Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,662 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This product came with a missing earring. I sent it back using the barcode in the order. And have received no confirmation, communication or a refund.”

Helpful Report

Posted 4 years ago

Hiya Esen, thanks for getting in touch and we're so sorry about this. Please do get in touch with our customer service team at askus@oliverbonas.com, and they can look into this. Thank you, Team OB

Posted 4 years ago

“I am very upset as I never received them and am asked to review. It took trust to order from England and receive nothing.”

Helpful Report

Posted 4 years ago

Hi Tracey, sorry about this but you would need to email our customer service team at askus@oliverbonas.com so they can look into why it wasn't delivered. Thank you, Team OB

Posted 4 years ago

“I bought one of these along with two of the Bobble Blue & Clear Glass Watering Globe Medium and all three had a tiny hole! Despite being very well wrapped, one of the coloured polka dots had come off on each of them creating a hole and making them unusable... A shame as they are beautiful. I wouldn't recommend them as I think that this is a design fault.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Michelle. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you, Team OB

Posted 4 years ago

“Unfortunately the 1st bulb I ordered had an imperfection in the glass and the replacement bulb arrived broken. I returned this 2nd bulb but never received an acknowledgment or refund.”

Helpful Report

Posted 4 years ago

We're so sorry to hear this. Please do get in touch with us at askus@oliverbonas.com and we can have a look into this. Thank you, Team OB

Posted 4 years ago

“Broke after only two days of wearing.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Charlotte. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Very poor quality. Glad I didn't pay the regular price for this item.”

Helpful Report

Posted 4 years ago

Really sorry to hear this but thank you for the feedback. If we can get this looked into, please do pop an email over to askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“I wrote to you about this and you didn’t reply I sent you photos of the defects no reply”

Helpful Report

Posted 4 years ago

Hiya, so sorry to see your item has defects, we understand this must be disappointing for you. Sadly we are not able to find your email on our system, if you could get this sent over to askus@oliverbonas.com we can get this sorted for you. Team OB

Posted 4 years ago

“First set of tables delivered were faulty as the tables are meant to be gold but mine was silver and gold and so was the second redelivery. In the end I returned it and asked for a refund.”

Helpful Report

Posted 4 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our furniture team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Atrocious!!! I still have not received this item. I placed an order and it went missing with Hermes, the order was disputed again, however I have still not received anything even though the replacement was sent out on 28th May. Order number: 1002766673 Can I please have a refund. Very disappointing service, perhaps you should consider reviewing your delivery service because its clearly not working. Response: Goodness so sorry that you're having to through such bother with getting your order. I've just had a look into your new order and it seems there was a delay which is why it hasn't arrived with you. I'm really sorry about this, I've since created a webform with Hermes so that this can be investigated. I'll be in touch with you once they've got back to me - If you haven't heard from me by Friday please drop me an email so I can look into this again for you. I originally ordered the item on 17th May and so I don't think the above is adequate in a response as you have taken my money and I have nothing to show for it. I have been an OB customer for a long time and regularly purchased but this is terrible - I suggest you speak with Hermes about the dire service they are providing your customers.”

Helpful Report

Posted 4 years ago

“Wood came and it was a completely different shade than it was in the photo, looked like a dark mahogany wood.”

Helpful Report

Posted 4 years ago

Thanks for popping us over feedback Megan. We will raise this with our content team but please do contact us at askus@oliverbonas.com if we can get this looked into. Thank you, Team OB

Posted 4 years ago

“Terrible design, ear piece sits too high behind ear! Wouldnt pay the money again!”

Helpful Report

Posted 4 years ago

Hi Stevie, sorry to hear this- please can you email us in with some pictures at askus@oliverbonas.com and we can look into it further. Thanks Team OB

Posted 4 years ago

“I ordered online 2 pairs of silver earrings, saw them on the TV drama Keeping Faith. They arrived with the posts completely bent and hardly any weight in the earrings. I took both pairs back for a refund, no apology. Hugely disappointed as were for birthday gifts. Will never order online again”

Helpful Report

Posted 4 years ago

Really sorry to hear your earrings arrived in this condition, this isn't the OB quality we expect and we completely understand your disappointment. Please do email us at askus@oliverbonas.com and we can have a look into this. Thank you, Team OB

Posted 4 years ago

“Disappointing”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Tables arrived damaged. Still have them two weeks on, still waiting for them to be collected and replaced. Disappointed.”

Helpful Report

Posted 4 years ago

Really sorry to hear this. Please bear with our customer service team as they are being stretched very thin at the moment. Please do pop an email over to askus@oliverbonas.com to see if there's an update. Thank you, Team OB

Posted 4 years ago

“I normally buy cheap rings but was sick of them tarnishing, so decided to pay more and get some nice ones from Olivia Bonas. super disappointed that they tarnished so quickly despite the price”

Helpful Report

Posted 4 years ago

Hi Danielle, so sorry to hear the ring tarnished quickly, if you could kindly pop our customer service team an email to look into this further at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Ordered 3 things for my friends birthday but nothing arrived. Chased order. Apparently it had been returned to Oliver Bonas by courier (?why). When asked for products to be re-sent was told main product was out of stock. If I had not chased order I would have lost my money as no communication was sent to me. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Theresa, we're really sorry to hear about your recent delivery experience. We want to assure you we would have been in contact with you when your order arrived back with us to try and get this resolved for you. We will be sure to pass all of your feedback on. Thanks, Team OB

Posted 4 years ago

“I always have admired your products but after my disappointing purchase, I would be reticent to order again.”

Helpful Report

Posted 4 years ago

Sorry to hear this Joanne. If we can get this looked into, please do email us at askus@oliverbonas.com and we can have a look into this. Thank you, Team OB

Posted 4 years ago

“The neck lining was so tight, that the first time I tried to put it on, the circular part broke when it went over my head, leaving huge holes just underneath the turtle neck. Not great... I like to be able to get tops over my head!”

Helpful Report

Posted 4 years ago

Hi Lauren, thanks for getting in touch. We're so sorry to hear this. We don't expect this from our clothing so we will forward this to our fashion team. If we can get this looked into, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“Break very easily”

Helpful Report

Posted 4 years ago

Sorry to hear this. Please do get in touch with our customer service team at askus@oliverbonas.com, and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

“I HAVE NOT RECEIVED my order. Very poor delivery service! Lyn Johnson”

Helpful Report

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,662 reviews