Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,408 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,408 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 17th June 2025

Oliver Bonas 5 star review on 14th June 2025

Claire M

5904

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The website was easy to use”

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Posted 7 months ago

“Never arrived”

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Posted 7 months ago

Hi there, We're sorry to hear that your order never arrived, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

“Was quick and good.”

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Posted 7 months ago

“Easy to order & quick delivery.”

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Posted 7 months ago

“I went to the store to buy a dress for my graduation. One of the staff member was over protective. I ask her about the changing room she took the dress that was on my hand and take to the changing room. Asking me what size I wear in front of all these people. She ask me am I talking the right size? I feel a bit wired about her attitude. When I came out from changing room; she was standing outside and took back the dress again from my hand and told me am I going to buy? Reaping same questions again in front of all these people. I felt it was bit too much. I did like the dress but didn’t want to buy it because of her attitude. I do understand they might have to handle with difficult customer: such as some people check the clothes not buying. But I am not that kind of person who do that. I don’t have time to check all these store and try the clothes. If I like that clothes then I make sure it fix me and I will buy it. That’s why the way she talk to me and her attitude really hard me. Ruin my day. Please, don’t be so judgmental just because of their appearance. This feedback is nothing bad against anyone but make sure you reflect back your attitude and your communication skills please.”

Helpful Report

(Bristol) - Posted 7 months ago

Hi there, We're so sorry to hear about your experience at the Sheffield store, our promise is to do our bit to make living a joyful experience and give cause for optimism and it looks like, on this occasion, we missed the mark. Whilst we hope that it would never be their intention to make you feel uncomfortable or unwelcome, we acknowledge that this time the impact outweighs the intention. Please may you get in touch with our customer services team with what date and time you were in store via the link below so we can get this raised for you right away: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

“I returned it as it was not as described - still waiting for my refund.”

Helpful Report

Posted 7 months ago

Hi there, We are sorry to hear that your item did not meet your expectations and you're still waiting on your refund, this is disappointing to hear. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

“Inadequate Given the items never arrived, feedback is difficult.”

Helpful Report

Posted 7 months ago

Hi there, We're sorry to hear that your order didn't arrive, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

“I ordered this item through the shop in Manchester but when it arrived the box contained the wrong size so I returned them.”

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Posted 7 months ago

“I had these earrings in for a few hours and they were lovely. However, due to their design they fell out & are now lost! Explains why they were in the sale”

Helpful Report

Posted 7 months ago

Hi there, We're sorry to hear that your earrings fell out and you lost them, this is not the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

“Terrible I ordered these trainers online on October 4th for a wedding on October 12th and have still not received them. I have contacted Evri, Oliver Bonas customer service & today Oliver Bonas. Still Waiting for an update. Extremely poor customer service no trainers and no refund . I am chasing this daily with no response !”

Helpful Report

Posted 7 months ago

Hi there, We're so sorry to hear that you have not received your trainers and a response from us, we can completely understand you're frustration here as this is not the usual service we aim for at all. We can see that our customer services team have replied to your email yesterday to get this resolved for you. Thank you, Team OB

Posted 7 months ago

“Easy to navigate. Great sale items.”

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Posted 7 months ago

“Refunded the wrong amount”

Helpful Report

Posted 7 months ago

Hi there, We're sorry to hear that you were refunded the wrong amount, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

“Ordered, was told item shipped and payment taken then received an email to say it was out of stock and I would be reimbursed. Very disappointing”

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Posted 7 months ago

“Terrible!! Not a solution orientated team. Spent the whole day speaking with every member in their team with no solution in sight to get my bedside table delivered to my adress. Would not recommend using this company at all.”

Helpful Report

Posted 7 months ago

Hi there, We are so sorry to hear that you have not had a resolution to your delivery troubles, this is not the usual service we aim for at all. Please kindly get in touch with our customer service team via the link below via Live Chat or Phone so they can ensure that this is resolved for you as soon as possible: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

“I never received this as it was missing from the package when I received it. Went through Evrie as someone has clearly stolen it from the package”

Helpful Report

Posted 7 months ago

Hi there, We're sorry to hear that you have not received your parcel, this is not the usual delivery service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 7 months ago

“Ok easy to purchase”

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Posted 7 months ago

“Not very happy, no bulb and don't know where to get one.”

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Posted 8 months ago

Hi there, We're sorry that you haven't received your bulb, this is not the usual service we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“I’m happy with the store and staff but this items is not good very poor I got twice directly broken and not finding any of this peer”

Helpful Report

Posted 8 months ago

Hi there, We're sorry to hear that your item was broken twice, this is not the usual quality we aim for at all. Please kindly get in touch with our customer services team in the link below and they will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 8 months ago

“Didn’t arrive with evri”

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Posted 8 months ago

“Good experience with the website but very disappointed with the trainer being sold which clearly has a fault”

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Posted 8 months ago

Oliver Bonas is rated 4.8 based on 199,408 reviews