Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,388 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,388 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 16th June 2025

Natalie M

Oliver Bonas 5 star review on 15th June 2025

Jordanna H

Naomi P

Oliver Bonas 5 star review on 14th June 2025

Claire M

Oliver Bonas 5 star review on 13th June 2025

Lauren K

5903

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Glasses were purple not pink. Very disappointing”

Helpful Report

Posted 5 months ago

“Lady in store was professional and friendly Arrived in heavy package. 2 men lifted chair out of box. The velvet material was puckered . 2 X large rubbed patches. Large Indented marks. This was observed/photos before men left. The Return of chair was a total NIGHTMARE! Waiting for 3 hour slots 3 X times in 2 weeks.”

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Posted 5 months ago

“Huge - don’t buy! Sizing is not good”

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Posted 5 months ago

“Poor quality socks which was unexpected. I will not be buying from you again.”

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Posted 5 months ago

Hi there, We're sorry to hear that the socks you ordered weren't good quality, and didn't meet your expectations, this isn't the service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Looks very pretty on. However after only wearing for a couple of hours is was very frayed. Catches on everything. I am returning.”

Helpful Report

Posted 5 months ago

Hi there, We're sorry to hear that the item you bought has started to fray and catch on things after only a couple hours of wear, this isn't the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Lovely necklace but unfortunately the chain was all knotted when it arrived and I have been unable to detangle it”

Helpful Report

Posted 5 months ago

Hi there, We're sorry to hear that your necklace arrive with the chain all knotted and tangled, this isn't the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“I have returned 2 items but I haven’t received confirmation yet”

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Posted 5 months ago

“I’m really disappointed that I wasn’t able to order the bag that matches this to a US address. I would love to still get this bag for a friend that lost a child named Oliver and would really cherish such a bag and embroidered message.”

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Posted 5 months ago

“Haven't received this order, no message to pick up was ever sent”

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Posted 5 months ago

Hi there, We're sorry to hear that you haven't received any updates on your order being ready to pick up, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Ordered this item in store for collection. Not told about the £2:50 additional charge . I think customers should be informed of this additional cost as I did not expect it.”

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Posted 5 months ago

“We visited you store in Bath Beautiful shop with a great selection. Sadly two of your staff let this shop down. No customer service at all Only conversation was to ask “do you want a bag” other than that they stood talking to each other about their night out. Very rude and unprofessional.”

Helpful Report

(Bath) - Posted 5 months ago

Hi there, We're so sorry to hear that you didn't have a positive experience in our Bath store recently, and felt that staff were unprofessional and rude, this isn't the service we aim for at all. We would love to make this right by you, please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Ok, but I ordered items that were not sent”

Helpful Report

Posted 5 months ago

Hi there, We're so sorry to hear that you haven't received some of the items you ordered, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Never received item”

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Posted 5 months ago

“Terrible. I spent ages browsing and adding to my basket, then the delivery never turned up. When flagged with OB they said the parcel had been ‘lost’ and the items are out of stock so had to issue a refund. Now having to do last minute Christmas shopping, so thanks for that stress.”

Helpful Report

Posted 5 months ago

Hi there, We're sorry to hear that your order was sadly lost and you had to be refunded, this isn't the usual delivery service we aim for at all. We would love to make this right by you, please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Cute mug but the handle is awful. Feels top heavy. My minute friend has to hold it with 2 hands. Cest bono mug.”

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Posted 5 months ago

“Really annoying as I have been bombarded with emails despite unsubscribing”

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Posted 5 months ago

“Order process smooth, but order never arrived!”

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Posted 5 months ago

Hi there, We're sorry to hear your order hasn't arrived, this isn't the delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Would liked to have reviewed this product but never received it.”

Helpful Report

Posted 5 months ago

Hi there, We're sorry to hear that you haven't received one of your items, this isn't the service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Loved this bracelet but broke with in an hour of wearing it. Refund given”

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Posted 6 months ago

“Great website. Easy to navigate. Colourful and pleasant.”

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Posted 6 months ago

Oliver Bonas is rated 4.8 based on 199,388 reviews