Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,819 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,819 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 4th October 2025

5983

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy and simple to navigate although it did keep crashing and reloading which was frustrating.”

Helpful Report

Posted 1 year ago

Hi Sarah, We are sorry to hear your having problems browsing our website, please feel free to contact our customer service team so they can look into this for you. Here are our customer service contact details: https://www.oliverbonas.com/about-us/contact-us Thanks, Team OB

Posted 1 year ago

“Very good”

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Posted 1 year ago

“Fast delivery & Easy returns”

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Posted 1 year ago

“I loved everything about this skirt,the colour,style and fit. Unfortunately I had only worn it twice,washed it and it had faded streaks all over it. I was very disappointed and had to return it.”

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Posted 1 year ago

“Website fine to order. Arrived in a decent time but the jumpsuit was way too long (other reviews right) and there’s no way I would justify the full price with the quality. One to look for in the sale and if you’re like 5’8 and above”

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Posted 1 year ago

“The iten was delivered to your courier (I had paid for express delivery), but I was then notified that a problem had occurred and that I would have to request a new item. I called your customer services, but the item had sold old, apparently, permanently. There was no explanation given for the couriers’ failure to deliver nor any accountability for this. Very disappointing. Please let me know if the item vecomes available again!”

Helpful Report

Posted 1 year ago

Hi there, We're really sorry to hear that you had some troubles with your delivery and the item went out of stock, this is not the usual service we aim for at all. We always try to ensure that our parcels are delivered without incident but it seems on this occasion, we have missed the mark. We can add your email to be notified if the item does come back into stock, please get in touch with our customer services team in the link below and they will be happy to do this: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Thought the website needs updating. Whilst scrolling clothes disappear and have to start again. Whilst paying the whole site went! It’s a good thing I wanted the item that I re submitted my information. The item is exactly what I wanted.”

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Posted 1 year ago

“Very disappointing. The gift box service, as offered on your website, was unavailable for a wedding present. No real explanation as to why this was the case. Will not make a future online purchase.”

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Posted 1 year ago

“Quality was much less than expected. The cover had some rub marks on it (looked like the fabric was worn). I sent the return but have yet to be issued the refund.”

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Posted 1 year ago

“The mobile website is very glitchy, always cuts out and goes back to the top when browsing which is really annoying. Luckily I persevered and I love my new products for my home. Great value in the sale”

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Posted 1 year ago

“Good - I bought via the Website.”

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Posted 1 year ago

“The ring sizes are very off. I measured my finger to get the right size and it was still far too small!”

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Posted 1 year ago

“I always loved shopping at OB, one of my fav, although the prices are most of the time inflated . I try to get a bargain during sale . I have a huge OB collections of dresses, tops and accessories. For this purchase my experience was easy and straight forward”

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Posted 1 year ago

“Ok but not entirely happy with the item”

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Posted 1 year ago

“Website keeps crashing!!not a good experience!”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that you're having some issues with our website crashing, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“One of the pockets was badly stitched and stuck out more than the other. The first time in years of OB clothes and homeware being a go to that I’ve been disappointed”

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Posted 1 year ago

“Clunky experience. Please create an app!!!”

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Posted 1 year ago

“functional as expected from high street website”

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Posted 1 year ago

“The website continually reloads when I am browsing, taking me back to the start of the page and never getting through browsing all items.”

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Posted 1 year ago

“Two stars only because the delivery was on time. Very disappointed in the shoes. They arrived with various scratches on them and had clearly been worn or tried on multiple times as the soles showed some discoloration and wear. Needless to say I will not purchase from you in the future.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your new shoes arrived in this condition. We completely understand your disappointment, as this is not how we expect our items to arrive. Please contact our Customer Service Team through the link below: https://www.oliverbonas.com/about-us/contact-us . The team would then be happy to look into this and resolve this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 205,819 reviews