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Oliver Bonas Reviews

4.8 Rating 196,394 Reviews
97 %
of reviewers recommend Oliver Bonas
Company Reviews Product Reviews
273,362
 Metrics Info
4.8
Based on 196,394 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Oliver Bonas Review Love their quirky products
Read Oliver Bonas Reviews

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Nisha T
Verified Buyer
“Clunky experience. Please create an app!!!”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“functional as expected from high street website”
Helpful Report
Posted 9 months ago
Kirsten T
Verified Buyer
“The website continually reloads when I am browsing, taking me back to the start of the page and never getting through browsing all items.”
Helpful Report
Posted 9 months ago
Kerri-jay H
Verified Buyer
“Two stars only because the delivery was on time. Very disappointed in the shoes. They arrived with various scratches on them and had clearly been worn or tried on multiple times as the soles showed some discoloration and wear. Needless to say I will not purchase from you in the future.”
Helpful Report
Posted 9 months ago
Hi there, We are sorry to hear that your new shoes arrived in this condition. We completely understand your disappointment, as this is not how we expect our items to arrive. Please contact our Customer Service Team through the link below: https://www.oliverbonas.com/about-us/contact-us . The team would then be happy to look into this and resolve this for you. Have a lovely day and speak soon, Team OB
Posted 9 months ago
Anonymous
Verified Buyer
“Good experience in store.”
Helpful Report
Posted 9 months ago
Shelley P
Verified Buyer
“Initially, great. (By advisor Sophie) Purchasing internationally I remained patient. However after 3 weeks I followed up on the whereabouts hot of my parcel only to be told the courier has lost it and that a replacement was not able to be sen so does a refund ‘work for me?’ - err… no! I’d like the item I bothered to purchase internationally - clearly our hard for a reason! (By advisor Charlotte) - far from great customer service!”
Helpful Report
Posted 9 months ago
Hi there, We are sorry to hear about your recent experience with your order. This is not the seamless experience that we usually expect. Sadly sending replacement orders internationally is a little tricky, compared to our usual process. The free-of-charge new order looks like the parcel is £0 in value, which causes the problem. The team are working hard to look into a solution for this in the future. Thank you for your feedback, we will be sure to pass this onto the relevant teams to look into. If you would like to reach out to us again regarding this, please pop us an email: askus@oliverbonas.com. Thanks, Team OB
Posted 9 months ago
Anonymous
Verified Buyer
“The high delivery cost and the absolute headache with dealing with Evri for returns. It's 3 days and I'm still waiting for the parcel to be collected. I've asked that I can drop it off now. This has put me off shopping online with Oliver Bonas. It really doesn't have to be this hard to return something especially when we've paid for delivery!”
Helpful Report
Posted 9 months ago
Hi there, We're sorry to hear that you're still waiting for your parcel to be collected, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 9 months ago
Anna G
Verified Buyer
“The website was easy to use”
Helpful Report
Posted 9 months ago
Amy A
Verified Buyer
“Store experience was great. I bought this in Leamington Spa store and had to return it to Solihull’s new store. Staff were lovely and helpful in both and Solihull ordered me a smaller size to try.”
Helpful Report
Posted 9 months ago
Anonymous
Verified Buyer
“Got my item delivered on time, however had to return it and it took nearly 4 weeks for me to get a refund and I had to send several emails in order to get the refund. Not what I expect form OB.”
Helpful Report
Posted 9 months ago
Jackie B
Verified Buyer
“My error - I did not realise that they were not a matching pair of earrings. However there is a small amount of the gold plate missing from the disc on 1 earring. I took a photo of it to send but you cannot see it in the photo”
Helpful Report
Posted 9 months ago
Hi Jackie, We are sorry to hear your earrings have arrived with some gold plating missing, this is not the quality we would expect. Please feel free to contact us so we can look into this for you, here is a link to our contact options: https://www.oliverbonas.com/about-us/contact-us Thanks, Team OB
Posted 9 months ago
Amanda W
Verified Buyer
“Lovely dress but way too long for me as I'm only five feet tall!”
Helpful Report
Posted 9 months ago
Holly K
Verified Buyer
“Super easy website to use”
Helpful Report
Posted 9 months ago
Naomi C
Verified Buyer
“Sadly the gold started wearing off the first day I wore my lovely bag 😔”
Helpful Report
Posted 10 months ago
Hi Naomi, We are sorry to hear the gold has started to wear off your OB bag on the first day. Please email us at askus@oliverbonas.com and we can look into this for you. Thanks, Team OB
Posted 10 months ago
Louise M
Verified Buyer
“The necklace was very tangled when it arrived the packaging was not appropriate for a 3 tier necklace it took a lot of unraveling which was not great”
Helpful Report
Posted 10 months ago
Hi Louise, We are sorry to hear your necklace arrived tangled and you had to unravel it. Please email us at askus@oliverbonas.com and we can look into this for you. Thanks, Team OB
Posted 10 months ago
P L
Verified Buyer
“Oh my, where to begin?! Ever had such a series of avoidable events that are all too much to recount in one review? To start with, BJS Distribution Ltd needs to be more flexible with delivery slots. If a property cannot be accessed at the allotted time, it simply cannot be accessed. The events that have occurred, and still continue, as a result of BJS trying and failing to make an initial delivery weeks ago have been so ridiculous it would be laughable, had this not taken so much time out of my working days. Suffice to say, I will never again order large items from OB that would require delivery by BJS Distribution Ltd. No matter how much I like the product and no matter how much of an OB fan I am!”
Helpful Report
Posted 10 months ago
Hi there, We are sorry to hear about your recent experience with our delivery company. This is dissapointing and not the seamless experience that we aim for. So that we can look into this and resolve this for you, please contact us through the below link : https://www.oliverbonas.com/about-us/contact-us . The Customer Service Team would then be happy to look into this for you. Have a lovely day and speak soon, Team OB
Posted 10 months ago
Joanne S
Verified Buyer
“Ordered this item as a present & even though I out my full name & address in twice at checkout it somehow altered all my address down to just name , town & postcode & got sent out to deliver like this ! Very poor sending something out with no line of address without e mailing the customer first to tell them this is the case especially when I ordered online & had my email address! Evri just posted it to another person in my town with same surname so had to go through social media to find my parcel !! Not impressed”
Helpful Report
Posted 10 months ago
Anonymous
Verified Buyer
“Overall an ok experience and fast delivery although I wasn’t happy with the product and it’s been a few days since I returned my order and I am still waiting for a refund.”
Helpful Report
Posted 10 months ago
James E
Verified Buyer
“Website is relatively easy to use, but ordered the product twice and both times it was broken.”
Helpful Report
Posted 10 months ago
Elizabeth B
Verified Buyer
“It’s not Oliver bonas fault but still not rec’d it despite then sending it twice Evri just not delivering it !”
Helpful Report
Posted 10 months ago
Hi Elizabeth, We are sorry to hear that you have not received it your order. This is dissapointing and not the standard we expect from our courier. Please could you contact us via email at: askus@oliverbonas.com and the team would be happy to look into this for you. Speak soon, Team OB
Posted 10 months ago
Oliver Bonas is rated 4.8 based on 196,394 reviews
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