Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,662 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The website is easy to navigate and the store is nicely presented.”

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Posted 5 months ago

“Easy site to work way around however faced website crashing multiple times whilst browsing,”

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Posted 5 months ago

“Really nice, vibrant colour, however size bit bigger than expected. Was expecting slightly better quality of the fabric.”

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Posted 5 months ago

“Easy to return item”

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Posted 5 months ago

“The dress is lovely but I bought the incorrect size twice because of misleading advice on the website about ordering bigger for the right ‘look’. You should just go for your normal size and possibly an 8 if you’re an 8-10. The size 6 model is bizarrely dressed in a size 14, hence my confusion! Gorgeous dress though, and really unusual colour combination.”

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Posted 5 months ago

“Living in ROI and was trying to purchase online but it would not accept ROI as a delivery location. I tried several times but error message kept coming up saying it couldnt deliver to Rep of IRL. I ended up onto customer service help desk where i was told to use shop address in UK, complete my order and then advise them of order no and they would amend the delivery address on their system to correct postal address. They were brilliant in fairness to them but i shouldn't have to do this as an ROI customer. I bought chain and earrings which are fabulous and i cant wait to wear them. So; customer service was top class, items top class, price reasonable, quality brilliant but IT systems are letting you down.”

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Posted 5 months ago

“Sent promptly - I liked it but it was far too heavy so had to return it. Refunded efficiently Thank you”

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Posted 5 months ago

“I ordered this item but never received it, I presume they stole our before my order was despatched. Shame as I really loved the colours.”

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Posted 5 months ago

Hi there, We're sorry to hear that you haven't received your order, we completely understand how disappointing this maybe. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Good and fast delivery”

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Posted 5 months ago

“Beautiful dress which would have been perfect for a party. The torso was just too small. Xx”

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Posted 5 months ago

“Fine, order processed and received quickly. Return dealt with smoothly.”

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Posted 5 months ago

“Straightforward.”

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Posted 5 months ago

“Unfortuately I received an email to say the dress I ordered was now out of stock. So disappointing being able to order it online then wait to be told you are not receiving it. I received a refund but £5 was put on an oliver bonas gift card which was a bit frustrating.”

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Posted 5 months ago

Hi there, We're sorry to hear that the dress you ordered was out of stock and you had to be refunded for this, we completely understand how disappointing this may be for you. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“The website was easy to use and I spoke to customer service by email who were also helpful. Quick reply. Returning the item was easy and free.”

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Posted 5 months ago

“The jumpsuit was lovely and arrived in good time but sadly was too big all over so I returned to the shop and bought a beautiful jumper instead. Love OB!”

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Posted 5 months ago

“Easy to use website, earrings are lovely. However, earrings arrived with one post bent and the back of the earring off. I tried to straighten the post but the back is too big for it.”

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Posted 5 months ago

Hi there, We're sorry to hear that one of your earrings arrived with a bent post and the back was off, this isn't the usual quality we expect at all, and completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Nice and I found what I was specifically after.”

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Posted 6 months ago

“The website is very easy to browse through, orders simple to make and quick to deliver. However, have only given three stars as this is the third time an item ordered online from Oliver Bonas arrived damaged.”

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Posted 6 months ago

Hi there, We're sorry to hear that your item has arrived damaged, this isn't the usual service we aim for at all, and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“The store in MK was very helpful as I need to exchange an online purchase for a different size. This jumper however has worn very badly - the wool very quickly rubbed up and not to the standard if that I would have expected.”

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Posted 6 months ago

Hi there, We're sorry to hear that your jumper hasn't worn very well, this isn't the usual quality we aim for at all, and we completely understand how disappointing this may be for you. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“The website is great and the chest of drawers is gorgeous but the shipping experience was chaotic and really could do with improvement. I ordered 2 and only one turned up. They couldn’t reorder because of a technical problem, so if had to be refunded and ordered again but because it was on offer it wasn’t straightforward. It took several call to customer service to resolve and wasn’t a great experience overall. The actually delivery company seemed good and it was fairly easy to communicate with them and arrange delivery days and times although a phone number would be good.”

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Posted 6 months ago

Hi there, We're sorry to hear that you had a difficult experience with your furniture deliveries and replacements, this isn't the usual service we aim for at all, and completely understand how frustrating this may have been. We would love to make this right by you, please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

Oliver Bonas is rated 4.8 based on 203,662 reviews