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Oliver Bonas Reviews

4.8 Rating 170,930 Reviews

97 %

of reviewers recommend Oliver Bonas

Company Reviews

Product Reviews

4.8

Based on 170,930 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park
Chessington
KT9 1TQ

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Oliver Bonas 5 star review on 6th August 2023

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Oliver Bonas 5 star review on 4th August 2023

Oliver Bonas 5 star review on 4th August 2023

Oliver Bonas 5 star review on 3rd August 2023

5351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased with a gift card and returned in store where they wouldn’t give me a physical gift card again and insisted it be returned to my account. I waited over a week and still no refund in my account so had to contact customer service. Meanwhile items I wanted to purchase have sold out so this method doesn’t make any sense.”

Posted 6 months ago

“Cancelled my purchase. Wouldn't be in a hurry to look at your products again”

Posted 6 months ago

“It’s easy to use .”

Posted 6 months ago

“This made me very itchy and the smell when unpacked was horrible, swiftly returned.”

Posted 7 months ago

“Not happy as order still not arrived. Had to ask for refund . Always bought from store but delivery on line is terrible”

Posted 7 months ago

“Terrible cheap nasty products that don't last.”

Posted 7 months ago

“The earrings I bought were discolored within 2 days of wearing and have left dark marks on my ear. The hoops are awful quality and there are patches which are completely black”

(Cambridge RELO) - Posted 7 months ago

Hi there, We are sorry to hear that your earrings have discoloured and left marks on your ears. This is disappointing and not the quality we expect from our products. Please pop us an email at : askus@oliverbonas.com . The team would then be happy to look into this for you. Have a lovely day, Team OB

Posted 5 months ago

“All good no issues.”

Posted 7 months ago

“Fine - no problems”

Posted 7 months ago

“Not very good unfortunately. Never received item and eventually after about 12 days they refunded me saying the item was lost and was now out of stock.”

Posted 7 months ago

“Poor quality for the price and looked tacky. Arrived late.”

Posted 7 months ago

“Ordering was fine, returns process is painful- had to get on to live chat twice already and still don’t have my return label”

Posted 7 months ago

Hi there, We are sorry to hear that you struggled to obtain a returns label, this is frustrating. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . Have a lovely day, Team OB

Posted 5 months ago

“I read a few reviews that said these were narrow, but having never thought I had wide feet I thought I’d be ok. Nope! It took a few goes to get my foot in, but I think that would have worn ok, once in it was just slightly too narrow. Such a shame as I absolutely LOVED the boots. Enjoy if you can, they’re a beauty!”

Posted 7 months ago

“I purchased a gift card online but there was nowhere to write a message to the recipient so they didn't know who had sent it?”

Posted 7 months ago

“Terrible - ordered a necklace it came in a knot, contacted customer services who sent out a replacement which also arrived in knots. Do not order from this company, they don’t care about the products they send out.”

Posted 7 months ago

Hi there, We are sorry to hear that your orders arrived in this condition, this is disappointing. Please pop us an email at: askus@oliverbonas.com . The team would then be happy to look into this for you. Have a lovely rest of your day, Team OB

Posted 5 months ago

“great product and delivered on time. good and effective service”

Posted 7 months ago

“I went into the Hitchin store to buy my friend a voucher for her birthday. The assistant told me she couldn't sell me a voucher because "they were trading" and vouchers cannot be sold while they are trading. She suggested I bought one online or came back another day. As far as I'm aware when a shop is open it is "trading". I'm not sure when the time is when I can buy a gift voucher. Very disappointing first visit to an Oliver Bonas store.”

Posted 7 months ago

Hi Heather, We are sorry to hear that you could not purchase a gift card in store, this frustrating. So that I can look into this for you, please pop us an email : askus@oliverbonas.com . The team would then be happy to look into this for you. Have a lovely rest of your day, Team OB

Posted 5 months ago

“Really disappointed with this top. The colour is less vibrant than the photo online. It’s boxy in design and when I washed it according to its instructions it lost any shape it had. Totally not worth the price.”

Posted 7 months ago

Hi Trish, We are sorry to hear that your top has lost it's shape, after one wash. This is disappointing and no the quality we expect from our products. Please pop us an email at askus@oliverbonas.com, the team would then be happy to look into this for you. Have a lovely rest of your day, Team OB

Posted 5 months ago

“The cardigan is lovely. I paid for next day delivery and it didn’t arrive. Took 3 days. No apology or explanation although I asked. Gave me £2 postage Back. Customer Service should be so much better For high class products”

Posted 7 months ago

Hi there, We are sorry to hear that your order was delayed. This is disappointing and not the quality we expect from our courier service. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com. Have a lovely day, Team OB

Posted 5 months ago

“I wore the dress once and washed it on a cold wash and I’m gutted as shrunk. It’s not cheap and I was extra cautious.”

(Kingston) - Posted 8 months ago

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Oliver Bonas is rated 4.8 based on 170,930 reviews