Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,586 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,586 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 2nd May 2025

5810

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good attentive staff. Friendly and helpful.”

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Posted 1 year ago

“Great - the website is clear and esay to use.”

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Posted 1 year ago

“Good. No problem ordering items and collecting from store. Sadly one item faulty so will be returning. .”

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Posted 1 year ago

“Ordered one, it came with cracked glass...ordered second one...came with cracked glass. Either poor product, or more likely poor packaging leading to damage during transit. Fed up.”

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Posted 1 year ago

Hi Paul, We are sorry to hear that both of your recent orders have arrived damaged. We completely understand your disappointment, as this is not the standard we expect. So that we can look into this for you, please reach out to us through the below link : https://www.oliverbonas.com/about-us/contact-us The customer service team would then be happy to resolve this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“SERVICE ON ORDERING WAS GOOD BUT HAVING TROUBLE TRYING TO RETURN AS EVRI HAVENT COLLECTED”

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Posted 1 year ago

Hi there, We are sorry to hear that Evri have not collected your parcel, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“The staff is nice and helpful”

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Posted 1 year ago

“Quite rude staff in Reigate store”

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Posted 1 year ago

Hi there, We're sorry to hear that you have had a negative experience in our Reigate store, please do e-mail us at askus@oliverbonas.com, we'd be more than happy to look into this for you. Thank you, have a lovely afternoon, Team OB

Posted 1 year ago

“Part of my order did not arrived which was disappointing but quickly sorted when contacted”

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Posted 1 year ago

“Reasonable website, however, very long wait for delivery”

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Posted 1 year ago

“Unfortunately sizing was v poor. I read reviews n ordered size less but still way too big and had to return. Shame as was lovely quality garment. Had prompt return and refund thank you.”

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Posted 1 year ago

“Ok, but a promised email discount code never materialised. It lead me to purchase so is quite dishonest of you to do that.”

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Posted 1 year ago

Hi there, We're sorry to hear that you weren't able to use your discount. Please do e-mail us with your details at askus@oliverbonas.com. We're more than happy to look into this for you. Thank you, Team OB

Posted 1 year ago

“Not good photos o items don’t come up.”

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Posted 1 year ago

“Website was easy to navigate”

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Posted 1 year ago

“Store was fine but the bag arrived and smelt of fish. I asked via online chat to be told it's not an issue. It clearly is as there are other reviews saying the same. I was told it happens with the way it's stored.... then please don't sell it or make us aware!!! So expensive to smell like that and knowingly sold like that.”

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Posted 1 year ago

“Poor delivery time for click and collect - said 2-5 days but took 8. Most competitors could do click and collect within 48h”

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Posted 1 year ago

Hi there, We are very sorry to hear that your click & collect order did not arrive on time, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“The company were fantastic when my sunglasses didn’t arrive as part of my order and sent out a pair in the post within a couple of days.”

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Posted 1 year ago

“I purchased a charm bracelet and three charms. All of the charms kept coming off, the detachable charms do not have a secure fastening. I lost one out of three and kept losing the other two but found them again. Would not but this product again sadly.”

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Posted 1 year ago

Hi there, We're sorry to hear that you're unhappy with the quality of your item. We're more than happy to help, please e-mail us at askus@oliverbonas.com so we can look into this for you. Thank you, Team OB

Posted 1 year ago

“It was out of stock but the website wasn’t even updated as out of stock n I never got the money back for the delivery charge for the ring that never got shipped”

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Posted 1 year ago

Hi there, we’re sorry to hear that you had trouble with your order. We’ll be more than happy to help, so please e-mail us at askus@oliverbonas.com and we can take it from there. Have a lovely day. Team OB

Posted 1 year ago

“Disappointed. Ordered the earrings online and they arrived without earring backs. Such a shame as the shop is lovely but should check goods before posting out online.”

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Posted 1 year ago

Hi there, We are sorry to hear that your earrings arrived with no backs, this is disappointing and not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“Good delivery but bulb faulty”

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Posted 1 year ago

Hi there, We are sorry to hear that your bulb arrived faulty, this is not what we would expect from any of our items at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 196,586 reviews