Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,025 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,025 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 13th August 2025

5932

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The items i selcted lioked good on pictures but the real product did not meet my expwctations, particulalry when considering the items' price tags.”

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Posted 7 months ago

“Item came packaged apparently well but base was broken into 3 pieces.”

Helpful Report

Posted 7 months ago

Hi there, We're sorry to hear that part of your order arrived broken, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

“I went in to your Bath store on Tuesday 10th Dec. I usually love every experience but was sadly disappointed. I was purchasing a purse and was treated with what can only be described as contempt at the till. I had a discount code which seemed to offend the cashier. On completion of payment she just put the purse on the shelf in front of me. I asked if it would be possible to have a bag which got placed next to the purse on the shelf. I would normally have expected the item to be wrapped in paper, of which there was plenty in front of her and then put in a bag as a basic standard. I believe the issue was that I had pulled her away from a conversation. As I said I shop in Oliver Bonas a lot and have always had a lovely experience. It was such a shame to have this experience.”

Helpful Report

(Bath) - Posted 8 months ago

Hi there, We're sorry to hear you didn't have a positive experience on your recent trip to the Bath store, this isn't the usual service we aim for at all. We would love to make this right by you, please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Nice looking scarf but sheds fluff horribly”

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Posted 8 months ago

“Lovely gloves but the first time I wore them the wool in both gloves became undone between the thumb and first finger. So disappointing.”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that the wool in your gloves started to come undone the first time you wore them, this isn't the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Average-poor. Paid for next day delivery for a birthday present, only for the completely wrong item to be sent. In order to get the item I had ordered, I needed to travel to city centre store (40 mins each way) to make the exchange - I was refunded the delivery charge I had paid, however I had expected to be treated better/less like it was my fault for the store's mistake.”

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Posted 8 months ago

“I ordered via Chester store who where very helpful, however when I picked up the item the bottom of the pyjamas was not in the delivery. When I then asked for the order to be complete was informed that it was out of stock, really couldn't understand why they should only of supplied the top. Had an email sugesting I kept the top and they would refund 50% so maybe my wife could use with other bottoms, as a Christmas gift not good plan. had to go back to store for full refund.”

Helpful Report

Posted 8 months ago

“The website was easy to navigate. However the order has not been delivered even though it was placed on 10/11/24. I had to chase OB who informed me of delivery attempts. This has still not been resolved. You need to liaise with the delivery agent on your customers behalf and notify the customer when there is a problem. It is really disappointing as this was a birthday present for my sister who had her birthday on the 20th Nov.”

Helpful Report

Posted 8 months ago

Hi there, We're so sorry to hear that you still haven't received your order, and that this hasn't been resolved yet. This isn't the usual service we aim for at all. So we can get this resolved straight away for you, please kindly get in touch with our customer services team in the link below via live chat or phone call and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Experience online and in the store was good. But most of the products purchased looked and felt very cheap in real life, so I did not keep them”

Helpful Report

Posted 8 months ago

“The girl who charged my clothes at the cash register was not very friendly and was having a rude attitude to other girls of the staff as well.”

Helpful Report

(Brighton RELO) - Posted 8 months ago

Hi there, We're sorry to hear about the unpleasant experience you had in one of our stores, this is disappointing to hear as we never want our customers leaving our stores feeling this way. Please kindly get in touch with our customer services team in the link below along with what store you visited and the date and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“I was disappointed with my purchase. It did not look like that on th internet and it was hollow behind. Very deceptive.”

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Posted 8 months ago

“As expected”

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Posted 8 months ago

“Navigating the website was easy. Easy to find what you are looking for.”

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Posted 9 months ago

“Sadly I didn’t think these boots looked or felt like the amount paid. Real shame because my black boots last year I loved. I wish they’d sold them again.”

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Posted 9 months ago

“Fine, no problems at all on the site”

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Posted 9 months ago

“Okay but I'm miffed because I had to return one item therefore my £5 discount on the kept item was reduced. This is unfair because it was still too large despite sizing down with no smaller sizes available”

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Posted 9 months ago

“The person that served me was lovely. However I bought some earrings (£45). I have worn gold before and have had my ears pierced for 10 years with no problems. However when I tried to put the earrings in, they are much bigger than a usual earring so they make my ears bleed. I’ve never had any issues with Oliver Bonas earrings before but these ones are much bigger. Bit disappointed as that’s lots of money for something I can’t wear.”

Helpful Report

(Farnham) - Posted 9 months ago

Hi there, We're so sorry to hear that your earrings were too big and made your ears bleed, this is not the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 9 months ago

“The online purchasing experience was great. Easy to find the item I wanted and it arrived quickly too. The turtle necklace is very cute. Only problem is that it broke very shortly after the purchase. I don't think the string is very secure and i suddenly found myself in a pool of little beads as the whole thing came apart”

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Posted 9 months ago

“In store, as always was good.”

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Posted 9 months ago

“Easy to purchase”

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Posted 9 months ago

Oliver Bonas is rated 4.8 based on 203,025 reviews