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Oliver Bonas Reviews

4.8 Rating 203,161 Reviews
97 %
of reviewers recommend Oliver Bonas
Company Reviews Product Reviews
286,140
 Metrics Info
4.8
Based on 203,161 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Oliver Bonas Review Love their quirky products
Read Oliver Bonas Reviews

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Mikaela D
Verified Buyer
“I had a good experience.”
Helpful Report
Posted 7 months ago
Peter M
Verified Buyer
“Good.easy to check out.”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Great ordering process.”
Helpful Report
Posted 7 months ago
Claire H
Verified Buyer
“Website very easy to use.”
Helpful Report
Posted 7 months ago
Natalie C
Verified Buyer
“I have tried to find out how to return a bangle i got my mother for christmas as it was too small. There are no clear instructions on your website. I have contacted customer services for help and have not recieved a reply. I hope that i recieve help before my return dead line has passed.”
Helpful Report
Posted 7 months ago
Hi there, We're sorry to hear that you've had some trouble with your return and haven't heard back from our customer services team yet, this isn't the usual service we aim for. Please kindly get in touch with our customer services team in the link below via live chat or telephone call and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 7 months ago
Cathryn R
Verified Buyer
“Glasses were purple not pink. Very disappointing”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Lady in store was professional and friendly Arrived in heavy package. 2 men lifted chair out of box. The velvet material was puckered . 2 X large rubbed patches. Large Indented marks. This was observed/photos before men left. The Return of chair was a total NIGHTMARE! Waiting for 3 hour slots 3 X times in 2 weeks.”
Helpful Report
Posted 7 months ago
Claire S
Verified Buyer
“Huge - don’t buy! Sizing is not good”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Poor quality socks which was unexpected. I will not be buying from you again.”
Helpful Report
Posted 7 months ago
Hi there, We're sorry to hear that the socks you ordered weren't good quality, and didn't meet your expectations, this isn't the service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 7 months ago
Thea S
Verified Buyer
“Looks very pretty on. However after only wearing for a couple of hours is was very frayed. Catches on everything. I am returning.”
Helpful Report
Posted 7 months ago
Hi there, We're sorry to hear that the item you bought has started to fray and catch on things after only a couple hours of wear, this isn't the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 7 months ago
Jane M
Verified Buyer
“Lovely necklace but unfortunately the chain was all knotted when it arrived and I have been unable to detangle it”
Helpful Report
Posted 7 months ago
Hi there, We're sorry to hear that your necklace arrive with the chain all knotted and tangled, this isn't the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 7 months ago
Rebekah L
Verified Buyer
“I have returned 2 items but I haven’t received confirmation yet”
Helpful Report
Posted 7 months ago
Karen K
Verified Buyer
“I’m really disappointed that I wasn’t able to order the bag that matches this to a US address. I would love to still get this bag for a friend that lost a child named Oliver and would really cherish such a bag and embroidered message.”
Helpful Report
Posted 7 months ago
Jane G
Verified Buyer
“Haven't received this order, no message to pick up was ever sent”
Helpful Report
Posted 7 months ago
Hi there, We're sorry to hear that you haven't received any updates on your order being ready to pick up, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 7 months ago
Sara O
Verified Buyer
“Ordered this item in store for collection. Not told about the £2:50 additional charge . I think customers should be informed of this additional cost as I did not expect it.”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“We visited you store in Bath Beautiful shop with a great selection. Sadly two of your staff let this shop down. No customer service at all Only conversation was to ask “do you want a bag” other than that they stood talking to each other about their night out. Very rude and unprofessional.”
Helpful Report
(Bath) - Posted 7 months ago
Hi there, We're so sorry to hear that you didn't have a positive experience in our Bath store recently, and felt that staff were unprofessional and rude, this isn't the service we aim for at all. We would love to make this right by you, please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 7 months ago
Dylan P
Verified Buyer
“Ok, but I ordered items that were not sent”
Helpful Report
Posted 7 months ago
Hi there, We're so sorry to hear that you haven't received some of the items you ordered, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 7 months ago
JACQUELINE F
Verified Buyer
“Never received item”
Helpful Report
Posted 7 months ago
Anonymous
Verified Buyer
“Terrible. I spent ages browsing and adding to my basket, then the delivery never turned up. When flagged with OB they said the parcel had been ‘lost’ and the items are out of stock so had to issue a refund. Now having to do last minute Christmas shopping, so thanks for that stress.”
Helpful Report
Posted 7 months ago
Hi there, We're sorry to hear that your order was sadly lost and you had to be refunded, this isn't the usual delivery service we aim for at all. We would love to make this right by you, please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB
Posted 7 months ago
Sarah T
Unverified Reviewer
“Cute mug but the handle is awful. Feels top heavy. My minute friend has to hold it with 2 hands. Cest bono mug.”
Helpful Report
Posted 7 months ago
Oliver Bonas is rated 4.8 based on 203,161 reviews
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