolutely loved it, wore it everyday but took off for bed and bathing. Gutted it broke but I wont repurchase. (Earnings) I wear everyday no issue. A little flimsy but they were cheap”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Louise. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“I haven’t been able to wear these , too difficult for me to do up myself . I’ll have ask my daughter to help when I next see her .”

Helpful Report

Posted 4 years ago

Really sorry to hear this Melanie. if we can be any assistance, please do email us at askus@oliverbonas.com in the meantime. Thank you, Team OB

Posted 4 years ago

“Delivery was good”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Katherine. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“I have had no response to my returned item due to breakage in transit.”

Helpful Report

Posted 4 years ago

Hiya, so sorry to hear your item was damaged in transit, we understand this must be disappointing. Sadly we are not able to find an email from you, can you please send this over to askus@oliverbonas.com and we can get your order sorted? Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,662 reviews