Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,025 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,025 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 13th August 2025

5932

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The website was easy to use, and the ordering process was smooth. However, the delivery took longer than expected.”

Helpful Report

Posted 6 months ago

“Sent me a damaged item contacted with no reply.”

Helpful Report

Posted 6 months ago

Hi there, We're sorry to hear that you've received a damaged item and that you haven't had a response to your contact yet, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team via phone or live chat in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“Store wasn’t open when I went to collect my order, despite their website showing their opening times and that they should’ve been open”

Helpful Report

Posted 6 months ago

“As I am unable to reply to your direct email, you obviously have contacted me again, I will repeat again, that the purchase was for my daughte-in-law & not me. Due to the latter I can only”

Helpful Report

Posted 6 months ago

Hi there, We're sorry to hear that you're unable to reply to our email. If you need any help please kindly get in touch with our customer services team via telephone in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“Ordered the metallic maxi skirt , it took two weeks to arrive in store . When I opened the package no skirt a red jumper instead! Staff were brilliant in the store and reordered the skirt again. Two weeks later no skirt went into the store to ask if it had been dispatched told it was collected! After staff phoned customer services , I was informed there had been a misunderstanding and the skirt is no longer available. I had to pay for two delivery costs . I was offered a full refund . Staff in store were so kind and apologetic. I will never order from the website again!!!”

Helpful Report

Posted 6 months ago

Hi there, We're so sorry to hear that you've had some repeated confusion with your orders, and weren't able to get hold of the skirt you were after, this isn't the usual service we aim for at all, and completely understand how disappointing this may be for you. We would love to make this right by you, please kindly get in touch with our customer services team via phone or live chat in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“At the store on Chiswick High Road, I received excellent customer service. Every staff member I interacted with was courteous and highly professional. When I contacted customer service by phone, they were also kind and friendly. However, I ordered a size 10 vest through the store. I received a confirmation email for my order and later an email stating it had been dispatched. After that, I heard nothing. I had to visit the store twice and call customer service before being told that my order must have been lost. By then, the size 10 was out of stock, and I had to settle for a size 12. While it’s not my ideal fit, I couldn’t find anything else I preferred in the store. In the end, the experience was disappointing. To make matters worse, OB flooded my email inbox with promotional emails almost daily until I finally unsubscribed.”

Helpful Report

Posted 6 months ago

Hi there, We're sorry to hear that you didn't receive any updates on your parcel and your item then went out of stock, as well as having to chase up your order and having a disappointing experience, this isn't the usual service we aim for at all. We would love to make this right by you, please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“Not very good. Ordered the bag, bag wasnt delievered and I had to chase it up twice to get a refund. Not happy”

Helpful Report

Posted 6 months ago

Hi there, We're sorry to hear that your bag wasn't delivered and you had to chase up your refund, this isn't the usual service we aim for at all. We would love to make this right by you, please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“Online - my necklace arrived like this and took me well over twenty minutes to untangle. It looks nice when first put in on but it “knots” all day so the two circles do not keep apart and looks nothing like the photo advertised. Would not recommend this”

Helpful Report

Posted 6 months ago

“Website was easy to use”

Helpful Report

Posted 6 months ago

“Ordered this lamp, it did not arrive. Ordered it for a second time next day delivery - over a week later, still waiting on a delivery and now it has sold out on line. Very disappointing service from Oliver Bonas.”

Helpful Report

Posted 6 months ago

Hi there, We're sorry to hear that you haven't received multiple orders and are disappointed in the service you have received, this isn't what we usually aim for at all. We would love to make this right and sort this for you, please kindly get in touch with our customer services team via phone or live chat in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“It looks great but the screw thread is misaligned so it leaks I’ll need a replacement Customer enquiries please contact me!”

Helpful Report

Posted 6 months ago

Hi Chris, That's disappointing to hear. Please contact our team at askus@oliverbonas.com so they can resolve this for you. Thanks, Team OB

Posted 6 months ago

“Very poor I never received the product and was not provided with a replacement pair after they failed to be delivered.”

Helpful Report

Posted 6 months ago

“I ordered these shoes. They got lost in the post. The delay in responding was disappointing. In the end shoes disappeared and OB couldn’t honour the order so I had to get a refund.”

Helpful Report

Posted 6 months ago

“Sent to wrong address, eventually refunded!”

Helpful Report

Posted 6 months ago

“Easy to use website but unfortunately one of the glasses was smashed. Oliver Bonas very kindly ordered me another set but again the stem of one of the glasses was broken.”

Helpful Report

Posted 6 months ago

“I didn't have time to collect my item. As I had paid for it in full, I can't understand why it was sent back. There should be an option to reply and say if you still want it held. I was very disappointed to find this item was no longer in stock, even though you had my frame that was sent back.”

Helpful Report

Posted 6 months ago

Hi there, We're sorry to hear that your order was sent back without you being notified, or able to hold it for longer, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 6 months ago

“Really disappointed as the wrong item was sent, then they sold out so couldn’t re-order!”

Helpful Report

Posted 6 months ago

“I actually never received this dress which I was gutted about it was sent to the wrong address and after calling your customer service no one has ever got back to me about my dress I was so looking forward to wearing 😱 I’m rather dissatisfied with the situation to be honestly”

Helpful Report

Posted 6 months ago

Hi Anna, That's really disappointing to hear. We'd kindly ask that you send an email to our team at askus@oliverbonas.com so we can have another look into this and get it resolved. Thanks, Team

Posted 6 months ago

“Ordering was fine”

Helpful Report

Posted 7 months ago

“I paid extra for delivery to ensure the item arrived before Christmas day; however, I was disappointed when the item arrived 3 days after Christmas.”

Helpful Report

Posted 7 months ago

Hi there, We're sorry to hear that the order you paid next day delivery for didn't arrive on time, this isn't the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

Oliver Bonas is rated 4.8 based on 203,025 reviews