Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,662 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,662 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Website was easy to order from but I am still waiting on my refund to show in my Oliver bonas account as I paid with gift card.”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear that you have not received your refund for this yet. Please get in touch with our customer services team in the link below and they will be happy to look into this for you: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Product great however delivery slow”

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Posted 3 months ago

“Arrived on tine but the rods were bent flat to the earrings. The packaging was inadequate and did not protect the earrings in transit. My husband managed to straighten them without breaking but do not sit in my ears well. They are pretty though”

Helpful Report

Posted 3 months ago

Hi there, We're sorry to hear that your earrings arrived bent. This isn't the usual quality we expect at all and completely understand how disappointing this may be. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 3 months ago

“Easy to order and quick to be collected from the store.”

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Posted 3 months ago

“Easy to use swift order and delivery”

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Posted 3 months ago

“Check out was fine”

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Posted 3 months ago

“Website was easy to use.”

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Posted 3 months ago

“Great range as always but no mirror in the accessories section, so difficult to make a choice from the full range. When I mentioned this I was told there were mirrors elsewhere in store. Another shopper in accessories was having a similar ‘mirror less’ problem within hats. When I payed I mentioned it again, that a mirror in accessories would be really helpful. I got a half half smile and “lovely, thanks” back. I love having an Oliver Bonas in the town and want it to stay but I was pretty upset by how unhelpful and then rude the staff were today. I ended up buying a slightly cheaper pair than I might have and I will think twice about popping in on my way pass as again.”

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(Beverley) - Posted 3 months ago

“The trousers I ordered fit very large. I’m not a small 12 and these fitted at least a size bigger. There were no 10s left.”

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Posted 3 months ago

“Ordering was fine and item delivery was fine but I discovered that I shouldn't have paid with PayPal because when I tried to return to store I was unable to. Returning via the post office was ok though.”

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Posted 3 months ago

“Experience using the website was fine”

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Posted 3 months ago

“These are nice sunglasses that look good on me but they are too big and keep falling off. I still like them though”

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Posted 4 months ago

“Smooth website experience”

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Posted 4 months ago

“It's a rush to buy sale items as they are never held in your basket til you've paid. Would be nice if you could get a 30-minute item hold before they're released again as it's very anxiety inducing!”

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Posted 4 months ago

“Good, easy to use but wish shipping was free.”

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Posted 4 months ago

“I love the colours and feeling in store!”

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Posted 4 months ago

“Website was great. Easy to order and see stock z”

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Posted 4 months ago

“Website very good.”

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Posted 4 months ago

“Great easy to order, no issues”

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Posted 4 months ago

“Good experience on the website, but my purchase was disappointing.”

Helpful Report

Posted 4 months ago

Hi there, We're sorry to hear that your purchase was disappointing. Please get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 4 months ago

Oliver Bonas is rated 4.8 based on 203,662 reviews