Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,853 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,853 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 5th October 2025

5984

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I didn't have time to collect my item. As I had paid for it in full, I can't understand why it was sent back. There should be an option to reply and say if you still want it held. I was very disappointed to find this item was no longer in stock, even though you had my frame that was sent back.”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that your order was sent back without you being notified, or able to hold it for longer, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Really disappointed as the wrong item was sent, then they sold out so couldn’t re-order!”

Helpful Report

Posted 8 months ago

“I actually never received this dress which I was gutted about it was sent to the wrong address and after calling your customer service no one has ever got back to me about my dress I was so looking forward to wearing 😱 I’m rather dissatisfied with the situation to be honestly”

Helpful Report

Posted 8 months ago

Hi Anna, That's really disappointing to hear. We'd kindly ask that you send an email to our team at askus@oliverbonas.com so we can have another look into this and get it resolved. Thanks, Team

Posted 8 months ago

“Ordering was fine”

Helpful Report

Posted 8 months ago

“I paid extra for delivery to ensure the item arrived before Christmas day; however, I was disappointed when the item arrived 3 days after Christmas.”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that the order you paid next day delivery for didn't arrive on time, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Item was smashed on delivery - this is the third time this has happened when ordering online from Oliver Bonas.”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that your item arrived smashed, this isn't the service we aim for, and understand how disappointing this may be. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Item never arrived. Customer service were polite but ineffective, it took several weeks for the issue to be sorted and very many emails chasing and chasing again. Even when a refund was issued, this was messed up and I had to chase to get some of the money put back on a gift card (they forgot to do this bit). Very poor overall.”

Helpful Report

Posted 8 months ago

“I an not a fan, as my first experience to have such delay.”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear your order was delayed, that is disappointing. We'd kindly ask that you contact our team at askus@oliverbonas.com so they can look into this for you. Thanks, Team OB

Posted 8 months ago

“The website does not work well on safari.”

Helpful Report

Posted 8 months ago

“Unfortunately these are not the earrings I ordered, the photo of the lady supposedly wearing these earrings makes the earrings look bigger, these are earrings for a second ear piercing. Poor description 😔”

Helpful Report

Posted 8 months ago

Hi Sarah, Please contact our team at askus@oliverbonas.com so they can look into this for you. Thanks, Team OB

Posted 8 months ago

“Really disappointed with this picture frame. It came marked/dirty and was not high quality. See picture of it just new out of the box. Marked top left and dirty generally.”

Helpful Report

Posted 8 months ago

“The earings were reslly difficult to close The stars on the hoops fell off and i listened to one of them, not the standard that I expect of Oliver Bonas”

Helpful Report

Posted 8 months ago

“Item never arrived and I’m still awaiting refund”

Helpful Report

Posted 8 months ago

“Very disappointing clothing quality”

Helpful Report

Posted 8 months ago

“Not good had week and snap of”

Helpful Report

Posted 8 months ago

“Once again the wrong item delivered. Still waiting for a refund 4 weeks later.”

Helpful Report

Posted 8 months ago

“Glasses arrived broken & I need to return”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that the glasses you ordered arrived broken, this isn't the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Never got it. Went to the store to collect and they said it had been sent to another store. Apparently this happens a lot! 🤣🤣🤣”

Helpful Report

Posted 8 months ago

Hi there, We're so sorry to hear that your click and collect order was sent to the wrong store for you, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Lovely products and quick dispatch and delivery”

Helpful Report

Posted 8 months ago

“terrible the delivery was dropped at another address still no idea where it is and still no contact from oliver bonas as to a refund or finding out where it is”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that your order wasn't delivered to the correct address, and that you haven't yet heard back about this after contacting us, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team via phone call or live chat in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

Oliver Bonas is rated 4.8 based on 205,853 reviews