Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,161 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,161 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 15th August 2025

Fiona H

Tamari I

Anonymous

Oliver Bonas 5 star review on 14th August 2025

Carol M

5940

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Quick delivery, but not happy with the finishing of the dress.”

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Posted 11 months ago

“I love the materials but clothing is such a strange size”

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Posted 11 months ago

“Not very good very poor communication. Had to ring shop to find out in parcel was in was told no. Rang customer services and parcel was there. Would not order online again”

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Posted 11 months ago

“Easy and simple to navigate although it did keep crashing and reloading which was frustrating.”

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Posted 11 months ago

Hi Sarah, We are sorry to hear your having problems browsing our website, please feel free to contact our customer service team so they can look into this for you. Here are our customer service contact details: https://www.oliverbonas.com/about-us/contact-us Thanks, Team OB

Posted 11 months ago

“Very good”

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Posted 11 months ago

“Fast delivery & Easy returns”

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Posted 11 months ago

“I loved everything about this skirt,the colour,style and fit. Unfortunately I had only worn it twice,washed it and it had faded streaks all over it. I was very disappointed and had to return it.”

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Posted 11 months ago

“Website fine to order. Arrived in a decent time but the jumpsuit was way too long (other reviews right) and there’s no way I would justify the full price with the quality. One to look for in the sale and if you’re like 5’8 and above”

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Posted 11 months ago

“The iten was delivered to your courier (I had paid for express delivery), but I was then notified that a problem had occurred and that I would have to request a new item. I called your customer services, but the item had sold old, apparently, permanently. There was no explanation given for the couriers’ failure to deliver nor any accountability for this. Very disappointing. Please let me know if the item vecomes available again!”

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Posted 11 months ago

Hi there, We're really sorry to hear that you had some troubles with your delivery and the item went out of stock, this is not the usual service we aim for at all. We always try to ensure that our parcels are delivered without incident but it seems on this occasion, we have missed the mark. We can add your email to be notified if the item does come back into stock, please get in touch with our customer services team in the link below and they will be happy to do this: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 11 months ago

“Thought the website needs updating. Whilst scrolling clothes disappear and have to start again. Whilst paying the whole site went! It’s a good thing I wanted the item that I re submitted my information. The item is exactly what I wanted.”

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Posted 11 months ago

“Very disappointing. The gift box service, as offered on your website, was unavailable for a wedding present. No real explanation as to why this was the case. Will not make a future online purchase.”

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Posted 1 year ago

“Quality was much less than expected. The cover had some rub marks on it (looked like the fabric was worn). I sent the return but have yet to be issued the refund.”

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Posted 1 year ago

“The mobile website is very glitchy, always cuts out and goes back to the top when browsing which is really annoying. Luckily I persevered and I love my new products for my home. Great value in the sale”

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Posted 1 year ago

“Good - I bought via the Website.”

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Posted 1 year ago

“The ring sizes are very off. I measured my finger to get the right size and it was still far too small!”

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Posted 1 year ago

“I always loved shopping at OB, one of my fav, although the prices are most of the time inflated . I try to get a bargain during sale . I have a huge OB collections of dresses, tops and accessories. For this purchase my experience was easy and straight forward”

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Posted 1 year ago

“Ok but not entirely happy with the item”

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Posted 1 year ago

“Website keeps crashing!!not a good experience!”

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Posted 1 year ago

Hi there, We're sorry to hear that you're having some issues with our website crashing, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“One of the pockets was badly stitched and stuck out more than the other. The first time in years of OB clothes and homeware being a go to that I’ve been disappointed”

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Posted 1 year ago

“Clunky experience. Please create an app!!!”

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Posted 1 year ago

Oliver Bonas is rated 4.8 based on 203,161 reviews