Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,646 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,646 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 30th September 2025

5974

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered 2 pairs of earrings from you for birthday present. I pair little pearl cluster and the other pair half-hour with small oblong blue/green stones. On arrival I checked them and found one of the stones in the half-hour earrings es at the bottom of the small plastic bag. I do not know how this happened during transit as the outer packaging g was intact and very secure. As these eari gs were a present and it was close to Christmas shutdown I glued the stone back on to the damaged hoop earring. They were not very expensive but I expected better quality control from Oliver Bonas.”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that some of the stones came off of your lovely earrings before you could wear them, this isn't the usual quality we expect at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“I find Oliver Bonas to be a good place to look for quirky, unusual clothes and gifts.”

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Posted 8 months ago

“Website was fine and easy to use”

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Posted 8 months ago

“My item never showed up. Slightly more than one star because there were some helpful people but it dragged on far too long.”

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Posted 8 months ago

“the service from oliver bonas was good , but the delivery courier EVRI used was teriible !!”

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Posted 8 months ago

“The website showed more items than in store.”

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Posted 8 months ago

“The lamp I ordered is nice but the shipping, delivery and follow up with various issues was awful.”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that you had some issues with your delivery, and with following up on this, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Website was fine, neither good nor bad”

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Posted 8 months ago

“Website and store collection was great”

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Posted 8 months ago

“I shopped on the website and it was absolutely fine. The soap dish I ordered arrived broken so I reached out to customer service via email and have had no reply.”

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Posted 8 months ago

“The material was a little bit cheap and the neck too high for me . I think this would suit a tall person , like the model.”

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Posted 8 months ago

“The table looked cheap, so it was returned before Christmas. Still waiting for my refund!”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that you're still waiting to receive your refund, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Purchase returns are ridiculous”

Helpful Report

Posted 8 months ago

“Arrived chipped . Was told to send it back for a refund . Felt sad they didn’t even offer a discount for me off next purchase as mine were in stock”

Helpful Report

Posted 9 months ago

Hi there, We're sorry to hear that you had a negative experience when trying to replace your damaged item, this isn't the usual service we aim for at all. We would love to make this right by you, please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

“A very poor experience charged twice for a dress and felt I had to prove myself. After a fairly long wait I was reimbursed. Expected better.”

Helpful Report

Posted 9 months ago

“Unfortunately the product is not suitable, I made the mistake of paying by PayPal - really silly. Last summer I did the same with a faulty table lamp. Four weeks later after many phone calls, despite me having and sending the tracking to show me the item HAD been received at their warehouse, customer service finally agreed to refund me the money. This time I had just kept the item because the same will probably happen. All orders no matter the payment should be refundable in the stores. Brown Thomas Ireland does it, what can’t Oliver Bonas?? Very poor for Irish customers who have paid via PayPal.”

Helpful Report

Posted 9 months ago

Hi there, We're sorry to hear you've had some difficulties with receiving your refund, this isn't the usual service we aim for at all. Sadly we can't refund PayPal orders in store, and this is noted on our website within our returns information. We do completely understand your frustration with this however, and will pass this feedback on for you. Thank you, Team OB

Posted 9 months ago

“Beautiful hook but arrived broken- will need to return.”

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Posted 9 months ago

“The items i selcted lioked good on pictures but the real product did not meet my expwctations, particulalry when considering the items' price tags.”

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Posted 9 months ago

“Item came packaged apparently well but base was broken into 3 pieces.”

Helpful Report

Posted 9 months ago

Hi there, We're sorry to hear that part of your order arrived broken, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

“I went in to your Bath store on Tuesday 10th Dec. I usually love every experience but was sadly disappointed. I was purchasing a purse and was treated with what can only be described as contempt at the till. I had a discount code which seemed to offend the cashier. On completion of payment she just put the purse on the shelf in front of me. I asked if it would be possible to have a bag which got placed next to the purse on the shelf. I would normally have expected the item to be wrapped in paper, of which there was plenty in front of her and then put in a bag as a basic standard. I believe the issue was that I had pulled her away from a conversation. As I said I shop in Oliver Bonas a lot and have always had a lovely experience. It was such a shame to have this experience.”

Helpful Report

(Bath) - Posted 9 months ago

Hi there, We're sorry to hear you didn't have a positive experience on your recent trip to the Bath store, this isn't the usual service we aim for at all. We would love to make this right by you, please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

Oliver Bonas is rated 4.8 based on 205,646 reviews