Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,662 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very disappointed by the clasp, which isn’t attached very well and feels as thought it will pull off at any moment. Only used my bag once.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Janine. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Item. It received?????”

Helpful Report

Posted 4 years ago

Hi there Lucianne, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please email us at askus@oliverbonas.com, and they can get this looked into. Thank you, Team OB

Posted 4 years ago

“Every glass was marked, very poorly made.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Jayne. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I recently bought two sets of earings and bracelets. Like the designs, but they look cheap, definitely not worth the money. Won't do it again.”

Helpful Report

Posted 4 years ago

Thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Hi, love this bag but 2 days after I received it, one side of the handle stitching completely perished and the handle broke away entirely. I contacted customer services who refunded me the cost and I’ve been able to fix the bag myself but it made me question a quality brand I’ve always loved.. hopefully this was an isolated incident! 🙂”

Helpful Report

Posted 4 years ago

Really sorry to see this Nicola, but we're glad customer services have been able to refund you for this. We will forward this to home and gift now. Thank you, Team OB

Posted 4 years ago

“I ordered a gift card & was extremely disappointed to see it was delivered in a huge box with lots of excess packaging. The gift card was tiny (smaller than a normal credit card ) and in a cheap clear envelope. Not at all what you would expect. Very disappointed”

Helpful Report

Posted 4 years ago

Hi there, we're so sorry to hear that you're disappointed with the gift card. We will be sure to pass your feedback on about this and about the packaging used to the relevant team. Thanks, Team OB

Posted 4 years ago

“So disappointed with this product. I put it in my study and it was ok for a few days. Then a couple of days ago, it leaked. All over my papers and on the floor. The door was properly closed and it was plugged in. So just a fault.”

Helpful Report

Posted 4 years ago

Hi there, we're so sorry to hear this. If you could get in touch with our customer services team via email at askus@oliverbonas.com and then we can look into this for you. Thanks, Team OB

Posted 4 years ago

“The most painful delivery process known to man or woman ..”

Helpful Report

Posted 4 years ago

Hi Clare, we're so sorry to to hear that you had difficulties with your delivery. We will be sure to pass your feedback on to the relevant team. Thanks, Team OB

Posted 4 years ago

“No shape bad stitching 15 pounds paid to much”

Helpful Report

Posted 4 years ago

Hi there, we're so sorry to hear this. If you could please get in touch with our customer service team at askus@oliverbonas.com and then we can look into this for you. Thanks, Team OB

Posted 4 years ago

“Can’t give any stars. I ordered an item on 26th June and a few days later you told me it was on its way. When it hadn’t arrived by 7th July I contacted your helpline by WhatsApp. I was asked if I wanted a refund or a replacement and I asked for a replacement. I still haven’t received my order. I will ask for a refund. Poor service.”

Helpful Report

Posted 4 years ago

Hi Kate, we're so sorry to hear that you still haven't received your order. If you could please get back in touch with us via whatsapp or on our email address which is askus@oliverbonas.com and we can look into this for you. Thanks Team OB

Posted 4 years ago

“Very disappointed as the earrings were both damaged when my daughter opened them for her birthday today. I have complained to Customer Services & have been assured you will send a replacement. The original was very poorly packaged so I hope the replacement will be delivered in good packaging. Thank you.”

Helpful Report

Posted 4 years ago

Hi Valerie, so sorry to hear your earrings arrived damaged for your daughter's birthday, we understand this must be disappointing. Do keep in contact with our customer service team so we know when the replacement arrives safely with you. Team OB

Posted 4 years ago

“Really difficult to fasten”

Helpful Report

Posted 4 years ago

So sorry to hear your earrings were difficult to fasten, this isn't what we expect of our products here at OB. If you contact us at askus@oliverbonas.com we can look into this. Team OB

Posted 4 years ago

“I'm really sorry but the dress was poor quality I was so disappointed 😞”

Helpful Report

Posted 4 years ago

So sorry to hear you were unhappy with the quality of your dress Julie, we can look into this right away. Just pop us an email at askus@oliverbonas.com and we can get back to you. Team OB

Posted 4 years ago

“I ordered this item in plenty of time for an event I was attending. I received an email advising it was ready for collection, however, when I went to collect, Store was closed with a note on the door advising this was due to 'unforeseen circumstances ' and would be closed for 3 days. There was a number for Head Office to call. The following day I received another email reminding me to collect my order! I telephoned Head Office and was informed they were not aware the Store was closed and to pick up my order when they reopened. Head Office did not ask my name, order number and were not interested when I advised that I would not receive my order in time for the event it was purchased for. When I eventually picked up my order the assistant at the Store was equally disinterested. Such a shame as I love the quality of Oliver Bonas clothes but definitely not a lover of Oliver Bonas Customer Service!”

Helpful Report

Posted 4 years ago

Hiya, so sorry to hear you have had this experience with us, this definitely isn't the service we expect for you and we completely understand your disappointment. Can you drop us an email at askus@oliverbonas.com so we can look into this further for you? Team OB

Posted 4 years ago

“These are on the large side and look more like a tea light than a glass. Looks quite cheap tbh”

Helpful Report

Posted 4 years ago

So sorry to hear the tea lights arent quite to your taste, your feedback is really important and we will get it passed to our home and gift team now. You can of course pop it back for a full refund if you would prefer to. Team OB

Posted 4 years ago

“Item not yet received!”

Helpful Report

Posted 4 years ago

Hi Patricia, Sorry about this but please get in touch with askus@oliverbonas.com, and they'll be able to look into this for you. Thanks, Team OB

Posted 4 years ago

“I thought the fabric of the dress I ordered was very poor quality at any price - but in fact the dress was not a cheap one.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Jill. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“I had waited a while for these earrings to come back into stock, but unfortunately the first time I wore them the back pin came off. I returned them and they refunded my money straight away. However I would not bother buying again.”

Helpful Report

Posted 4 years ago

Thanks for the feedback Jean. We are so sorry about this but we will pass this onto our jewellery team. Glad we've been able to process your return but we will get this looked into. Thank you, Team OB

Posted 4 years ago

“For the price I thought this skirt was poor quality compared to a very similar one I purchased from a supermarket.”

Helpful Report

Posted 4 years ago

Thank you for the feedback. We'll be sure to pass this onto our fashion team. Team OB

Posted 4 years ago

“Very much smaller than I thought... didn’t look good .. maybe I just got fat 👂”

Helpful Report

Posted 4 years ago

Hi Sue, really sorry to hear you were disappointed with your purchase, we will get your feedback passed on now. If we can help at all, pop us an email over at askus@oliverbonas.com. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,662 reviews