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Oliver Bonas Reviews

4.8 Rating 169,960 Reviews

97 %

of reviewers recommend Oliver Bonas

Company Reviews

Product Reviews

4.8

Based on 169,960 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park
Chessington
KT9 1TQ

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Oliver Bonas 5 star review on 6th August 2023

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Oliver Bonas 5 star review on 4th August 2023

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Oliver Bonas 5 star review on 3rd August 2023

5351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely shoes but arrived faulty. Returned and reordered. Second pair faulty and returned. Ist pair sent back marked as faulty yet when I reordered a third time, was sent my original 1st pair!!??!! Gave up. Clearly no quality control. Girls in store were fab and agreed with me. When spending over £120 for a pair of shoes you expect better quality?!”

Posted 3 months ago

Hi Mimi, We are sorry to hear that your shoes arrived faulty, on two separate occasions. We understand your disappointment, as this is not how expect our items to arrive. So that we can look into this for you and make sure it does not happen again, please pop us an email at: askus@oliverbonas.com. Have a great day and speak soon, Team OB

Posted 3 months ago

“I got a birthday voucher for Oliver Bonas as it is my favourite shop. I've always found the service and experience great but unfortunately this time I just did not. My order was delivered and left in some bins over the weekend, when I got back someone had taken the order and it was very difficult to get in touch with Evri/Oliver Bonas and both blamed the other person. Eventually they said they'd resend the order with next day delivery. When it hadn't turned up 2 days later I checked in and they hadn't processed the replacement. I then asked just to be refunded with a voucher and when I went in store to spend £30 of a £120 voucher they took the whole amount off of my voucher. Was showing as £0 when I should have about £85 left. They didn't know how to rectify this and instead of giving me another voucher gave me a refund to my card which took over a week to come in. I wanted a voucher because otherwise I knew I wouldn't spend it on something special! To top it all off they're now asking me to review the items I never receieved! Really disappointing. I wouldn't say it completely put me off the company but certainly wasn't the experience I'm used to.”

Posted 3 months ago

Hi Holly, We are sorry to hear about your recent experience with us. We completely understand your frustration, as this is not the service that we strive for. So that we can look into this for you and make sure it does not happen again, please pop us an email at: askus@oliverbonas.com. Have a lovely day and speak soon, Team OB

Posted 3 months ago

“Easy to navigate and place order.”

Posted 3 months ago

“Beautiful shirt, but, go down a size because it’s rather generous”

Posted 3 months ago

“Great customer service but prices for synthetic materials expensive”

Posted 3 months ago

“Online. Not the easiest site to navigate. Felt a bit mixed up and cluttered. But maybe this was because I was searching on my phone.”

Posted 3 months ago

“Cushion cover Looks cheap”

Posted 3 months ago

“Good and bad review. Bought on seeing someone else’s but disappointed with plastic look and crinkled stitching”

Posted 3 months ago

“Always v good and easy website”

Posted 3 months ago

“It was easy but perhaps an idea of the width of the boots would have been helpful”

Posted 3 months ago

“online and it was fine.”

Posted 3 months ago

“Easy ordering, partial agreed refund not so!”

Posted 3 months ago

“My payment details were wrong the first time I tried to check out so it didn't go through, but my £5 voucher disappeared”

Posted 3 months ago

Hi there, We're sorry to hear that your store credit disappeared. We're more than happy to help, please e-mail us at askus@oliverbonas.com so we can look into this for you. Thank you, Team OB

Posted 3 months ago

“Good it was easy to use and navigate, compared to others.”

Posted 3 months ago

“Order was delayed and I had to contact Customer services”

Posted 3 months ago

“Inshore staff was helpful and supportive”

Posted 3 months ago

“Good website”

Posted 3 months ago

“They look fabulous in images but they are tiny, was disappointed!”

Posted 3 months ago

“Ok. The website was fine to use and order with”

Posted 3 months ago

“Store was small but checkout was efficient. Pricey.”

(Manchester Picadilly) - Posted 3 months ago

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Oliver Bonas is rated 4.8 based on 169,960 reviews